Travailler chez Wiggle

Vous souhaitez rejoindre l'équipe Wiggle ?

Vous souhaitez rejoindre l'équipe Wiggle ?

Nous recherchons en permanence des personnes talentueuses qui sont passionnées par leur travail. Nous proposons certaines des meilleures offres de carrière dans le monde du sport, de l'e-commerce et du développement IT. Nous encourageons le travail dans un environnement décontracté qui favorise l'innovation et le développement personnel.

Nous adorons le sport. Nous avons un objectif mondial et nous nous développons rapidement dans le but de devenir le vendeur en ligne pour le sport le plus important au monde. Si cet objectif vous intéresse, alors jetez un œil à nos offres d'emploi !

Notre histoire

Notre histoire

Wiggle a débuté sous le nom de Butlers Cycles, un petit magasin de vélo indépendant à Portsmouth, Royaume-Uni, en 1920. En 1999, Butlers Cycles s'est connecté à InterneT avec le lancement de wiggle.co.uk.

Avec comme principal objectif un service client de qualité, Wiggle s'est rapidement développé dans d’autres pays que le Royaume-Uni. Nous sommes maintenant devenus une entreprise leader sur le marché en ligne des équipements pour le cyclisme, le running et la natation dans plus de 70 pays, dans 10 langues et 14 monnaies.

Notre hangar occupe une surface de près de 7 900 m² avec plus de 2 millions d'articles en stock !

Travail et sport chez Wiggle

Travail et sport chez Wiggle

Chez Wiggle, nous comprenons l'importance de garder un style de vie sain et équilibré. Nous travaillons dur mais dans un environnement décontracté qui encourage nos employés à faire du sport.

Nous nous entraînons régulièrement ensemble, avec nos groupes de running et de cyclisme pendant les pauses déjeuner ou après le travail. Nous participons également à des événements ensemble comme des courses cyclo-sportives et des compétitions de running.

Si vous êtes passionné(e) par votre travail, mais que vous prenez le temps de faire du sport, Wiggle vous attend !

Candidature

Candidature

Nous aimerions beaucoup vous connaître et savoir ce qui vous donne envier de travailler chez Wiggle !

Nous aimerions pouvoir répondre individuellement à chaque e-mail que nous recevons, mais compte tenu du volume que nous recevons, ce n'est malheureusement pas possible. Si vous n'avez pas eu de réponse de notre part dans les 14 jours suivant l'envoi de votre CV, veuillez comprendre que votre candidature n'a pas été retenue.

Nous vous remercions pour l'intérêt que vous portez à Wiggle.

Portsmouth: Technical Customer Services Advisor (Various Opportunities)

Technical Customer Services Advisor (Various Opportunities)

Our Mission at Wiggle is to inspire everybody, everywhere and every day to experience the joy of sport!

We have are hiring full time, part time and temporary Technical Customer Services Advisors.  You will reporting to one of the Customer Service Team Leaders using your knowledge of bikes and parts to help, assist and advise customers with technical questions via Live Chat and Email with the highest degree of courtesy and professionalism.

Roles and Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

 Knowledge, Skills and Experience: 

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Good Stuff!

Australia: Customer Service Advisor

Customer Service Advisor

Our Mission at Wiggle is to inspire everybody, everywhere and every day to experience the joy of sport.

The aim and purpose of the Role:

Reporting to one of the Customer Service Team Leaders you will work as part of our customer services team helping, assisting and advising customers via Live Chat and Email with the highest degree of courtesy and professionalism to resolve issues.

Roles and Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Ensure that all communications with customers are conducted in a professional and courteous manner.
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction. 
  • The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the company and the overall business objectives of the company

Personal Specification:

  • Strong communication skills both written and verbal.
  • Strong attention to detail and aiming for excellence in delivery.
  • Demonstrate experience of working in a fast paced office environment as part of a professional team.
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking.
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude.
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors.
  • Ability to be flexible with work duties and hours as required by the team and business.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: IT Service Desk Manager

IT Service Desk Manager

We are looking for a passionate Team Leader/Supervisor who is ready to take the next step into management.

The IT Service Desk Manager’s main role is to provide day to day supervision for the Service Desk Team which provides a first point of contact to all our IT users. This is a customer focused culture, with emphasis on ownership of incidents and requests within the Service Desk team.  Acting as the lead ‘Major Incident Manager’ and will also be an escalation point to the primary out of hour’s team for one week in four. This is an opportunity for a current Team Leader or Supervisor to take the step up to run a small team of energetic and dynamic colleagues who are all very passionate about the work they do.

Roles and Responsibilities:

  • To manage the ITIL based processes within the IT environment. This includes:
    • Incident management
    • Major incident management
    • Problem Management
    • Service Request Management
    • IT Procurement
    • Software Asset Management
    • Reporting of KPIS
  • Responsible for dealing with users who have raised particularly complex  issues which cannot be dealt with by the Service Desk Analysts, and to  support the Service Desk team in the escalation of any unresolved queries
  • To manage the workflow and resources of the team to meet Service Desk targets in line with guidance from the Head of IT Operations ensuring that quality and SLA targets are achieved.
  • Responsible for ensuring incidents, problems, requests and changes are resolved within the agreed timescales set out by the service level agreements.
  • To act as the Major Incident Manager co-ordinating activities from a virtual team as necessary.
  • Ensure that all new projects and applications are transitioned successfully in to IT support
  • To ensure the maintenance of processes and documentation to support the Service Desk and Incident Management Process.
  • Responsible for the day to day coaching, supervision, support and mentoring of Service Desk Analysts both individually and as a group including performance management. 

Personal Specification:

  • Management and use of an incident change management system.
  • ITIL qualified
  • Commercially driven with an appetite to drive a business unit
  • Strong attention to detail with a strive for excellence in delivery
  • Ability to lead and line manage to ‘take others with you’.
  • Demonstrate experience of working in a fast past office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors

Portsmouth: UX Designer

UX Designer v1

  

About the Job

As the UX Designer you will be responsible for assisting the Senior UX Designer in developing the user experience of the Wiggle website across all customer contact points. You will take customer journey pain points and propose solutions that always promote user needs but that take into account business goals and technical capabilities. You will liaise with product owners, business stakeholders, and researchers in order to understand business data and needs, all the while being a champion for our users. You will work alongside a front-end design team and IT teams either internal or remotely located to develop new functionality.

 

Accountabilities:

  • Represent the customer-focused UX strategy. Provide support and represent the customer for both large projects and smaller day-to-day work. You will be integrating with an Agile IT workflow and will employ data from a variety of qualitative and quantitative sources
  • Problem-solving. Employ creative, problem-solving skills to translate conceptual ideas (business needs and user goals) into interaction and design solutions
  • UX deliverables. Produce and present a range of deliverables including wireframes, prototypes, user journeys and usability reviews
  • UX Advocate. Work with stakeholders to ensure buy-in and that all business priorities have been considered. Communicate at all levels the scope of changes and ensure there is a forum for feedback
  • Support a testing programme. Working with the Customer Insight and eCommerce teams, support a program of continuous research and improvement
  • Assist front-end design. Work closely with the front end design team to ensure the HTML / CSS assets are in line with the UX wireframes and support modern accessibility standards
  • International focus. Liaise with (internal) international teams to ensure the customer experience is optimised locally

Knowledge, Skills and Experience:

  • Previous UX or User Interface Design experience
  • Proficient in design tools such as Adobe Creative Suite, Balsamiq etc.
  • Experience working in an Agile development environment
  • Device-agnostic approach to design
  • Solid understanding of UX customer-first best practice and web standards

Competencies:

An excellent communicator, strong negotiator and able team leader, comfortable communicating at all levels. Demonstrated ability to work in a fast paced and highly collaborative environment.

We are for the #goodstuff if ou are too send your resume to jobs@wiggle.co.uk

Portsmouth: Pricing Manager

Pricing Manager

This role is essential to the growth of our business, at a time when we are expanding quickly and as we evolve, we need to bring in experienced talent to make sure that we maintain our position in the marketplace.  As part of the Marketing Department, you will work closely with teams across Commercial, Marketing, International and Finance to evolve our pricing strategy within Wiggle’s overall customer proposition.

Accountabilities:

  • Understand the marketplace
  • Review, record and update the business on competitor pricing and promotional activity
  • Monitor the impact of commercial tactics employed and recommend adjustments
  • Continuously improve team processes to remain competitive on price, mitigate risks, and maintain resource efficiencies
  • Support the business in the transition to a new pricing system
  • Coach and develop a strong team of analysts

Knowledge, Skills and Experience:

  • Minimum 2:1 degree
  • Highly analytical with strong data manipulation skills and advance Excel knowledge
  • Ability to break down complex problems, often involving large amounts of data
  • Commercial awareness to support prioritisation and communication at a senior level
  • Familiarity with and interest in internet shopping and tri-sports clothing and equipment

Competencies:

  • Confident decision maker with the ability to nail actions and get stuff done
  • Strong collaboration skills able to build trust and confidence across functions
  • Ability to solicit guidance and input from senior business leaders

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: IT Service Desk Analyst

Portsmouth: IT Service Desk Analyst

The IT service desk is responsible for providing a single point of contact for all users of Wiggle IT services to report an incident, request or change control. We provide excellent personal service and ensure that we take a proactive role in supplying solutions to the needs of the IT users in line with business objectives. The IT service Desk is an integral part of the Wiggle business and acts as the gateway for IT users to engage with the IT department. The work done within this team ensures that all staff at Wiggle have what they need, working to the expected levels, in order to perform their roles and push the Wiggle business to the next level.

Accountabilities:

  • Performing first time fix on incidents raised to the team in a professional manner.
  • Provide first line telephone and ticket based IT and application support to the Wiggle business
  • Performing the role of incident manager in the event of a major system outage.
  • Performing service requests raised to the team including accounts set up, software installations and physical desk moves.
  • Manage the change management process and attend a Change Acceptance Board when required.
  • Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability.
  • Renew or procure services on behalf of the IT department where required by following the purchase order process
  • Provide reports on IT performance to senior members of the Wiggle business.
  • To assist in transition process from either an internal or external IT development team into IT support.
  • Create and maintain IT support documentation where missing or incorrect.

Knowledge, Skills and Experience:

  • Windows XP and Windows 7 administration experience.
  • Windows 8, Linux and Apple Mac exposure would be beneficial.
  • Basic network and / or database skills
  • Active Directory and Office 365 exposure.
  • Sharepoint
  • Knowledge and understanding of ITIL.
  • Excellent customer service skills and a willingness to deal directly with users either by phone or face to face.
  • Excellent written skills are essential
  • Experience at working in a busy support environment
  • Evidence of process improvement to increase efficiency must be shown.

Competencies:

  • Commercially driven with an appetite to drive a business unit
  • Strong attention to detail with a strive for excellence in delivery
  • Demonstrate experience of working in a fast past office environment as part of a professional team
  • Ability to multitask and prioritise without getting flustered.
  • Ability to self-manage where needed

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Chinese Translator (Part Time)

Portsmouth: Chinese Translator 12 Month FTC

We have a vacancy within the translating team for a Chinese Translator to cover a 12 month maternity leave, working 20 hours per week, due to start in January 2017. This is an excellent opportunity to join Wiggle at an exciting time of growth for the company. The Translator & Proofreader will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be working as part of the translation team and provide support for the customer service team. As a Wiggle translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Accountabilities:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Chinese as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage

Competencies:

  • Strong attention to detail with a strive for excellence in delivery
  • Demonstrate experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Danish Translator

Translator & Proofreader (Danish)

We have an exciting opportunity for an experienced Danish translator to join our  team!  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Accountabilities:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Danish as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage

Competencies:

  • Strong attention to detail with a strive for excellence in delivery
  • Demonstrate experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Country Marketing Manager - DACH Region

Country Marketing Manager - DACH Region

Are you commercially focussed with an ability to generate and share innovative insights from analysis? Do you have experience working in a consumer focused business along with excellent influencing skills? Are you fluent in German and English with experience of working in the DACH region?  If so this could be the opportunity for you!

As Country Manager, you will be joining us during a time of growth to help shape our global proposition and trading strategy.  You will have your own P&L and budget ownership for the DACH region and will be accountable for trading management, proposition enhancement and marketing and brand development.  In return, you can expect outstanding personal development, senior management exposure, and thrive in a collaborative and internationally diverse environment!

What you will do:

  • Develop and maintain comprehensive territory trading plans on which to base weekly promotional activity
  • Manage the localisation of Wiggle and ChainReactionCycles’ global marketing campaigns within target countries
  • Monitor ongoing business performance (daily, weekly, monthly) and develop tactical responses utilising all available tools to optimise performance against KPIs
  • Maintain accurate view of expenditure against budget for each channel and territory
  • Review, record and update the business on competitor pricing and promotional activity
  • Provide input on local market developments, range expansion and forecasting sales volume
  • Work with Group functions (Buying and Merchandising, Marketing, Pricing, Operations, etc.) to tailor WiggleCRC’s proposition to local markets
  • Monitor customer feedback to identify and implement needed improvements to the onsite customer journey
  • Conduct market research to evaluate the group’s proposition vs. its peers and develop or refine plans to improve the customer experience and increase loyalty
  • Oversee Wiggle and ChainReactionCycles’ country websites to ensure they meet the highest standards of content and user experience
  • Build business cases to quantify and articulate the benefits of propositional improvements
  • Work with the Online Marketing Team to build effective campaigns across PPC, PLA, Social, Email, and Affiliates in agreed territories
  • Develop Wiggle, ChainReactionCycles, and own brand awareness with the help of third party partnerships for PR, Sponsorship, Events and ATL Marketing

Knowledge, Skills and Experience:

  • Experience working in consumer focused business or for long periods with a consumer focused business is essential (need not be retail)
  • Excellent influencing skills
  • Ability to generate and share innovative insights from analysis, and translate these into simple, clear actionable plans
  • Commercial awareness to support prioritisation and communication at a senior level
  • Proven track record of high achievement in academics and professional endeavours essential
  • Experience in online retail preferred
  • Experience in and passion for tri-sports preferred
  • Ability to speak fluent German and English essential
  • German native, or at least three years working in the DACH region

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Project Manager

Project Manager

We are hiring an experienced Project Manager, based at our Head Office Portsmouth! 

Our Project Managers are responsible for a variety of Wiggle projects to deliver both tactical and strategic change to our customer-facing ecommerce websites, internal business systems and processes.  You will be required to manage 2-3 projects at any one time starting from concept creation though to early life support. 

You will have experience within an Agile software development environment, good working knowledge of PRINCE2, PMBOK or similar, and will be competent in working on bespoke applications.  You will be experienced in the delivery of business change projects, involving process improvements, with the ability to work on multiple projects concurrently.

If you are a great communicator with exceptional organisation skills, and a logical thinker, we would like to hear for you!

 

Sound like the job for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #goodstuff

 

 

Portsmouth: Business Analyst

Business Analyst

We are now hiring an experienced Business Analyst to join us at Wiggle!

As part of the Delivery team, you will engage in delivery of both strategic and small change to the Wiggle systems.  You will analyse, design and document solutions to meet the business objectives, support the in-house and remote development teams in the delivery of the solution and coordinate UAT and business-readiness tasks.  Your work will incorporate all infrastructure, Applications and customer-facing websites.

What you will do:

  • Work with business teams to identify, understand, prioritise and document business requirements, systems impacts and acceptance criteria.  Collate and analyse performance data to ensure informed decisions.
  • Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
  • Assist in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.
  • Work iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
  • Investigate operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation.
  • Support the development team to write scenarios / user stories / acceptance tests, agree work packages / sprints and produce estimates.
  • Identify any business readiness tasks required to support delivery.
  • Verify and accept the delivered work packages ensuring the development fulfils the business requirements.  Provide support to the test team and business teams to complete functional and acceptance testing.
  • Prepare the handover of products to the business and support teams through showcases and by documenting any business processes changes and producing user guides.
  • Track and report on task progress.
  • Take part in any ad hoc project work improving the performance of the business as and when required
  • Investigate, identify and present where appropriate, new technologies or processes that will enable the business units to deliver their strategic goals

What you will need:

  • Experience of working in a business analyst role, preferably within the retail industry, specifically ecommerce channels.  Experience working within the mobile channel and on international / multi-lingual sites would be an advantage.
  • Be willing to get involved in the full project life cycle and be passionate about ensuring delivery is of the highest quality.  
  • Previous experience managing small projects would be an advantage.
  • A good eye for detail and be able to demonstrate the ability to produce clear, concise, well supported documentation.
  • Experience producing customer journey maps and wireframes with good understanding of usability and accessibility design best practices would be a significant advantage.
  • Ability to communicate well with both the technical and business teams supporting them to develop a ubiquitous language, and be able to encourage active dialogue between the development team and business users.
  • Experience working on multiple projects concurrently and be able to manage the priorities within your workload.
  • Good organisational skills, be self-motivated and be able to demonstrate the ability to work to tight deadlines.

Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required. A small amount of international travel may be required. 

 

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

 

Portsmouth: Systems Administrator

Systems Administrator

We are looking for a seasoned IT generalist with a proven track record in IT infrastructure support to join us as a Wiggle Systems Administrator!  You will be responsible for technical support of Windows / Linux server systems, virtualization technology, shared storage, email and unified communications, security access controls, data networking, and backup/DR.  You will support the team to meet all SLA's for incidents, requests and up time for any services that are time dependant.

What we will need you to do:

  • Provide advanced technical support for server-based systems and the environment as a whole
  • Provide advanced technical support for collaborative technology, including email and unified communication systems
  • Provide advanced technical support for virtualization and shared storage environments
  • Provide advanced technical support for data network, including configuration, performance and security
  • Ensure change control and other processes and procedures are followed and that configuration documentation is completed when systems are deployed or modified
  • Responsible for engaging and managing vendor escalations, as required
  • Provide timely and clear communications to the client

 Knowledge, Skills and Experience:

  • Advanced knowledge of operating systems and minimum 2 years supporting the following OS’s such as Lynux CentOS, Redhat, Ubuntu in a production environment.
  • Experience in supporting Windows OS’s such as Window Server 2008r2 / 2012 r2 etc.
  • Advanced knowledge of authentication and directory services (Active Directory, DNS, DHCP, GPO)
  • Advanced knowledge of antivirus/malware and patch management technologies WSUS.
  • Advanced understanding of TCP/IP networking (DNS, DHCP, RAS, VPN).
  • Advanced understanding of virtualization concepts and functional working skills with various virtualization technologies such as VMware (create/modify virtual machines, create storage groups, snapshot, clone/export, etc.)
  • Advanced knowledge of shared storage concepts and functional working skills with various shared storage technologies (provisioning LUNs, expanding volumes, configuring RAID, etc.)
  • Advanced knowledge of network concepts and functional working skills with various network technologies (create vLAN, create static route, diagnose routing problems, configure ports, etc.)
  • Advanced knowledge of Monitoring SNMPv3 / SNMPv2 / WMI.
  • Strong understanding of Windows/ Linux and network security best practices and strategies.
  • Strong understanding of load balancers Netscaler, Zen load balancer and load balancer .org
  • Analytical and process-oriented approach to issues and assigned tasks
  • Advanced level diagnostic method and skills in a variety of environments
  • Effective both independently and as a member of a team
  • Customer service and performance-driven
  • Highly effective interpersonal and organizational skills
  • Effective verbal and written communication
  • Associate degree in Computer Science or related discipline or equivalent training is desirable.
  • Relevant Certifications:
    • MCSE
    • VCP / VCA
    • CCNA

 Competencies:

  • Detailed utilization and time tracking
  • Provides guidance, mentoring and coaching to team members to ensure continuity of knowledge and staff development
  • Performs project assessments, scoping and cost estimates
  • Works in a technical pre-sales capacity as required
  • Leads by example and adheres to core values and culture

 

Sound like the perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

 

Portsmouth:Digital Analytics Exec

Digital Analytics Exec

We are hiring a Digital Analytics Exec with a keen eye for technical detail and a desire to learn in a fast paced retail environment! 

As Digital Analytics Exec, you will collect data to enable WiggleCRC to take key decisions to improve the service we offer our customers. You will work across every aspect of the proposition to our customer including, ecommerce, events, insurance, legal, and will be a chief evangelist for key digital data platforms (Google Analytics, Oracle, Tableau).

What you will do:

  • Build and create segments of audiences, to feed through to our sales channels and platforms
  • Build Solutions
  • Maintain the flow of data across our marketing eco system
  • Deliver Key Technical Analysis
  • Deliver services that enable the business to self-serve

Knowledge, Skills and Experience:  

  • Ability to understand the roll of digital data in ecommerce
  • Practical appreciation for Targeting 
  • Google Analytics Academy, preferred
  • Practical experience in Google Analytics (Universal / Premium)
  • Practical experience in Excel
  • Experience in an active commercial marketing department
  • Experience in digital marketing activity
  • Educated to degree level, or equivalent
  • Educated or experience in Computer Science, Data Science 

 Competencies:

  • Keen eye for detail
  • Creative thinker, ability to problem-solve
  • Ability to work in a flexible environment
  • Ability to quickly understand new projects, data sets and technologies
  • Ability to demonstrate good communication skills
  • Ability to describe technical solutions to a non-technical audience
  • A passion for the customer journey / experience  
  • Strong ICT literacy, with an open attitude to new tools, especially sources of data, or analytics platforms
  • Experience building digital solutions, preferred
  • Experience working with disparate data sets, preferred
  • Excellent communication skills
  • Strong planning skills
  • Strong ability to prioritise
  • Commercially aware

An enthusiasm for a sport is important. As a sports business, we live our brand mission, to encourage everyone every day to experience a joy of sport!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

Portsmouth: Reporting Analyst

Reporting Analyst

We have an exciting opportunity for an experienced Reporting Analyst to join our growing Wiggle team!  We have embarked on a significant systems investment over the past year, upgrading to the latest Oracle technology throughout our back and middle office processes, and need a talented Analyst to drive this forward.

As Reporting Analyst, you will work alongside the BI Manager to support the development and adoption of Oracle BI technologies as the single version of the truth throughout Wiggle.  You will have experience of developing reporting and analysis solutions with a BI tool, preferably Oracle. 

What you will do as our Reporting Analyst:

  • Support the BI Manager in making new data available for the business to analyse.
  • Support the business super-users in the development of approved reports and visualisations.
  • Support the BI Manager in the setup of a formal BI governance process, ensuring consistency across reporting.
  • Work with and challenge the business on the purpose of reporting requests, ensuring publish reports deliver clear actionable insight.
  • Assist the data governance team with reporting and presentation of data quality statistics.
  • Help to maintain and develop the business wide KPI hierarchy.
  • Support with the design of key trading reports, like the weekly trading pack and daily sales.
  • Manage and maintain BI publisher reports used for operational reporting in B&M and Finance functions.
  • Support in OBIA (finance BI tool) report writing and publishing.
  • Support the BI manager in the development of a BI competency centre within Wiggle.
  • Act as a reporting subject matter expert for new systems implementations (Oracle HCM and Oracle RightNow).

What you will need:

  • Strong analytical skills
  • Report writing skills
  • Commercially numerate
  • IT skills in key Microsoft packages

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Digital Communications Assistant

Digital Communications Assistant

We are hiring a Digital Communications Assistant!  Our Digital Communications Team publish a variety of digital communications to our customers and provide a marketing service across Wiggle.  This exciting role will put you at the centre of our digital communication plans in a fast-paced eCommerce environment!

Roles and Responsibilities:

  • Support the technical deliverability of our Digital Comms. activity
  • Provide Testing and Optimisation for our product-led trade email
  • Provide Testing and Optimisation for our customer-led automated email
  • Implement the Google Analytics Tracking as appropriate
  • Deploy new templates, workflows, with new design assets as appropriate
  • Manage the upload of design code and assets to the Email System
  • Manage the publication of each Email Campaign

 What you will need:

  • Experience of marketing database systems
  • Technical knowledge and experience, with an appreciation of relational databases.
  • A passion for the customer journey
  • An appreciation of customer communications systems, such as an Email System Provider, with a keen interest in developing an understanding of our system today
  • Ability to provide technical problem solving, fixes and improvements.
  • A keen interest in eCommerce, Marketing and Digital Marketing
  • Educated to degree level, or equivalent
  • Technical experience with code and technological developments
  • Excellent organisation and planning skills
  • Excellent written communication skills
  • A creative approach - committed to innovation
  • Ability to manage multiple workplans, with an ability to prioritise within an agreed framework
  • Ability to work in a close team in a dynamic working environment
  • Excellent communication skills
  • Experience with presentation to a variety of audiences
  • A passion for Wiggle’s mission to inspire everybody, everywhere, every-day to experience the joy of sport.

 

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: UI Designer

UI Designer

As UI Designer, you will be responsible for the user interface design and HTML/CSS coding to support Wiggle’s global eCommerce sites across all devices.

You will work alongside a UX team and be assigned to wider project teams either internal or remotely located to develop new functionality. You will drive the UI design process for these projects, educating the other team members as a project progresses.

 Accountabilities:

  • HTML/CSS Site development: Working with the IT team to drive the strategy behind the structure and mark-up of the Wiggle websites. Ensure that we strive towards the most scalable, accessible, cross-platform industry standards
  • Frontend website design: Responsible for the user interface visual design and interactivity. Produce optimised graphics for the web
  • Refine the site design style according to brand guidelines: Translating the wider brand guidelines into an online presence
  • Support the wider development team: Carrying out ad-hoc maintenance work, bug fixes and amendments to support the everyday running of the sites
  • Support the UX team: Developing functional code from static wireframes, developing new site design concepts and being part of the UX problem solving team
  • Supporting the Design team with front-end development: Providing HTML and CSS Support to the Marketing Design team for merchandising content on site
  • Thought leader: Learn new technologies in order to keep up with current trends or as required by new projects

 Knowledge, Skills and Experience:

  • 1-2 years working on an enterprise scale web front-end, or similar experience
  • Highly proficient in the latest HTML & CSS standards
  • Highly proficient with cross-browser testing and debugging
  • Experience with Javascript and SASS
  • Experience in working with the latest version of the Adobe Creative Suite
  • Aware of the latest coding standards and accessibility good practice
  • Experience working as part of an Agile development methodology

Competencies:

  • Excellent communication skills, able to liaise with all members of the business including Senior Managers and Directors
  • Demonstrate experience of working in a fast past office environment as part of a professional team

Portsmouth: Marketing Exec - UK Proposition

Marketing Exec - UK Proposition

This an exciting opportunity for an innovative, consumer focused individual to own and evolve the UK customer proposition of WiggleCRC.  We are leading online global retailers of sporting goods and investing heavily to grow our businesses and need someone to lead our UK customer proposition.

As Marketing Executive, you will Develop a roadmap of change and project manage initiatives to completion.  You will help shape our global proposition roadmap as we rollout initiatives.  In return, you can expect outstanding personal development, senior management exposure, and thrive in a collaborative environment. 

 What you will do:

  • Review, record and update the business on both competitor propositional changes and innovations of leading global retailers/marketplaces
  • Monitor customer feedback to identify and implement improvements to the onsite customer journey
  • Conduct market research to evaluate WiggleCRC’s proposition vs. its peers and develop or refine plans to improve the customer experience and increase loyalty
  • Build business cases to quantify and articulate the benefits of propositional improvements
  • Work across Marketing, Commercial, Operations, and Customer Service to seek opportunities and execute change
  • Work with Brand and Online Marketing teams to build effective campaigns and communicate propositional changes you are driving
  • Develop a pipeline of proposition initiatives and prioritise according to KPIs

 Knowledge, Skills and Experience:

  • Experience working in consumer focused business, or for long periods with, a consumer focused business is essential
  • Strong influencing skills
  • Ability to generate and share innovative insights from analysis, and translate these into simple, clear actionable plans
  • Commercial awareness to support prioritisation of projects and communication at a senior level
  • Project management experience
  • Proven track record of high achievement in academics and professional endeavours essential
  • Experience in online retail preferred
  • Experience in and passion for tri-sports preferred

 Competencies:

  • An entrepreneurial spirit
  • Ability to manage a diverse agenda by prioritising efforts
  • Confident decision maker
  • Strong collaboration skills and able to build trust and confidence across teams
  • Ability to solicit guidance and input from senior business leaders
  • Mobilises people to achieve results
  • Flexibility

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portmouth: Online Marketing Manager (France)

Online Marketing Manager (France)

We have an exciting opportunity to join our growing organisation as Online Marketing Manager, with focus on the French market!

This is a key role in driving the growth of Wiggle and Chain Reaction Cycles websites across France. You will have responsibility for maximising profitability through the growth of sessions, revenue and market share across a variety of channels, including Organic, Paid Search, Google Shopping, Affiliates, Social and Remarketing.   

What you will do:

  • Create, own and deliver an online marketing plan for France
  • Maximise sales and profitability across France
  • Grow market share in the French tri sports market
  • Execute paid search, affiliate and display campaigns for WiggleCRC
  • Work with Country Managers and Translation team to ensure traffic generating opportunities are maximised
  • Develop and optimise affiliate program
  • Identify new third party partners to increase external visibility of Wiggle content
  • Leverage placement buying efficiencies across the group
  • Regular analysis of campaign performance
  • Develop close working relationship with WiggleCRC subject experts to ensure latest technologies and best practices are adopted
  • Identify opportunities to achieve revenue growth targets
  • Own content plan to help grow organic traffic
  • Other work as required by the team

Knowledge, Skills and Experience:

  • Native language speaker required
  • Excellent communicator, in English and another language on and offline
  • Paid search experience
  • Experience in using Online Marketing platforms (such Google Analytics, Google Adwords)
  • Understanding of how search engines work and interact with websites
  • Experience of bid management tools is an advantage
  • Written / spoken language skills for another European language is an advantage
  • Ability to work independently
  • Ability to multi task across a number of channels and projects
  • Retail or e-commerce experience is desirable  
  • An interest and knowledge in tri-sports is desirable

Competencies:

  • Strong analytical skills
  • Ability to interpret performance data and make recommendations / optimise accordingly
  • Demonstrate creativity in creating and delivering online marketing plans
  • Ability to make decisions in line with commercial goals of business
  • Attention to detail in recognising campaign and data accuracy
  • Identify and communicate opportunities to shape the future of the business

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Chinese/English Customer Services Advisor

Chinese/English Customer Services Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Chinese and English? Then we have a great opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising our Chinese and English customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

 Roles & Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back  service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Chinese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Russian/English Customer Services Advisor

Russian/English Customer Services Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Russian and English? Then we have a great opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising our Russian and English customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

 Roles & Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back  service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Russian and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Japanese/English Customer Services Advisor

Japanese/English Customer Services Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Japanese and English? Then we have a great opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising our Japanese and English customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

 Roles & Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back  service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Japanese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Brand Assistant

Brand Assistant

At WiggleCRC, we are growing at a phenomenal rate, as a result we are developing our dhb brand and we need a Brand Assistant with a passion for digital marketing to support us through this exciting stage!

In this new role, you will work closely with the dhb marketing team to execute the brand’s marketing plan and evaluate the change in customer behaviour.  You will also work closely with our soft goods development team to gain an understanding of the products to be launched each season. 

What you will do:

  • Ensure that all brand activity reflects the brand positioning.
  • Understand the dhb consumer; support the dhb marketing team in building consumer and customer understanding; champion this insight into the brand planning and brand communications, ensuring that the consumer is at the heart of all marketing activity.
  • Support the dhb marketing team in developing initiatives to maximise new customer acquisition and customer loyalty through our customer database.
  • Support the annual Brand Marketing Planning process, ensuring input and alignment to the Wiggle and Chain Reaction Cycles Integrated Marketing Plans.
  • Assist in the delivery of marketing communications activities.
  • Support the marketing team on the preparation for the seasonal shoots
  • Support the marketing team with providing the International Country Managers marketing assets for activity in key international territories; where needed create marketing tool kits with the assets (key channels, visual assets, key messages, brand guidelines, etc.)
  • Support the creation of content for dhb social media channels, including working closely with the in-house teams to create dhb content for Wiggle and Chain Reaction Cycles social media channels.  Help in posting relevant content to create a loyal and engaged community.  Evaluate activity and make recommendations on how to improve engagement.
  • Support the marketing team in the PR activation plan.
  • Lead optimisation of the dhb brand stores on each site with guidance from the dhb Marketing Manager.
  • Support the dhb activity at the Wiggle Events program; attend and execute activity where needed.
  • Identify consumer and trade show and event opportunities and provide a business case to attend and showcase the brands / ranges if appropriate.  Integrate into other house brand plans.
  • Support the marketing team in gaining understanding of the consumer and customer journeys.
  • Support the dhb brand team in optimising the content for the product pages.
  • Support weekly and monthly brand KPI reporting.
  • Conduct on-going competitor analysis and market reviews to provide insight to the business to support product development and brand communications.
  • Manage the FOC (free of charge) sample orders / loans and returns to stock across all activities, ensuring sign off before placing orders.
  • Raise and receipt requisitions in line with forecast, and report reasons when spend is under/over forecast.

 Knowledge, Skills and Experience:

  • A curiosity to understanding consumers and customers, and a passion to meet their needs
  • A passion for developing brand marketing campaigns, particularly in digital
  • Experience in creating social media content
  • Knowledge of brand strategy and guidelines
  • Knowledge of measuring brand performance and effectiveness of marketing activities
  • Strong analytical skills
  • A passion for sport and cycling is desirable

 Competencies:

  • Creativity
  • Commercial awareness
  • Collaborative, with an ability to communicate simply and clearly within a team
  • Strong organisational skills
  • Ability to prioritise and meet tight deadlines

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Human Resources Manager

Human Resources Manager

At Wiggle, we are for the #goodstuff so it will be no surprise that we value those who can look after our #goodstaff. We’re a fast paced, growing business and are fizzing with new ideas about how to make Wiggle an even better place to work and are looking for a top notch HR Manager to join our team.  

The role

You’ll be responsible for the day to day activities within the HR function and have plenty of experience in the following areas:

  • Acquiring talent across all areas of the business, identifying and developing suitable tools and processes, working closely with stakeholders across the business
  • Ensuring all our employees have access to full onboarding and development programmes
  • Using solid employment law knowledge to integrate policies and effective HR processes across the business
  • Identifying and promoting innovative ways to build employee engagement, making Wiggle a fantastic place to work  
  • Supporting business communications across multiple sites
  • Developing our Benefits offering to our teams

About you

  • With heaps of experience working in a fast paced environment you’ll have a down to earth, flexible approach coupled with a ‘can do’ attitude
  • Full CIPD qualified
  • Educated to degree level or equivalent experience
  • Experience of designing and implementing end to end HR processes
  • Strong knowledge of Employment Law
  • Working knowledge of Job Evaluation systems such as HAY
  • Able to work across multiple sites when required  
  • Thrive on work in a fast paced, growing business 
  • Attention to detail and able to see things through to completion
  • Previous experience in the Retail industry desirable, but not essential
     

So, are you made of the #goodstuff? If so, send us your CV jobs@wiggle.com, telling us how good you are…!!

We are for the #Goodstuff!

Portsmouth: Learning & Development Manager

Learning & Development Manager

Here at Wiggle we take developing our employees very seriously, and we are looking for an exceptional Learning & Development Manager to join our team and set up the Learning & Development function. This unique role is for someone who is genuinely passionate about making a difference.

What would you be doing?

We’re approaching the end of a significant phase in a major upgrade programme and now need an expert who can identify what we need and make it happen. You’ll be working across a number of discrete business areas and will be responsible for shaping the L&D offering to meet their individual needs.

  • Working closely with key stakeholders in order to identify training needs across the business
  • Organising current training courses and creating new ones in response to business requirements  
  • Delivering common courses
  • Assessing and supporting superusers in all aspects of their role
  • Working closely with IT to manage the availability of our training environment

 About you

  • Educated to degree level or equivalent experience
  • CIPD qualified or equivalent
  • Able to demonstrate solid prior experience of maintaining sole responsibility for managing the L&D function
  • Experience of developing and implementing a learning/ training strategy across a number of sites
  • Experience in developing best practice learning and development solutions
  • Experience of designing and implementing people performance management processes
  • Highly organised and proactive with a keen eye for detail
  • Excellent PowerPoint skills in order to produce high quality materials to the business
  • Able to respond to business needs and produce relevant reports to update the business as required
  • As an e-commerce company, a working knowledge of Oracle would be useful, but is not essential

Is this the role for you? If so, send us your CV jobs@wiggle.com, telling us how good you are…!!

We are for the #Goodstuff!

Portsmouth: eCommerce Product Owner

eCommerce Product Owner

We are looking for a commercial and customer focused Product Owner to develop and maintain a vision for our online customer experience!

Working across wiggle.co.uk and our 12 international sites, you will develop and maintain close relationships with our UX, Ecommerce and Insights teams to generate a deep understanding of customer behavior and customer needs.  You will use this deliver web development backlogs that deliver maximum business value and ROI from our web development teams.

What you will be doing:

  • Understand our customer behaviour
  • Understand our user needs and problems
  • Develop a robust backlog, that captures user problems and prioritises them on customer / business impact
  • Prioritised user problems and build them into business cases that are taken through the business decision making process
  • Lead web development teams to create effective solutions to user problems
  • Keep web development and business teams focused on user problems through out project and sprint lifecycles
  • Promote continuous improvement
  • Deliver return on investment from web development activities

Knowledge, Skills and Experience:

  • Experience managing a commercial, customer focused online user experience
  • Experience using Google analytics
  • Product owner, UX or Front End development experience
  • Experience of mobile user journeys, apps, responsive sites
  • Experience of leading user focused web development teams
  • Data driven, analytical mind set, identifying customer problems and creating hypotheses to solve
  • Excellent communication skills, able to synthesis customer problems and potential solutions into visions the business and project teams work from

Is this the role for you? If so, send us your CV jobs@wiggle.com, telling us how good you are…!!

We are for the #Goodstuff!

 

Portsmouth: Online Marketing Manager (Sweden)

Online Marketing Manager (Sweden)

We have an exciting opportunity to join our growing organisation as Online Marketing Manager, with focus on the Swedish market!

This is a key role in driving the growth of Wiggle and Chain Reaction Cycles websites across Sweden. You will have responsibility for maximising profitability through the growth of sessions, revenue and market share across a variety of channels, including Organic, Paid Search, Google Shopping, Affiliates, Social and Remarketing.   

What you will do:

  • Create, own and deliver an online marketing plan for Sweden
  • Maximise sales and profitability across Sweden
  • Grow market share in the Swedish tri sports market
  • Execute paid search, affiliate and display campaigns for WiggleCRC
  • Work with Country Managers and Translation team to ensure traffic generating opportunities are maximised
  • Develop and optimise affiliate program
  • Identify new third party partners to increase external visibility of Wiggle content
  • Leverage placement buying efficiencies across the group
  • Regular analysis of campaign performance
  • Develop close working relationship with WiggleCRC subject experts to ensure latest technologies and best practices are adopted
  • Identify opportunities to achieve revenue growth targets
  • Own content plan to help grow organic traffic
  • Other work as required by the team

Knowledge, Skills and Experience:

  • Native language speaker required
  • Excellent communicator, in English and Swedish on and offline
  • Paid search experience
  • Experience in using Online Marketing platforms (such Google Analytics, Google Adwords)
  • Understanding of how search engines work and interact with websites
  • Experience of bid management tools is an advantage
  • Written / spoken language skills for additional European language is an advantage
  • Ability to work independently
  • Ability to multi task across a number of channels and projects
  • Retail or e-commerce experience is desirable  
  • An interest and knowledge in tri-sports is desirable

Competencies:

  • Strong analytical skills
  • Ability to interpret performance data and make recommendations / optimise accordingly
  • Demonstrate creativity in creating and delivering online marketing plans
  • Ability to make decisions in line with commercial goals of business
  • Attention to detail in recognising campaign and data accuracy
  • Identify and communicate opportunities to shape the future of the business

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Asia Online Marketing Manager (Region Lead) - Maternity Cover

Asia Online Marketing Manager (Region Lead) - Maternity Cover

At Wiggle, we’re here for the #goodstuff, over the past few years that #goodstuff has been growing at a phenomenal rate, as a result we are growing our Online Marketing function to develop our global markets!

As Asia Online Marketing Manager (Region Lead), you will be responsible for working across our websites to create, develop and own the overall online marketing strategy across each market in the Asia region.  You will set strategies and lead innovation to maximise profitability and drive new customer acquisition through the growth of sessions, revenue and market share.  You will also manage and develop a small team, and develop and maintain close working relationships with other Regional Online Marketing Managers and other internal departments.

Roles and Responsibilities:

  • Own the strategy across all channels for markets in Asia
  • Responsible for the budget and KPI targets across Paid Search, Remarketing, Affiliates, Display and other channels as appropriate
  • Manage and lead a team of three direct reports to improve knowledge, skills & performance
  • Maximise sales and profitability across Asian markets
  • Identify opportunities across all digital channels to achieve revenue growth targets and drive new customer acquisition
  • Grow market share in relevant tri sports markets
  • Overall responsibility for Asia regional campaigns
  • Create business cases for new opportunities and engage key stakeholders
  • Work closely with Country Managers and Translators to ensure maximisation of traffic generating opportunities
  • Close working relationship with WiggleCRC subject matter experts to ensure latest technologies and best practices are adopted
  • Create and refine bidding strategy in accordance with Group Paid Media Manager
  • Regular analysis of campaign performance against targets and report back to the team / wider business
  • Other work as required by the team

 What you will need:

  • Online marketing experience required, working in a multi site enterprise role an advantage
  • Experience of managing online marketing teams (across non centralised teams an advantage)
  • Experience of working across multiple online channels
  • Experience of managing large budgets across different channels
  • Japanese language skills (written and spoken) required
  • Excellent communicator in English
  • Demonstrated history of improving direct reports
  • Ability to work on and deliver a number of projects
  • Retail or e-commerce experience desirable  
  • An interest and knowledge in tri-sports are also desirable
  • Be able to work effectively with minimal direction

 Competencies:

  • Co-ordinate, lead and improve a team of direct reports
  • Excellent analytical skills and commercial acumen
  • Ability to analyse campaign performance data and report back (sometimes to a non technical audience)
  • Confidence in reporting analysis and opportunities to Senior Management
  • Identify and communicate trends, challenges and opportunities to shape the future of the business
  • Ability to educate team on digital best practises
  • Demonstrate creativity in creating and delivering online marketing plans
  • Ability to make decisions in line with commercial goals of business
  • Attention to detail in recognising campaign and data accuracy

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Belfast: Forecast Analyst

Forecast Analyst

Are you a pro-active analytical individual capable to work independently and balance multiple tasks? Can you support the Demand Forecast Manager in delivering Operation Planning excellence and prioritize competing demands accordingly in a fast-changing environment? Then we have a great job opportunity for you!

This role will be based in Belfast and there will be a requirement to travel to our Portsmouth office on a regular basis.

What you will do:

  • Align the Trading Plan with the Operational Forecast by gathering insight from the business and managing the data feeds into the Operational Forecasting System
  • Ensure the Operational Forecast contains all the business planning inputs such as new product information and promotions
  • Support the Merchandising Teams in conducting demand management activities on a regular basis through exception alerts
  • Produce high quality Forecast Accuracy analysis and relevant financial analysis
  • Conduct analysis on new product performance and supporting the Merchandising Teams in adjusting forecasts accordingly to support efficient replenishment
  • Update planned promotions in the Operational Forecasting system through co-ordination with the Merchandising Teams
  • Conduct analysis on past performance of promotions to model future ones
  • Collaborate with the Replenishment Teams to conduct root cause analysis on Availability, Overstocks and Understocks driven by Forecast Variability and Performance
  • Carry out ad-hoc analytics exercises for business planning

Knowledge, Skills and Experience:

  • Understands and can explain following terms: lead time, safety stock  and OTIF (Required)
  • MS Excel – Intermediate
  • MS Outlook – Intermediate
  • MS Word – Basic
  • Working knowledge of mainstream ERP System  (Required)
  • Working knowledge of basic forecasting principles and methodologies. Understands and can explain level, trend and seasonality. (Desired)
  • Working knowledge of the Operations and Logistics functions e.g. cycle counting, flow / replenishment (Desired)
  • Understands and can explain the principles of root cause analysis. (Desired)
  • Working knowledge of mainstream SCM System  (Desired)
  • Analytical Individual
  • Independently solves problems and develops new ways of working.
  • Able to work independently, balance multiple tasks and prioritize competing demands accordingly in a fast-changing environment.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Junior Developer

Junior Clothing Developer

Our Own brand team is growing at a rapid rate and we are hiring Junior Clothing Developer to help support this growth!

In this exciting role, you will work alongside our Senior Developer, Product Manager and Designers to take our products from development stages through to production.  This is a great opportunity for someone who is looking to kick start their design and development career in fast past environment!

What will I be doing?

  • Work closely with Design, Development and Buying teams to build innovative and good quality products for our target customer.
  • Liaise with all aspects of the team over pattern, design translation, specific product details, as well as maintain aesthetics and commercial viability.
  • Manage individual projects with supporting documentation, sampling & testing to a critical path for timely launch.
  • Follow Critical Paths, from Inception to Factory Gate, ensuring all parties are updated with any divergence.
  • Create and maintain initial spec for garments, grading garments, fitting proto samples, size sets, and approving PP samples.
  • Organise fit review meetings with design and sample measurements ensuring standardisation of size throughout the brand and specs maintained through the process.
  • Advise on-site content team on fit detailing and material specification for ranges.
  • Selecting, developing and approving trim
  • Support suppliers on technical aspects by ensuring that all sample garments are properly progressed and proven fit for customer's requirements.
  • Add value to products with packaging details, technical improvements, detailing, style or innovation.
  • Review faulty/returned products to reduce any design/production related faults.
  • A keen awareness of relevant sports brands

Knowledge, Skills and Experience:

  • Educated to degree standard in a relevant field
  • Adobe Illustrator and Microsoft Office skills
  • Technical garment design skills
  • Knowledge of product development, garment production and manufacturing
  • Knowledge of the fabric (and trim) market
  • A talent for creative design
  • A keen awareness of relevant sports brands
  • Commercially numerate
  • Excellent negotiation skills
  • Excellent presentation writing and delivery skills
  • Experience working with a sportswear brand or a similar role is an advantage
  • Experience/knowledge of Far East business culture is an advantage
  • Ability to speak Italian or Chinese as an additional language to English is an advantage
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Materials Manager

Materials Manager

We have a unique opportunity for a Materials Manager to join our Own Brand team!  Our WiggleCRC brand vision is to 'develop the best own brand portfolio from an online sports retailer.'  Our own Brands portfolio covers all aspects of Cycle and Tri sports including bikes, clothing, components and accessories, growing our unique and desirable propriety brands including Vitus, Nukeproof and DHB!

In this exciting role, you will lead our fabrics and technology strategy, planning and process for all softgoods brands.  You will develop and produce a materials selection for assigned collections and play a key part in growing our brands.

What will I be doing?

  • Be the key contact and consultant for all material related questions with the own brand clothing category
  • Steer the material selection process in-line with strategic brand & design direction, and drive material consolidation to improve efficiency
  • Monitor and manage all material developments (working together with Design, development and suppliers) and be responsible for initial material price negotiations with suppliers during the development stage
  • Manage in-house and external testing, initiating wearer trials where necessary
  • Manage the lab dip approval process
  • Ensure fabric and trims are effectively and efficiently organised
  • Cooperate with the Product managers and Merchandising to improve material efficiencies
  • Drive R&D projects and ensure their successful technical implementation
  • Be the key contact for all materials related sustainability subjects working closely with our CSR manager and audit team
  • Manage and approve production shipment samples
  • Manage fabric production issues.

 Knowledge, Skills and Experience:

  • Bachelor’s degree in textile technology/ engineering or comparable degree/education
  • Experience in a fabric technical role
  • Strong understanding of manufacturing processes of yarns & fabrics, dyeing & finishing, mechanical & chemical treatments
  • Knowledge of material types: knits, wovens & non-wovens
  • Knowledge of performance fabric technologies: waterproof/breathable, moisture movement, insulations, etc
  • Experience and knowledge of performance stretch and form fit fabrics
  • A keen interest sports performance fabrics.
  • Adobe Illustrator and Microsoft Office skills
  • Excellent presentation writing and delivery skills
  • Experience working with a sportswear brand or a similar role is an advantage
  • Experience/knowledge of Far East business culture is an advantage
  • Ability to speak Italian or Chinese as an additional language to English is an advantage
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast: Design Engineer

Design Engineer

At WiggleCRC, we are growing at a phenomenal rate as a result we are recruiting for a Design Engineer to join our team, the successful candidate will be responsible for sourcing, designing, modeling, testing and producing sports related products using Solidworks. You will also be responsible for conducting research and devising design proposals for multiple projects.

Our commercial offices are located in Mallusk, Northern Ireland

Key responsibilities:

  • Creation of working 3D models for each project using Solidworks CAD software and implementing drawing control for individual projects
  • Researching new developments and innovations both inside and outside of the cycle industry
  • Working within the R&D team to design and verify technical designs for the appropriate products
  • Work in partnership with manufacturers to co-develop products and verify or modify existing open mould products
  • Resolving manufacturing issues in the early stages of product design and development
  • To liaise as necessary with all the relevant internal company departments.

The ideal person:

To be considered for this position some of the key requirements include a third level qualification in Mechanical or Product Design Engineering or equivalent, advanced experience in the use of 3D CAD for product design preferably through the use of Solidworks software. The ideal candidate must have a proven knowledge of the manufacturing process and be able to produce accurate model drawings they must have a proven ability to met strict deadlines and work across a range or projects simultaneously.

Closing date for is Friday 10th February at 12 noon

Interested candidates should email jobs@chainreactioncycles.com to request an application pack

 

Portsmouth: Clothing Developer

Clothing Developer

We have an exciting opportunity for a creative Product Developer to join our Own Brand team!  Our WiggleCRC brand vision is to 'develop the best own brand portfolio from an online sports retailer.'  Our own Brands portfolio covers all aspects of Cycle and Tri sports including bikes, clothing, components and accessories, growing our unique and desirable propriety brands including Vitus, Nukeproof and DHB!  You will work closely with our Design and Buying teams to develop innovative products for our own brand ranges. 

What will I be doing?

  • Build innovative and good quality products for our target customer, ensuring maximised profit margins.
  • Manage supplier performance against agreed projects and agreed KPI’s
  • Negotiate costs with suppliers on an ongoing basis, for overall garments and value engineering as development progresses.
  • Liaise with all aspects of the team over pattern, design translation, specific product details, as well as maintain aesthetics and commercial viability.
  • Manage individual projects with supporting documentation, sampling & testing to a critical path for timely launch.
  • Follow Critical Paths, from Inception to Factory Gate, ensuring all parties are updated with any divergence.
  • Ensure all relevant samples are available in good time for sign off meetings and Go/No-Go decisions
  • Create and grade size charts for bulk production - Creating and maintaining initial spec for garments, grading garments, fitting proto samples, size sets, and approving PP samples.
  • Organise fit review meetings with design and sample measurements ensuring standardisation of size throughout the brand and specs maintained through the process.
  • Build and maintain blocks for all silhouettes across the brand.
  • Advise on-site content team on fit detailing and material specification for ranges.
  • Selecting and approving trims
  • Support the factory on technical aspects by ensuring that all sample garments are properly progressed and proven fit for customer's requirements.
  • Liaise with Suppliers regarding minimum quantities, lead-times, fabric and trim availability
  • Technically develop and engineer garments to maximise the manufacturing capabilities.
  • Communicate with factories to ensure that production garments are fit for purpose
  • Be responsible for colour continuity across each range, approving lab dips across supply base.
  • Add value to products with packaging details, technical improvements, detailing, style or innovation.
  • Support development of the supply base providing clear communication at all times.
  • Develop & maintain global testing manuals.
  • Review customer feedback across site to incorporate in future products.
  • Review faulty/returned products to reduce any design/production related faults.
  • Have a keen awareness of relevant sports brands

 Knowledge, Skills and Experience:

  • Experience in a technical product developer role, with a proven background of taking commercially strong products to market. Previous experience working with a sportswear brand would be an advantage
  • Knowledge of garment technology, industrial production procedures, pattern cutting and grade would be advantageous but not essential
  • Knowledge and understanding of production and design, including fabrics, patterns cutting, size specifications and garment construction
  • Proven experience of using Adobe Illustrator and Microsoft office
  • A keen awareness of relevant sports brands
  • Degree in a relevant field
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers
  • Strong negotiation skills
  • Experience of working/communicating with Far Eastern cultures
  • Ability to travel
  • Strong attention to detail with a strive for excellence in delivery 
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Ability to be flexible
  • Creative flair
  • Interest in either Cycling, Running or Swimming is desirable
  • Experience/knowledge of Far East business culture is an advantage
  • Ability to speak Italian or Chinese as an additional language to English is an advantage
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Country Marketing Manager (Spain & Italy)

Country Marketing Manager (Spain & Italy)

We are hiring a Country Marketing Manager to join us in our International Marketing team!  In this exciting role, you will help us support our business growth by shaping our global proposition and trading strategy.  You will have your own P&L and budget ownership for the Southern Europe region.  You will focus on Spain and Italy in this role, so you will be fluent in Spanish, Italian and English.

This is a fantastic opportunity for a consumer focussed individual who thrives in a collaborative and diverse environment!

What you will be doing:

  • Develop and maintain comprehensive territory trading plans on which to base weekly promotional activity
  • Manage the localisation of Wiggle and ChainReactionCycles’ global marketing campaigns within target countries
  • Monitor ongoing business performance (daily, weekly, monthly) and develop tactical responses utilising all available tools to optimise performance against KPIs
  • Maintain accurate view of expenditure against budget for each channel and territory
  • Review, record and update the business on competitor pricing and promotional activity
  • Provide input on local market developments, range expansion and forecasting sales volume
  • Work with Group functions (Buying and Merchandising, Marketing, Pricing, Operations, etc.) to tailor WiggleCRC’s proposition to local markets
  • Monitor customer feedback to identify and implement needed improvements to the onsite customer journey
  • Conduct market research to evaluate the group’s proposition vs. its peers and develop or refine plans to improve the customer experience and increase loyalty
  • Oversee Wiggle and ChainReactionCycles’ country websites to ensure they meet the highest standards of content and user experience
  • Build business cases to quantify and articulate the benefits of propositional improvements
  • Work with the Online Marketing Team to build effective campaigns across PPC, PLA, Social, Email, and Affiliates in agreed territories
  • Develop Wiggle, ChainReactionCycles, and own brand awareness with the help of third party partnerships for PR, Sponsorship, Events and ATL Marketing

 Knowledge, Skills and Experience:

  • Experience working in consumer-focused business
  • Experience of working in Spanish or Italian region
  • Experience in online retail is preferred
  • Degree in a relevant field
  • Ability to generate and share innovative insights from analysis, and translate these into simple, clear actionable plans
  • Excellent influencing skills
  • Commercial awareness to support prioritisation and communication at a senior level
  • Ability to speak fluent Spanish, Italian and English essential
  • Entrepreneurial spirit
  • Ability to manage a diverse agenda by prioritising efforts
  • Confident decision maker
  • Strong collaboration skills
  • Ability to solicit guidance and input from senior business leaders
  • Flexibility
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Translator

Translator & Proofreader (Japanese)

We have a vacancy within the translation team for a Translator & Proofreader (Japanese). As a Wiggle translator, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Japanese as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Demonstrate experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Strong communication skills
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Designer

Designer

We have an exciting opportunity for an experienced Designer to join our Own Brand team!  Our WiggleCRC brand vision is to 'develop the best own brand portfolio from an online sports retailer.'  Our own Brands portfolio covers all aspects of Cycle and Tri sports including bikes, clothing, components and accessories, growing our unique and desirable propriety brands including Vitus, Nukeproof and DHB!

As a WiggleCRC Designer, you will work with our Product Manager and Developers to design, develop and manufacture ranges of products in line with our range strategy. You will use your creative flair and love of sport to ensure originality and effectiveness of all products through design and development.

What will I be doing?

  • Design and develop great quality products for our target customer, ensuring maximised profit margins, in line with agreed strategy for each range.
  • Present all ranges for sign off, and then subsequently all key sample approval points.
  • Form strong working relationships with product managers, developers and factories
  • Work within cost parameters with suppliers on an ongoing basis, for overall garments and also value engineering as development progresses, working with Product Developers.
  • Manage individual projects with supporting documentation, to a critical path, ensuring all products and ranges are launched on time.
  • Work with developer and factories and partners to design products in all aspects from trim to fit to fabric.
  • Maintain full design records to protect Wiggle copyright and to ensure no conflicts with other designers and competitors.
  • Maintain knowledge in developing markets, technologies and design to ensure Wiggle Own Brands remain at the front of product developments
  • Review customer feedback and roll this into constant product review and improvement.

Knowledge, Skills and Experience:

  • Degree in a relevant field
  • Established experience with a sportswear brand or a similar role.
  • Knowledge of garment production
  • Technical garment creation skills
  • Strong creative design skills
  • Adobe Illustrator and Microsoft Office skills
  • Commercially numerate
  • Strong negotiation skills
  • Excellent presentation writing and delivery skills
  • Italian or Chinese as additional languages to English is desirable
  • A love of sport!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Junior Designer

Junior Designer

We have an exciting opportunity for a Junior Designer to join our Own Brand team!  Our WiggleCRC brand vision is to 'develop the best own brand portfolio from an online sports retailer.'  Our own Brands portfolio covers all aspects of Cycle and Tri sports including bikes, clothing, components and accessories, growing our unique and desirable propriety brands including Vitus, Nukeproof and DHB! 

As a WiggleCRC Junior Designer, you will work alongside our Senior Developer, Product Manager and Designers to assist with taking our products from development stages through to production.  This is a great opportunity for someone with creative flair looking to kick start their design and development career in fast past environment!

What will I be doing?

  • Design and develop great quality products for our target customer, ensuring maximised profit margins, in line with agreed strategy for each range.
  • Present all ranges for sign off, and then subsequently all key sample approval points.
  • Form strong working relationships with product managers, developers and factories
  • Work within cost parameters with suppliers on an ongoing basis, for overall garments and also value engineering as development progresses, working with Product Developers.
  • Manage individual projects with supporting documentation, to a critical path, ensuring all products and ranges are launched on time.
  • Work with developer and factories and partners to design products in all aspects from trim to fit to fabric.
  • Maintain full design records to protect Wiggle copyright and to ensure no conflicts with other designers and competitors.
  • Maintain knowledge in developing markets, technologies and design to ensure Wiggle Own Brands remain at the front of product developments
  • Review customer feedback and roll this into constant product review and improvement.

Knowledge, Skills and Experience:

  • Educated to degree standard in a relevant field
  • Experience with a sportswear brand or a similar role is an advantage
  • Adobe Illustrator and Microsoft Office skills
  • Sports business experience
  • Technical garment design skills
  • Knowledege of garment production and manufacturing
  • Knowledge of the fabric (and trim) market
  • Experience of Far East business culture is an advantge
  • Strong creative design skills
  • Commercially numerate
  • Strong presentation writing and delivery skills
  • Italian or Chinese as additional languages to English would be an advantage
  • A love of sports!

 Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Email CRM Developer

Email CRM Developer

Our Demand Conversion Team drive profitable relationships between WiggleCRC and our customers.  We are now hiring a creative Email CRM Developer to joing our team to help us ensure our customer’s experience of our digital marketing programs are positive.

In this exciting role you will collaborate across teams, using your skills in HTML, CSS, Javascript and SQL to develop first class digital marketing solutions.

What you will be doing:

  • Use technical skill to develop and support customer marketing activity.
  • Develop advanced enhancements for our customer programs to drive customer engagement and agreed business targets.
  • Work across multiple teams, ensuring projects are delivered on time and on budget.
  • Collaborate with both WiggleCRC internal staff and WiggleCRC’s selected external development teams to reach the desired end goals.
  • Maximise the customer’s experience of our digital marketing programs. Ensuring a highly personalised experience through the customer’s journey to the website, and through Wiggle’s extensive range of products.
  • Lead the development of new Digital Campaigns across our chosen marketing channels, primarily Salesforce Marketing Cloud.
  • Lead the process of automating customer programmes, track customer behaviour and implement necessary changes to these programs.  
  • Work as part of a team to manage the technical process of automating customer campaigns. Including content development and delivery, ensuring consistency with existing work and in line with Wiggle’s brand principles.
  • Keep up to date with industry best practice, to ensure Wiggle is best placed to expand our audience reach.
  • Lead the day to day supplier relationship with our Marketing Cloud solution. Particularly focusing on technical resolutions. 
  • Provide insight back to the business and challenge what we do.
  • Contribute to the business marketing Strategy as a whole, and support the development of digital marketing campaigns in collaboration with key business areas.
  • Support the marketing service we offer to marketing functions across the business, to ensure we can, and do, deliver an excellent service to each business area (to include Events, Customer Service, Customer Management, International and Category Marketing)

Knowledge, Skills & Experience:

  • Advanced understanding of technical code and fundamentals of code structure
  • Development skills in SQL, Javascript, HTML, CSS.
  • Knowledge of advanced digital customer systems (personalisation or segmentation systems or code), that create conditions that govern the presentation of content to customers.
  • Experience with leading customer marketing and/or customer systems experience (Oricle, Salesforce, Adobe, Silverpop or similar level)
  • Hardworking approach to all tasks, committed to developing the best solution and providing the best customer experience.
  • A keen interest in coding technical solutions and developing what we have today
  • A creative approach - committed to innovation and a flair for problem solving
  • A keen interest in eCommerce and Digital Marketing
  • A Pro-active personality with a can-do attitude.
  • Sound organisation and planning skills with an eye for detail
  • Flexible and adaptable approach
  • Ability to work in a close team in a dynamic working environment
  • An open attitude to working in a collaborative environment
  • Learn and support the business thrive during fast periods of growth and change
  • Educated to degree level, or equivalent
  • Ability to explain technical solutions to non-technical business users
  • Excellent communication skills
  • Practical first-hand experience of digital customer systems in a business
  • A curiosity for customer experience and building experiences through digital platforms
  • A passion for the customer journey
  • A commitment to excellence
  • A passion for Wiggle’s mission to inspire everybody, everywhere, every-day to experience the joy of sport.
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required
  • Good commercial awareness, and recent awareness of eCommerce Retail practice is desirable
  • Development skills in Salesforce AMPscript language is desirable
  • A keen appreciation for the delivery of a service to other functions of the business is desirable
  • Experience with Google Analytics Commerce is desirable
  • Experience with marketing technology and understanding of best practices is desirable

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: IT Software Engineers (Various Opportunities)

IT Software Engineers (Various Opportunities)

We are hiring IT Software Engineers from Junior level to through to Lead to join our IT Solutions team in Portsmouth!

This is an exciting time to join Wiggle as a Developer and you will get involved with working on small to large projects across Wiggle.  You will work in close collaboration with all Wiggle business functions, developers at all levels are encouraged to use new and existing technology to provide these solutions.

This is a great opportunity to grow your IT development career with a leading online sports retailer!

What you will need:

  • A Computing related degree
  • An enthusiasm to grow with the role
  • A passion to make a difference within a fast paced organisation

 Juniors should have:

  • Commercial experience working with C#.Net

Mid-Level Engineers should have:

  • Commercial experience working with C#.Net, MVC.Net, MS/SQL

Lead Engineers should have:

  • Significant commercial experience working with C#.Net, MVC.Net, MS/SQL
  • As a Lead you will be responsible for a team of Engineers with varying experience and will be require to guide and mentor other team members

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: North America & ROW Online Marketing Manager

North America & ROW Online Marketing Manager

At Wiggle, we’re here for the #goodstuff, over the past few years that #goodstuff has been growing at a phenomenal rate, as a result we are growing our Online Marketing function to develop our global markets!

As North America & ROW Online Marketing Manager, you will be responsible for working across our websites to create, develop and own the overall online marketing strategy across core North American markets, as well as day to day responsibility for ROE markets. You will set strategies and lead innovation to maximise profitability and drive new customer acquisition through the growth of sessions, revenue and market share.  You will also manage and develop a small team, and develop and maintain close working relationships with other Regional Online Marketing Managers and other internal departments.

 Roles and Responsibilities:

  • Own the strategy across all channels for WiggleCRC’s US markets
  • Responsible for the budget and KPI targets across Paid Search, Remarketing, Affiliates, Display and other channels as appropriate
  • Manage and lead a team of four direct reports to improve knowledge, skills & performance
  • Maximise sales and profitability across US markets
  • Identify opportunities across all digital channels to achieve revenue growth targets and drive new customer acquisition
  • Grow market share in relevant tri sports markets
  • Overall responsibility for territory campaigns
  • Execution and evaluation of campaigns across ROE markets
  • Create business cases for new opportunities and engage key stakeholders
  • Work closely with Country Managers and Translators to ensure maximisation of traffic generating opportunities
  • Close working relationship with WiggleCRC subject matter experts to ensure latest technologies and best practices are adopted
  • Create and refine bidding strategy in accordance with Group Paid Media Manager
  • Regular analysis of campaign performance against targets and report back to the team / wider business
  • Other work as required by the team

 What you will need:

  • Online marketing experience required, working in a multi site enterprise role would be an advantage
  • Experience of managing online marketing teams (across non centralised teams would be an advantage)
  • Experience of working across multiple online channels
  • Experience of managing large budgets across different channels
  • Demonstrated history of improving direct reports
  • Ability to work on and deliver a number of projects
  • Retail or e-commerce experience desirable  
  • An interest and knowledge in tri-sports are also desirable
  • Be able to work effectively with minimal direction

 Competencies:

  • Co-ordinate, lead and improve a team of direct reports
  • Excellent analytical skills and commercial acumen
  • Ability to analyse campaign performance data and report back (sometimes to a non technical audience)
  • Confidence in reporting analysis and opportunities to Senior Management
  • Identify and communicate trends, challenges and opportunities to shape the future of the business
  • Ability to educate team on digital best practises
  • Demonstrate creativity in creating and delivering online marketing plans
  • Ability to make decisions in line with commercial goals of business
  • Attention to detail in recognising campaign and data accuracy

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Swedish Translator & Proofreader

Translator & Proofreader (Swedish)

We have an exciting opportunity for an experienced Swedish translator to join our  team!  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Swedish as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Product Marketing Executive

Product Marketing Executive

We have an exciting opportunity for a Product Marketing Executive to join our Commercial Marketing Team!  Our Commercial Marketing team are the ultimate champions of our audience – we make sure all marketing activity and decision-making is rooted in customer insight and positions us ahead of the competition.

As Product Marketing Executive, you will be responsible for driving marketing activity in relation to our key brands across both the Wiggle and Chain Reaction Cycles websites.  You will plan and activate activities across all channels to drive product sales and profitability.

What you will be doing:

  • Work with the commercial team and our key brands to book, create and activate marketing activity that complements the Wiggle and CRC wider Integrated Marketing Plans
  • Liaise with brands as needed to secure, drive and sign off marketing activity
  • Manage the production schedules for branded activity to ensure that work is progressed in the appropriate order
  • Constantly strive to simplify and streamline the supplier marketing processes
  • Be responsible for the product branded contribution to the overall Integrated Marketing Plans
  • Work with Design and other teams to plan and create customer focused and engaging branded creative, including Brand Stores, solus emails and other requirements as needed
  • Work with the User Experience (UX) team to optimise the customer journey and experience for branded content

Knowledge, Skills and Experience:

  • Degree in marketing or equivalent
  • Experience of working in a marketing role
  • Experience of planning and executing marketing campaigns
  • Strong presentation skills (written and verbal)
  • Very strong influencing skills with evidence of managing key stakeholders effectively
  • Experience of decision making under pressure, and being able to articulate the thinking
  • Experience of working within the cycle industry would be an advantage
  • Commercially driven with revenue, budget and cost awareness
  • A highly analytical approach and the ability to propose and deliver effective campaigns based on evidence and insight
  • A creative eye and the ability to deliver innovative concepts
  • Capability to think and act globally
  • Ability to engage stakeholders at the highest level
  • Pro-active self starter and confident decision maker
  • Ability to re-prioritise to get the job done
  • The ability to work effectively and efficiently under pressure
  • Highly organised with the ability to manage constantly changing priorities
  • An enthusiastic and driven team player
  • A passion for cycling is an advantage!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Campaign Manager

Campaign Manager

We are hiring a Campaign Manager to join us in our Commercial Marketing Team!  

Our Commercial Marketing team are the ultimate champions of our audience – we make sure all marketing activity and decision-making is rooted in customer insight and positions us ahead of the competition.

In this exciting role you will drive sales worldwide on our websites by developing engaging and relevant trading campaigns and activating them across Wiggle’s channels. You will work closely with our Category and Product Marketing Managers, ensuring we are presenting our customers with the most engaging and relevant messages and offers at the right time.

What you will be doing:

  • Own the campaign planning process and working closely with team members to develop this
  • Flat planning the Wiggle website ensuring that we have the correct mix of customer and commercial messages at all times in keeping with the IMP
  • Manage the Wiggle Integrated Marketing Plan
  • Drive the email marketing plan
  • Work with the wider team to ensure that this fits with the Wiggle brand and tone of voice
  • Work with Design to create customer focused and engaging creative

Knowledge, Skills and Experience:

  • Degree in marketing or equivalent
  • Significant experience of working in a marketing role
  • Experience of planning and executing marketing campaigns
  • Strong presentation skills (written and verbal)
  • Strong influencing skills with evidence of managing key senior stakeholders effectively
  • Experience of working within cycling/triathlon/run/swim
  • Very commercially driven with revenue focus, budget and cost awareness
  • A highly analytical approach and the ability to propose and deliver effective campaigns based on evidence and insight
  • A creative eye and the ability to deliver innovative concepts
  • Capability to think and act globally
  • Ability to engage stakeholders at the highest level
  • Pro-active self starter and confident decision maker
  • Ability to re-prioritise to get the job done
  • Highly organised with the ability to manage constantly changing priorities
  • An enthusiastic and driven team player
  • A passion for cycling is an advantage!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: QA Engineer

QA Engineer

We are hiring a QA Engineer!  This is a mid-level role and you will assist the QA team in delivering on all aspects of quality in the delivery of our applications including:

  • Test Automation (Ruby/Watir)
  • Manual testing of software changes and defect fixes
  • Working with the business to define requirements

As part of the IT QA team at Wiggle, you will be helping to facilitate the growth of a successful and developing organisation by making sure what we deliver is fit for purpose.

What you will be doing:

  • Use appropriate methods and tools in the development, maintenance, control and distribution of quality and environmental standards. Makes technical changes to quality and environmental standards according to documented procedures. Distributes new and revised standards
  • Control, update and distribute new and revised quality standards.
  • Collect and collate evidence as part of a formally conducted and planned review of activities, processes, products or services. Examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences.
  • Investigate and document the internal control of specified aspects of automated or partly automated processes, and assesses compliance with the relevant standard.
  • Control, update and distribute new and revised quality standards, including technical changes.
  • Plan programmes to review activities, processes, products or services. Collects, collates and examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences. Analyses evidence collated and drafts part or all of formal reports commenting on the conformance found to exist in the reviewed part of an information systems environment.

Knowledge, Skills and Experience:

  • Proven industry experience in the field of QA
  • Experience of writing efficient automation tests directly in a coding language (Ruby preferred) and reviewing test results
  • Excellent manual feature testing skills
  • Exploratory testing experience
  • Experience using agile team approaches
  • Experience of collaborating with developers and business stakeholders to define application requirements
  • Experience of BDD approaches to software development is an advantage
  • Knowledge of cucumber and the gherkin syntax is an advantage
  • Ability to expand awareness of different SDLC's (Linear or evolutionary)
  • Ability to grow knowledge of best practices for test design and approaches.
  • A continuous improvement attitude - make suggestions and question decisions around design and development.
  • Excellent communication skills

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!