Travailler chez Wiggle

Job Applicant Privacy Policy

Job Applicant Privacy Policy

WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.

The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Click here to see the full policy.

French Translator

Job Title: French Translator 

Location: Portsmouth

Position type: Permanent 

 

This is a full time permanent position based in our Portsmouth office or working from home.

 

What will I be doing?

As a WiggleCRC translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

 

Duties and responsibilities:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn WiggleCRC products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by WiggleCRC
  • Provide support for the customer service team when/if necessary.

 

Knowledge, Skills and Experience:

  • Native standard of French as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Post-editing skill will be an advantage
  • Creative writing skill will be an advantage

#ComeJoinTheRide

 

Automation Test Analyst

Job Title: Automation Test Analyst

Location:  Portsmouth

Position type: Perm

WiggleCRC are looking to recruit an Automation Test Analyst to join the team in Portsmouth

What will you be doing?

As an automation test analyst your primary role is to provide test automation skills within a wider test team, contribution to the growth of the overall automation suite. You will maintain and grow the test automation capabilities by implementing new technologies and ways of working.

You implement a vision for test automation, create and maintain metrics for test coverage and growth, and provide best practice guidance within the automation team.

Responsibilities:

  • Automation Test Analyst: Working in-team with manual testers to be the expert in the application of test automation.
  • Implement and maintain a measure of the % system coverage of all automation tests within 3 months.
  • Implement and maintain a method of growing the test automation
  • Grow the full automation test suite and the targeted automation suites

 

Who are we looking for?

  • Highly skilled in defining and creating automation frameworks.
  • Adept at learning new systems and processes and technically ‘Hands-On’.
  • A broad experience of web-oriented technologies and how they support e-commerce platforms.
  • Hands-on expertise of test automation, preferably with experience of VMWare, C#, Visual Basic, Selenium Webdriver, SQL & NUnit
  • A proven successful track record working as an Automation Team Senior in medium sized teams.
  • A deep knowledge of the application of automation test to front and back end systems.
  • Strong problem-solving skills and the ability to think in abstract ways to find solutions.
  • A natural interest in current automation technologies and keen to implement and experiment.
  • A broad experience of e-commerce architecture and the integration of front and back end systems and how they manage data.
  • Strong experience of test automation within e-commerce platforms.
  • Strong experience of back-office systems and interfaces and how to automate them.
  • Experience of reporting from automation tools, for results and system coverage.

 

Customer Service Advisor – Bike Product Expert

Location: Portsmouth

Salary: Competitive

Title: Technical Customer Service Advisor – Bike Product Expert

Position type: Permanent Full Time

Do you understand the importance of outstanding customer service?

As a customer service product expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues.

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1:  06:00 – 14:00

Week 2:  14:00 – 22:00

1 in 4 weekends shifts between 10:00 – 18:00

Duties and responsibilities

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Customer Service Advisor – French Speaking

Location: Portsmouth

Salary: Competitive

Title: Customer Service Advisor – French Speaking

Position type: Permanent Full Time

Are you a native level French speaker looking to further your career?

As a French speaking customer service advisor you will be representing Wiggle, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will you be doing:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our French and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2:  06:00 – 14:00

Week 3 and 4: 14:00 – 22:00

1 in 4 weekends, shifts between 10:00 – 18:00

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in French and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Customer Service Advisor – Japanese Speaking

Location: Portsmouth

Salary: Competitive

Title: Customer Service Advisor – Japanese Speaking

Position type: Permanent Full Time

Are you a native level Japanese speaker looking to further your career?

As a Japanese speaking customer service advisor you will be representing Wiggle, assisting and advising our Japanese and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will you be doing:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Japanese and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2:  06:00 – 14:00

Week 3 and 4: 14:00 – 22:00

1 in 4 weekends, shifts between 10:00 – 18:00

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Japanese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Customer Service Advisor – Chinese Speaking

Location: Portsmouth

Salary: Competitive

Title: Customer Service Advisor – Chinese Speaking

Position type: Permanent Full Time

Are you a native level Chinese speaker looking to further your career?

As a Chinese speaking customer service advisor you will be representing Wiggle, assisting and advising our Chinese and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will you be doing:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Chinese and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2:  06:00 – 14:00

Week 3 and 4: 14:00 – 22:00

1 in 4 weekends, shifts between 10:00 – 18:00

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Chinese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

CRM Email Developer

Job Title:  CRM Email Developer 

Location:  Portsmouth  

Position type: Full time, Permanent  

 

WiggleCRC are looking to recruit an experienced CRM Email Developer to join the team in our Portsmouth office. 

As the CRM Email Developer you will be supporting the delivery of all CRM and Triggered marketing activity from the chosen Email Marketing Platform and launching new campaigns in line with business objectives. 

What will you be doing 

 

  • Ensure all emails (BAU/CRM) continue to be sent from the chosen Digital Marketing platform. 

  • Provide Testing and Optimization for our BAU trade emails 

  • Provide Testing and Optimization for our CRM automated emails 

  • Ensure all project deliverables are progressed in-line with agreed timescales 

  • Support the technical deliverability of our Digital Comms. activity  

  • Support the delivery phase of customer segmentation through the email channel 

  • Support the delivery and execution of product recommendations through the channel 

  • Maintain and implement Google Analytics Tracking as appropriate 

  • Manage the publication of email campaign delivery (within defined templates) 

  • Support the development of HTML and mobile responsive email templates 

  • Work across multiple projects, ensuring they are prioritized and delivered on time and on budget 

 

Who are we looking for? 

  • Experienced skills in HTML and CSS, ideally in relation to email development 

  • Experience with a leading ESP or similar (IBM: Silverpop, Salesforce: Marketing Cloud, Oracle: Responsys, Adobe: Campaign) 

  • At least 1-2 years experience in Email or Web Development 

  • Knowledge of advanced personalisation and segmentation of customer databases, that create conditions that govern the presentation of content to customers. 

  • Optimise email for various email clients on web and mobile platform 

  • Knowledge of email best practices and testing methodologies. 

  • Experience with responsive development and testing for a wide variety of screen sizes and devices 

  • Experience with A/B split testing to improve the customer experience. 

  • Experience with Google Analytics  

  • Experience with marketing technology and understanding of best practices 

 

Central Merchandising Analyst

Job Title:  Central Merchandising Analyst 

Location:  Portsmouth  

Position type: Full time, Permanent  

 

WiggleCRC are looking to recruit an experienced Central Merchandising Analyst to join the team in Portsmouth. 

 

You will produce high quality information that supports short- and long-term forecasting, standardise ways of working and improve processes across the WiggleCRC Merchandising teams. 

What will you be doing 

 

  • Communicating Forecast updates to the Operations and Finance teams in a timely manner, ensuring that it is suitable for their needs   

  • Producing high quality Forecast Accuracy analysis and relevant financial analysis  

  • Undertaking markdown and promotion costings, calculating the impact on stock, sales and margin  

  • Analysing the past performance of promotions to enhance the modelling of future ones in SO99+ • Ensuring SO99+ contains all the business planning inputs such as new product information and promotions for relevant products  

  • Supporting the Merchandising Teams in conducting demand management activities basis through exception alerts in SO99+  

  • Collaborating with the Replenishment Teams to conduct root cause analysis on Availability, Overstocks and Understocks driven by Forecast Variability and Performance  

  • Carrying out ad-hoc analytics exercises for business planning 

 

Who are we looking for? 

  • Merchandising experience required, with minimum 2 years Junior Merch or above  

  • MS Excel – Advanced, MS Outlook , MS Word  

  • Understands and can explain the principles of root cause analysis  

  • Working knowledge of basic forecasting principles and methodologies. Understands and can explain level, trend and seasonality  

  • Understands and can explain following terms: lead time, safety stock and OTIF   

 

 

Japanese Speaking Online Marketing Manager

WiggleCRC are looking to recruit a Japanese Speaking Online Marketing Manager to cover our Asia region. 

What will you be doing 

You will be responsible for the growth of Wiggle and Chain Reaction Cycles websites across Asia through the growth of sessions, revenue and market share across Paid Search, Shopping, Organic Search, Affiliates, Social and Remarketing.    

 

This role requires a close working relationship with other Online Marketing teams as well as other internal departments (including Country Managers and Translators).  

Responsibilities: 

  • Create, own and deliver an online marketing plan for Asia 

  • Maximise sales and profitability 

  • Grow market share in the tri sports market across Asia 

  • Execute and develop paid search, affiliate and display campaigns for WiggleCRC  

  • Work with Country Managers and Translation team to ensure traffic generating opportunities are maximised 

  • Identify new third party partners to increase external visibility of Wiggle content 

  • Maximise sales of our house brand products 

  • Regular analysis of campaign performance 

  • Close working relationship with WiggleCRC Digital Strategy team to ensure latest technologies and best practices are adopted  

  • Identify opportunities to achieve revenue growth targets 

  • Own content plan to help grow organic traffic 

  • Other work as required by the team 

 

Who are we looking for? 

  • Japanese language skills required 

  • Excellent communicator in English required 

  • Written / spoken language skills for another language an advantage 

  • 1-2+ year paid search experience 

  • Experience in using Online Marketing platforms (such as Google Analytics, Google Adwords) 

  • Understanding of how search engines work 

  • Some experience of bid management tools a plus 

  • Retail or e-commerce experience desirable   

  • An interest and knowledge in tri-sports are also desirable  

  • Be able to work effectively with minimal direction 

  • Ability to multi task across a number of channels and projects 

 

Competencies: 

  • Strong analytical skills 

  • Ability to interpret performance data and make recommendations / optimise accordingly  

  • Demonstrate creativity in creating and delivering online marketing plans 

  • Ability to make decisions in line with commercial goals of business 

  • Attention to detail in recognising campaign and data accuracy 

  • Identify and communicate opportunities to shape the future of the business 

 
Why work for us 

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development. 

What’s in it for you?  

If working alongside some for the most creative people isn’t enough, we offer you: 

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting eventssmart casual dress code and a brilliant company culture.  

What’s next?  

Is this the job for you? If so, we would love to hear from you… 
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…  

#ComeJoinTheRide  

 

Online Marketing Manager - Australia, New Zealand and Ireland

WiggleCRC are looking for an Online Marketing Manager for our Australia, New Zealand and Ireland markets to join the family! Fancy being part of a fun and dynamic company? Then please read on….

What will I be doing?

The Online Marketing Manager is a key role in driving the growth of Wiggle and Chain Reaction Cycles websites across Australia, New Zealand & Ireland and supporting the other English Language accounts. Working for the top tri sports retailer in Britain, and a major international player, this role will have responsibility for maximising profitability through the growth of sessions, revenue and market share across a variety of online sales promotion channels inhouse, primarily Paid Search and Shopping but also including Organic, Affiliates, and Remarketing. 

You will also…

·Be responsible for Australia, New Zealand and Irelands Sales Promotion budget of over £1m

·Own traffic, revenue and profit targets for AU and NZ markets, which accounts for approx. 10% of total group revenue

·Create, own and deliver an online marketing plan and maximise sales and profitability

·Build and optimise paid search campaigns for WiggleCRC

·Work with the AU/NZ Site Merchandiser & Marketing Manager to ensure traffic generating opportunities are maximised

·Regular analysis of campaign performance against targets and report back to the team / wider business

·Influence content plan to help grow organic traffic

·Finance management – PO’s, receipting and budget tracking

What experience would we like you to have?

1+ year paid search experience

Experience in using Online Marketing platforms (such as Google Analytics, Google Adwords)

Understanding of how search engines work and interact with websites

Some experience of bid management tools is a plus

Intermediate Excel skills

Budget management

Analytical approach to interpreting and manipulating data

Attention to detail in recognising campaign and data accuracy

Ability to make decisions in line with commercial goals of business

Ability to multi task across several channels and projects

Strong communication skills

An interest and knowledge in tri-sports are also desirable


Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Are we the saddle to your bicycle? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

Does this sound like your next challenge? Great, please apply or contact the Talent team for more information!

#comejointheride!

Warehouse Team Leader

WiggleCRC are looking to recruit an experienced Warehouse Team Leader, to be based at our Bilston site on a permanent basis, working on a rotating shift pattern.

 

What will you be doing

 

As the Warehouse Team Leader you will manage an area of the operation as directed to a high operational standard, through delivery of agreed service levels and KPI targets, managing the team in the work area, ensuring that the work is assigned appropriately and that the team work accurately and efficiently in accordance to performance targets as well as safety protocol. 

 

Responsibilities:

 

  • Work as part of the leadership team supporting the FM to deliver effective operational performance and in exceeding KPI measures.
  • Manage your departmental team in all aspects of throughput and performance and monitor and control individual performance and feedback.
  • Drive high standards to ensure that company fulfilment targets are met
  • Take responsibility for resolving any inefficiencies within the operation that could lead to SLAs not being achieved
  • Work with other team leaders and departmental managers to allocate resources appropriately to relieve work pressures where required
  • Ensure that work is being assigned effectively by the shift coordinators
  • Manage attendance process, including return to work interviews, sickness absence meetings, welfare meetings, OH referrals etc ensuring full compliance with HR guidelines
  • Manage colleague behavior and, where appropriate, undertake coaching, disciplinary investigations and disciplinary hearings when required
  • Undertake colleague performance reviews in a constructive and productive way ensuring that colleagues understand performance targets and expectations and have improvement plans in place where required
  • Conduct team briefings to keep colleagues informed of performance targets and expectations
  • Drive Continuous Improvement across the site by using MBWA (Management by Walking Around) and 5s
  • Ensure that the highest health and safety standards are adhered to and any incidents or accidents are investigated, and any reporting requirements completed and improvement actions carried out
  • Set the next shift up for success by ensuring that there is an accurate handover in place.
  • Produce comprehensive and detailed reports about team performance, objectives and deadlines using the WMS (Red Prairie)

 

Who are we looking for?

 

  • Experience in a team leader role (or higher)
  • Experience working in a warehouse or operations environment
  • Working knowledge of a WMS system is essential

 

Competencies:

 

  • Knowledge of Microsoft Excel and the Red Prairie system with experience in using Excel for reporting
  • High levels of accuracy and attention to detail
  • Forward planning skills and the ability to proactively manage time
  • Confident and able to direct others in a positive and motivating way
  • Communicate in an engaging and effective way
  • Ability to be flexible with work duties and hours to meet the needs of the site and business, including weekend and shift work

 

 
Why work for us

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development. 

What’s in it for you?  

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting eventssmart casual dress code and a brilliant company culture. 

What’s next?  

Is this the job for you? If so, we would love to hear from you… 
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team… 

#ComeJoinTheRide 

 

Haut de page