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Job Applicant Privacy Policy

Job Applicant Privacy Policy

WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.

The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Click here to see the full policy.

UX Designer

Title: UX Designer

Location: Portsmouth

Salary: Competetive 

Are you an experienced UX designer with a big vision looking for progression in 2019? If so, Wiggle CRC has the perfect opportunity for you…

We are looking for a motivated and enthusiastic UX Designer who is passionate about improving the user experience by understanding and empathising with the people we are designing for. We’re looking for someone who approaches work with curiosity and a high degree of attention to detail. 

What will I be doing?

We put users at the heart of what we do, and you’ll be creating engaging digital experiences that are loved by our customers and deliver real business growth. The role will see you working in a highly collaborative, multi-disciplinary environment, to design and improve the customer journey by creating conceptual sketches, wireframes and prototypes and assisting in user research. We are flexible depending on what type of work you are doing. Some of our UX Designers tools include Adobe CC, Sketch, Figma, InVision, Marvel, Zepplin, Axure and Balsamiq

Responsibilities

  • Help to define and improve the interface and experience of Wiggle and CRC
  • Propose and design UX improvements which can impact multiple areas of the sites
  • Design features that fit within the larger experience and flows
  • Create deliverables (wireframes, mockups, prototypes, flows etc) to communicate ideas
  • Suggest and vet design tools and workflow improvements
  • Collaborate with team members across the business and advocate for users and a User Centred Design process
  • Stay informed and share latest on UX/UI techniques, tools and patterns
  • Understand responsive design and best practices
  • Knowledge and understanding of design systems theory and practice
  • Assist UX researcher to conduct research and evaluate and incorporate feedback from UX research into deliverables.

What experience would we like you to have?

  • We are looking for a UX Designer with a solid understanding of UX best practice and web standards, and who has experience working in an Agile project environment.
  • We are looking for self-motivated, creative people with strong communications skills that can drive real change for our customers.
  • 2+ years previous experience in a UX role.
  • Experience of responsive web design
  • Ability to digest research findings and illustrate innovative solutions
  • A passion for usability and accessibility standards
  • Proficient in prototyping tools such as Axure/Adobe XD/InVision/Marvel etc
  • Demonstrable knowledge and experience of various user-centric design methods
  • Experience of refining solutions through testing and iteration.
  • Experience of atomic design

Fancy taking on the challenge? Great! Please send your CV to jobs@wiggle.com

#comejointheride 

Senior Systems Administrator

Title: Senior Systems Administrator

Location: Portsmouth

Salary: Competetive

Wiggle CRC are looking for a Senior Systems Administrator to join the IT team on permanent basis. You will be involved in exciting project work, designing and delivering new technologies and platforms to Wiggle CRC.

Fancy taking on the challenge? Great, please read on…

What will I be doing?

This role is a key position in the Production Services Team and involves taking a proactive stance in supporting the Wiggle business in the maintenance and upkeep of existing IT Infrastructure, IT Applications, IT Equipment and Telecoms services.

You will also:

  • Fulfil a senior role in the Production Services team, providing support and knowledge-transfer to colleagues in their daily work and activities.
  • Provide proactive day to day support and administration for all infrastructure and services, including servers, storage and networks.
  • Manage incidents, service requests and change for Production Services team.
  • Manage, tracking and trouble-shooting issues, change controls and live fault escalations.
  • Maintain a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.
  • Improve process development, documentation and knowledge dissemination.
  • Liaise closely with internal/external contacts to monitor and maintain current infrastructure while driving new technical projects forward.

What experience would we like you to have?

  • TCP/IP networking LAN/WAN (DNS, DHCP, RAS, VPN) MPLS.
  • Wintel operating systems, such as Microsoft Windows Server 2003 / 2008 r2 / 2012 / 2016
  • Authentication and directory services (Active Directory, DNS, DHCP, LDAP, GPO management)
  • Windows automation (scripting, imaging, installation, management)
  • Virtualization concepts and functional working skills with various virtualization technologies such as VMware and Cloud-based technology, such as Azure.
  • Shared storage concepts and functional working skills with various shared storage technologies (provisioning LUNs, expanding volumes, configuring RAID, etc.) Dell/EMC arrays and HP MSAs.
  • Advanced knowledge of monitoring using appropriate tools for example Solarwinds, New Relic using SNMPv3 / SNMPv2 / WMI protocols.
  • Strong understanding of load balancers & WAFs such as Netscaler, Zen load balancer and load balancer.org, Big IP F5s.
  • Experience and knowledge of supporting and maintaining an enterprise network, including load balancers, firewalls, VPN, Cisco routers and switches and F5 WAFs.

If this sounds like your perfect next challenge please apply now and send your CV to jobs@wiggle.com! 

#ComeJoinTheRide

Desktop Support Analyst

Title: IT Desktop Support Analyst

Position: Full Time, Permanent

Salary: Competitive with excellent benefits

 

Are you an experienced IT Desktop Support Analyst with exceptional customer service skills?

We are looking for an IT Desktop Support Analyst to join our fun loving and highly professional team based at our head office in Portsmouth. Our Service Desk team support over 1000 Wiggle CRC staff and deal with on average 700 - 800 tickets per month.

What you'll be doing:

The role of the Desktop Support is to provide second line support for all staff at WiggleCRC. The role works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. This role will contribute to technical project work and work closely with the Production Services team.

Responsibilities

  • Provide Hardware and Software support, face to face or via remote tools where possible support to the Wiggle business across multiple sites
  • Performing service requests raised to the team including accounts set up, software installations and physical desk moves.
  • Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability.
  • Renew or procure services on behalf of the IT department where required by following the purchase order process
  • Contribute to the transition process from either an internal or external IT development team into IT support.
  • Create and maintain IT support documentation where missing or incorrect.
  • Assist in identifying and implementing Service Improvements
  • Supporting users at offices in various geographical locations. Travel may occasionally be required.

 

Who we're looking for:

  • Windows 7 and 10 administration experience.
  • Exposure to Windows 8, Linux and Apple hardware and operating systems in business
  • SCCM and desktop/laptop build processes.
  • Exposure to application packaging
  • Mobile phone management
  • Kaspersky antivirus
  • Basic network and database skills
  • Active Directory Management
  • Office 365
  • Sharepoint
  • Remote access tools
  • Knowledge and understanding of ITIL framework.
  • Excellent customer service skills and a willingness to deal directly with users
  • Excellent written skills are essential
  • Experience at working in a busy support environment
  • Evidence of process improvement to increase efficiency must be shown.

#ComeJoinTheRide

Digital Designer - fixed term contract

Location: Portsmouth

Salary: Competitive

Title: Digital Designer

Wiggle are currently looking for a creative Digital Designer to join the team on a 10 – 12 month fixed term contract! Fancy taking on the challenge? Please read on…

What will I be doing?

You will be visually connecting with the customer base and audience via the website and email, providing creative solutions to the Marketing department and the business as whole, across all channels including web, email and ATL advertising.

You will work closely with Category Marketing, International Marketing, Brand and Ecommerce teams, and will help produce the best visual representation of what key messages these teams are trying to advertise, and help tailor it across 13 languages sites, emails and ATL channels.

Duties and responsibilities:

  • Design content across all of Wiggle’s sites and emails.
  • Ensure all projects are delivered to agreed timescales, scheduled and free of errors.
  • The creative theme should be in line with the brands current brand guidelines.
  • Translations and localized versions of banner should be created and distributed effectively.
  • Contribute to the overall marketing strategy by providing honest, insightful and constructive feedback to the team.
  • Pass on knowledge and skills to other team members.
  • Own and manage the BAU workflow relating to one channel e,g site, email, ATL. Delegate where necessary.
  • Effectively assess code to deliver site improvements and efficiencies.

Knowledge, Skills and Experience:

  • Degree level qualifications in Web Design or Graphic Design.
  • Strong commercial experience of HTML5, CSS3 development.
  • Experience in banner design and commercial messaging.
  • A strong design portfolio working with Adobe products.
  • Awareness of the challenges with online retail with strong commercial awareness.
  • Ability to work in a close team in a dynamic working environment.
  • Ability to handle multiple workloads simultaneously and perform under pressure.
  • Ability to negotiate and delegate
  • A level of spontaneity and technical confidence.
  • Knowledge of Javascript coding is desirable.
  • Knowledge of content management systems is desirable but not required.

If this sounds like your perfect next challenge please send your CV to jobs@wiggle.com !

#comejointheride! 

Full Stack Web Developer

Job Title: Full Stack Web Developer

Location: Portsmouth

Position: Permanent

Wiggle CRC have an exciting opportunity for a Full Stack Web Developer to join the IT team on a permanent basis… Fancy taking on the challenge? Please read on…

What will you be doing?

You will be responsible for development on our bespoke, multi lingual, multi-currency, international eCommerce websites.  As a member of the development team, you will be working closely with other developers and testers as well as business stakeholders. 

  • Working on strategic projects, in order to deliver large scale operational improvements
  • Delivering change as part of regular releases (typically every 2 weeks)
  • Working as part of a small team of developers and QA's, reporting to Lead Developer

Who are we looking for?

Essential skills:

  • Development frameworks: Microsoft .Net Framework 4.x with C#
  • Web Technologies: Microsoft Asp.Net MVC 5, HTML5 and CSS, JavaScript and frameworks
  • Testing Frameworks: NUnit, Moq or equivalent
  • Data: Microsoft SQL Server 2008+
  • Awareness of best practices for code design (such as SOLID, design patterns) 

Desirable skills:

  • Awareness of REST API design & implementation 
  • Web caching techniques and technologies (such as Redis)
  • Awareness of both agile and waterfall life cycles
  • Awareness of API management platform, e.g. Mulesoft 
  • Experience of developing on large volume customer facing web application 

Fancy taking on the challenge? Great! Please send your CV over to jobs@wiggle.com

#ComeJoinTheRide

German Translator

Postion: German Translator 

Location: Portsmouth 

Position type: Part Time 

WiggleCRC have an exciting opportunity for a Part Time German Translator to join the family! Fancy taking on the challenge?

Working 2 days a week – 15 hours in the Portsmouth office.

What will I be doing?

You will be working as part of the translation team and provide support for the customer service team when/if necessary. As a WiggleCRC translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Duties and responsibilities:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn WiggleCRC products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by WiggleCRC

Knowledge, Skills and Experience:

  • Native standard of German as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Post-editing skill will be an advantage
  • Creative writing skill will be an advantage

#ComeJoinTheRide

PPC Specialist

Title: PPC Specialist

Location: Portsmouth

Salary: Competitive

Wiggle CRC have an exciting opportunity for a PPC Specialist to join the family! Fancy taking on the challenge? Great, please read on…

What will I be doing?

This is a key role in driving the growth of both Wiggle and Chain Reaction Cycles websites. Working for the top tri sports retailer in Britain, and a major international player, this role will have responsibility for maximising profitability through the growth of sessions, revenue and market share across our Organic, Google Shopping, Affiliates and Remarketing channels, with a core focus on Paid Search.

You will also…

  • Analyse the performance of marketing channels
  • Identify key areas for improvement or growth across multiple countries
  • Create, own and deliver online marketing plans
  • Share channel best practices with the wider team
  • Lead training on Paid Search best practices with the wider team and business
  • Maximise sales and profitability
  • Grow market share across relevant markets
  • Monitor the progress of Paid Search performance & channel development

What experience would we like you to have?

  • Interest in, or knowledge of Paid Search marketing required with a focus on optimisation
  • Experience of analysing large pieces of data is required
  • Interested in training or advising managers on PPC
  • Strong Excel skills
  • Attention to detail
  • Be able to work effectively with minimal direction
  • Ability to multi task across a number of channels and projects
  • Knowledge or experience in third party Digital Marketing platforms an advantage
  • Written / spoken language skills for one European language is an advantage (preferably Italian or Danish)
  • Retail or e-commerce experience desirable 
  • An interest and knowledge in tri-sports are also desirable

Does this sound like your perfect next challenge? Great, please send your CV to jobs@wiggle.com 

#ComeJoinTheRide

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