Travailler chez Wiggle

Vous souhaitez rejoindre l'équipe Wiggle ?

Vous souhaitez rejoindre l'équipe Wiggle ?

Nous recherchons en permanence des personnes talentueuses qui sont passionnées par leur travail. Nous proposons certaines des meilleures offres de carrière dans le monde du sport, de l'e-commerce et du développement IT. Nous encourageons le travail dans un environnement décontracté qui favorise l'innovation et le développement personnel.

Nous adorons le sport. Nous avons un objectif mondial et nous nous développons rapidement dans le but de devenir le vendeur en ligne pour le sport le plus important au monde. Si cet objectif vous intéresse, alors jetez un œil à nos offres d'emploi !

Notre histoire

Notre histoire

Wiggle a débuté sous le nom de Butlers Cycles, un petit magasin de vélo indépendant à Portsmouth, Royaume-Uni, en 1920. En 1999, Butlers Cycles s'est connecté à InterneT avec le lancement de wiggle.co.uk.

Avec comme principal objectif un service client de qualité, Wiggle s'est rapidement développé dans d’autres pays que le Royaume-Uni. Nous sommes maintenant devenus une entreprise leader sur le marché en ligne des équipements pour le cyclisme, le running et la natation dans plus de 70 pays, dans 10 langues et 14 monnaies.

Notre hangar occupe une surface de près de 7 900 m² avec plus de 2 millions d'articles en stock !

Travail et sport chez Wiggle

Travail et sport chez Wiggle

Chez Wiggle, nous comprenons l'importance de garder un style de vie sain et équilibré. Nous travaillons dur mais dans un environnement décontracté qui encourage nos employés à faire du sport.

Nous nous entraînons régulièrement ensemble, avec nos groupes de running et de cyclisme pendant les pauses déjeuner ou après le travail. Nous participons également à des événements ensemble comme des courses cyclo-sportives et des compétitions de running.

Si vous êtes passionné(e) par votre travail, mais que vous prenez le temps de faire du sport, Wiggle vous attend !

Candidature

Candidature

Nous aimerions beaucoup vous connaître et savoir ce qui vous donne envier de travailler chez Wiggle !

Nous aimerions pouvoir répondre individuellement à chaque e-mail que nous recevons, mais compte tenu du volume que nous recevons, ce n'est malheureusement pas possible. Si vous n'avez pas eu de réponse de notre part dans les 14 jours suivant l'envoi de votre CV, veuillez comprendre que votre candidature n'a pas été retenue.

Nous vous remercions pour l'intérêt que vous portez à Wiggle.

Accounts Payable Assistant

Accounts Payable Assistant

Portsmouth

Competitive Salary & Benefits Package

 

Are you an experienced Accounts Payable Assistant looking for a new challenge?

We are looking for an experienced Accounts Payable Clerk to join our team based at our Head Office in Portsmouth.

What will you be doing?

As a Goods for Re-sale Accounts Payable Clerk you will be responsible for adjusting any price or quantity discrepancies following investigations. You will work with the Buying and Merchandising teams and suppliers, forming strong working relationships in order action any discrepancy requests.

Roles and Responsibilities

  • Ensuring all lines of invoices are entered correctly
  • Keeping up-to-date with invoice entry for allocated suppliers
  • Entry of credit notes on a timely basis
  • Ensuring strict adherence to Wiggle CRC processes
  • Filing
  • Answering of B&M queries on an ad-hoc basis

Personal Specification and competencies

  • Experience of invoice processing in a £100m+ accounts payable function
  • Experience of Oracle or other ERP system an advantage
  • Moderate Excel capability
  • Good communication skills, both verbally and in writing
  • Attention to detail
  • Ability to work alone and as part of a team

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

 

Business Intelligence Manager

Business Intelligence Manager

Portsmouth

Competitive Salary & Benefits Package

 

Are you a Business Intelligence expert with experience of big data platforms?

Data has become an increasingly important driver for performance and growth within a digital organisation. Wiggle CRC has committed to a connected approach for how it handles, secures and derives value from its data, reflected by its investment in a BI and Analytics function that will apply a strategic use of analytics across the organisation. As a result, we are seeking a strategically minded, business intelligence expert.

What will you be doing?

You will be responsible for the successful and organised deployment of management information and intelligence into the business community. Accountable for influencing, leading and building relationships across all business functions by demonstrating the advantages of BI throughout the enterprise. As the recognised expert within the organisation, you will provide expert technical advice and leadership, analysis and data interpretation for tasks that could have a significant impact on business decisions that shape the future of Wiggle CRC.

Roles and Responsibilities

  • Line management of 2/3 colleagues inc. a Technical Business Analyst, Oracle Reporting Analyst and a Data Engineer.
  • Strong voice for the needs of the BI function in the BI ownership group
  • Assured management and collaboration of 3rd parties to ensure the BI platform delivers timely and accurate information to the organization.
  • Ensure the accuracy, availability and performance of certified dashboard and analysis.
  • Uphold explicit governance principles for new analysis, balanced against existing priorities and set expectations accordingly.
  • Accountable for all BI projects including stakeholder engagement, resource allocation, budget, risks, issues, dependencies and reporting status.
  • Collaborate with Data Architect for efficient design and roadmap for the BI platform.
  • Collaborate with the Data Governance team to design and maintain common standards, definitions values and metrics
  • Empower colleagues to advance the company using data instead of opinions
  • Leverage the various tools available, including Oracle Big Data, to further move the team into the delivery of ‘proactive’ analytics.

Skills and experience required

  • Oracle BI 12c
  • Oracle Enterprise Manager
  • RPD development experience
  • Advanced SQL and PL/SQL skills

Does this sound like the perfect job for you? Fantastic, please e-mail your CV to jobs@wiggle.co.uk or call 0203 006 1755 for a confidential conversation.

Brand Marketing Manager

Brand Marketing Manager

Portsmouth

Competitive Salary & Benefits Package

 

Are you an experienced Brand Manager looking for your next challenge?

Wiggle inspires everybody, everywhere, everyday; to experience the joy of sport.​ Wiggle is an online retailer of Cycle, Run, Swim, Triathlon & Outdoor product, in over 100 countries. With offices in Portsmouth (UK), Wolverhampton (UK), Taipei (ROC) and Sydney (AUS), Wiggle are a truly global company; with multi-language websites, customer services, and free worldwide delivery. Wiggle staff live the brand. Being cyclists, runners, swimmers and outdoor enthusiasts; they share a love of sport.

Being active in the great outdoors is a great way to get people together, create a sense of fulfilment and enjoy life. Wiggle’s aim is to give as many people as possible the choice to access-cycling and tri-sports; to experience aforementioned benefits for themselves. Wiggle’s staff live the brand. Being cyclists, runners, swimmers and outdoor enthusiasts; they share a love of sport.

What will you be doing?

Wiggle are currently recruiting for an experienced Brand Marketing Manager to lead the team based in Portsmouth. As the Brand Marketing Manager, you will be responsible for the Wiggle brand in all territories, including the development of brand proposition and identity, brand communication and advertising, media planning activity, social media and content. You will support the business vision to be the world’s favourite retail destination for sports enthusiasts.

Roles and Responsibilities

  • Protecting the strength of the Wiggle brand to meet business growth expectations.
  • Managing the development of advertising, social media and content
  • Working closely with our creative lead, internal design teams and key marketing agencies to develop creative marketing communications
  • Assisting Country Managers on specific plans to meet business requirements
  • Manage media planning and activation to ensure a global brand approach
  • Managing brand tracking and ROI evaluation to assess the impact of activities and inform future plans
  • Brand strategy development
  • Agency and team management
  • Budget management

Skills and experience required

  • Experienced consumer marketing and customer centric professional
  • Knowledge of developing consumer focused brands applying brand strategy to create an actionable plan
  • Expert knowledge of traditional ATL and BTL media, social media including paid, digital and emerging channels
  • Demonstrable experience in creating TTL communication strategies and developing highly impactful TTL campaigns.
  • Proven track record of managing digital advocacy, creating revenue and loyalty through social media
  • Experience in activating brands through partnership and sponsorship programmes
  • Knowledge of brand tracking and campaign evaluation with a focus on ROI.
  • Experience in managing agency relationships.

Does this sound like the perfect job for you? Fantastic, please e-mail your CV to jobs@wiggle.co.uk or call 0203 006 1755 for a confidential conversation.

 

Change & Release Co-ordinator

Change & Release Co-ordinator

Portsmouth

Competitive Salary & Benefits Package

 

Main Objective

Support the Change and Release Manager in the maintenance of Change, Release and Service Introduction processes ensuring efficient and prompt handling of change, coordination of releases and effective handover of projects into IT Service Operations.

Context

This role sits within IT Operations alongside the Change and Release Engineer, aiding the Change and Release Manager in coordinating all IT change across the business. The Change and Release Coordinator helps to ensure that changes are planned effectively, the risks and impact are understood and mitigated where possible and appropriate.

This role will also work closely with project delivery on small to medium sized projects to assist in ensuring IT Service Operations are prepared to receive new or changing services while minimising disruption to the business.

Accountabilities

Change

  • Receive, record, categorise and distribute Change Controls and arrange for authorisation or rejection within agreed timescales and at appropriate level of authority
  • Manage and distribute the Forward Schedule of Change and ensure all parties receive the maximum period of notice of any down time
  • Review all implemented RFCs to ensure that objectives have been met
  • Deputise for the Change and Release Manager as authority on Change
  • Chair the Change Advisory Board Meeting when required

Release

  • Support the WiggleCRC Release Management process ensuring all releases are appropriately scheduled, tested and planned
  • Ensure appropriate level of testing has been successfully completed to assure the release is fit for use
  • Use appropriate tools to track all releases through the SDLC
  • Ensure the correct resource is available and informed for all releases
  • Create and distribute appropriate business and technical communications for all releases
  • Generate and distribute release documentation
  • Work with third party support teams to schedule requested and required releases into live environments
  • Cover key release functions in support of Test and Release Engineer as required

Service Introduction

  • Ensure early engagement with project teams for all small and medium sized projects to assist in planning for what is required to transition into the live environment
  • Produce key artefacts as per the Service Introduction process such as Support Models, SLAs, OAT Test Plans, Training Analysis, Training Plans and Early Life Support Plans
  • Manage service transition plans and status updates for activities and deliverables
  • Provide single point of contact to the project for delivering service introduction activities

Knowledge, Skills and Experience

  • Proven experience / knowledge of ITIL process framework, in particular Change, Configuration and Release Management
  • ITIL Foundation Certificate
  • Experience with Service Delivery tools (SysAid preferably)
  • Experience with Jira and Confluence advantageous
  • Clear, authoritative and professional communication skills
  • Ability to prioritise work and deliver to deadlines
  • Analytical skills

KPIs

  • Number of changes or releases causing unplanned downtime
  • Number of incidents caused by change or release
  • Percentage of changes or releases that required implementation of the back out plan
  • Percentage of changes of releases where the implemented back out plan failed
  • Number of changes bypassing the Change control process
  • Delay to project delivery date due to failure to sign off of IT Operations acceptance criteria

Competencies

  • Negotiation skills
  • Strong attention to detail with a strive for excellence in delivery
  • Enthusiastic and self-motivated
  • Driven to self-improve
  • Relationship building and experience in collaborating for business success
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

Chinese Speaking Customer Service Advisors (Nights)

Chinese Speaking Customer Service Advisors (Nights)

Portsmouth

Competitive Salary & Benefits Package

 

Job Purpose

As a Chinese speaking Customer Service Advisor you will be representing Wiggle, assisting and advising our Chinese and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

This role is a night shift position (22.00 until 06.00) with a 5 days on and 2 days off rotation.

  • A night working allowance is included in the salary.
  • Shift rotas are provided 8 weeks in advance.
  • There is also a performance based bonus which is paid monthly.

Context

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Chinese and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Duties

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

KPIs

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Knowledge, Skills and Experience

  • Strong communication skills both written and verbal in Chinese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

CRM Personalisation Manager

CRM Personalisation Manager

Portsmouth or Belfast

Competitive Salary & Benefits Package

 

Are you a successful CRM Manager within digital marketing and retail? Are you ready for a fresh challenge?

We are looking for a CRM Personalisation Manger to join our growing CRM & Customer Insight team and help us shape our use of Big Data and Machine Learning to drive personalisation and relevancy across our marketing and customer experiences.

You will work closely with our Data, Marketing and Engineering teams to build the capability to deliver personalisation across all channels and touch points. With over 2.5m customers, across more than 70 territories this role will be highly visible in the organisation and requires a candidate who is comfortable working with retail consumer data at scale and has a solid understanding of digital channels, web and email. We work in a matrix structure and you should be confident in your communication skills and your ability to influence other teams to work with you to execute your campaigns.

What will you be doing?

  • Act as product owner for personalisation across all channels for Wiggle and Chain Reaction Cycles
  • Own marketing communications throughout the customer journey
  • Work with our Data and Engineering teams to ensure we build the right data outputs to enable personalstion of customer marketing communications across channels.
  • Work with our Digital Marketing and Customer Experience teams to ensure we leverage our data to ensure customer messages and experiences are relevant and engaging
  • Own the Wiggle and Chain Reaction Cycles CRM roadmaps
  • Own the CRM optimisation process from hypothesis > testing > learning > hypothesis
  • Some travel will be required between offices in Portsmouth, Mallusk and Belfast.

Knowledge,Skills and Experience

  • Ecommerce CRM experience within the retail sector, working with large volumes of customer numbers
  • Solid understanding of digital marketing channels
  • Experience using customer segmentation to deliver successful marketing campaigns
  • Experience of using Big Data platforms and Machine Learning to create data driven segments and prediction models
  • Excellent communication and interpersonal skills
  • Highly numerate with an excellent attention to detail
  • Strong analytical and quantitative skills, ability to use data to develop and measure marketing campaigns.
  • Ability to prioritise workload and meet deadlines in a fast-paced environment.

Desirable

  • Experience in multivariate testing processes and providers (e.g. Qubit, Maxymiser)
  • Understanding of developments within machine learning and AI
  • Understanding of big data platforms
  • Understanding of how prediction algorithms can be used in CRM
  • Based in either Portsmouth or Mallusk

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

Customer Service Advisors

Customer Service Advisors

Belfast

Competitive Salary & Benefits Package

 

Do you understand the importance of outstanding customer service?

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

What will you be doing?

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

As a Customer Service Advisor, you will be representing Chain Reaction Cycles, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

Knowledge, Skills and Experience

  • Strong communication skills, both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a customer service or retail environment
  • Ability to manage and co-ordinate changing priorities, have high standards and be capable of multi-tasking
  • IT proficient with the ability to learn new systems
  • Self-motivated and confident decision maker with the ability to apply solutions and a positive “can do” attitude
  • Ability to be flexible with work duties and hours as required by the team and business
  • Confident in raising queries in order to optimise service delivery to our customers

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

Database Administrator

Database Administrator

Portsmouth

Competitive Salary & Benefits Package

 

Calling all Database Administrators – We want you…

We are looking for an experienced Database Administrator to join our Production Services Team to oversee the day to day management of all SQL databases across the Wiggle CRC estates.

What will you be doing?

You will be a member of a 10-strong team who are internationally distributed. On a day to day basis you will make sure that our live databases are running on time and accurately. You will be an integral part in the website deployment process carrying out the website deployment process, carrying out SQL reviews, making sure queries are correct and signing them off.

The technical stuff

  • Day to day management of operational database environments.
  • Mentor and Share technical expertise with junior members of the team.
  • Manage and Liaise with developers and third party to ensure standards and architectural principles are applied as appropriate.
  • Where required to work with the business to capture and analyse requirements, providing technical input in a clear well-communicated manner. Create suitable design documentation and / or data models for others (including 3rd party offshore suppliers) to work from.
  • Develop an excellent understanding of one or more systems, how these systems support the business, how these systems interact with other corporate (and 3rd party) applications, and their place in the overall IT architecture.
  • Analyse systems proactively to identify problems and trends and propose technical solutions and recommend changes to optimise system performance and usability.
  • Create documentation to support future maintenance of system and to support operational requirements.
  • Ensuring agreed OLA’s are adhered to.
  • Managing incidents, service requests and minor change within Production Services Team.
  • Managing, tracking and trouble-shooting issues, change controls, bespoke project roll-outs and live fault escalations.
  • Maintaining a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.
  • Provision of out of hours support.
  • Improving system & automating repetitive jobs.

Knowledge, Skills and Experience

  • 5+ years of experience in database development and support in Microsoft SQL Server (MSSQL) environments.
  • Experience and Knowledge of supporting and maintaining an enterprise Database platform with a main focus on SQL Server 2005/2008/2012.
  • Experience and Knowledge of supporting Wintel and Linux Operating systems required for database operations.
  • Experience and Knowledge of database Integration Services
  • Experience and Knowledge of using and configuring enterprise database monitoring solutions
  • Experience in troubleshooting and resolving MSSQL integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
  • Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
  • Ability to detect and troubleshoot database related CPU, memory, I/O, disk space and other resource contention.
  • Knowledge of database backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
  • Experience in implementing MSSQL operational automation.
  • Knowledge of how MSSQL indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
  • Knowledge of MSSQL management tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs)
  • SSRS – Backup Failures/Job Failures/ Instance Status/Service Status and Mirroring Synchronisation using remote T-SQL Queries via MS-DTC/RPC.

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

 

Digital Display Marketing Manager

Digital Display Marketing Manager

Portsmouth

Competitive Salary & Benefits Package

 

WiggleCRC are seeking a commercially driven Digital Display Marketing Manager with proven digital advertising experience to join our fast-paced, growing digital marketing department.

In this new and exciting role, you will be responsible for driving the delivery of display and social media advertising campaigns across all brands and territories within the WiggleCRC group, establishing and maintaining best practice, performance and reporting whilst identifying and rolling out new opportunities.

As an experienced Digital Display Marketing Manager, you will be aware of the latest digital trends and understand the importance of working with social teams to co-ordinate audiences, advertising timings and products to identify and trial new growth channels within display advertising whilst working with the insights team and online marketing managers to analyse campaign performance and drive innovation.

The ideal candidate will possess a proven track record of working within a similar digital display marketing role, creating, co-coordinating and delivering innovative display and social media advertising campaigns as well as driving efficiency through automation.

As a rapidly growing business, this a great opportunity for an individual who is keen to utilise their skills and make an impact, influencing significant growth for the world’s No1. Online cycling and multi-sport retailer.

What you will be doing?

  • Drive overall display advertising including social, re-marketing, channel budget and performance
  • Coordinate with digital projects manager to ensure the delivery of brand and commercial campaigns through display advertising channels
  • Working with third parties such as ad servers, programmatic bid management systems, publishers, social networks, video channels and TVOD, to ensure access to latest technologies and advertising opportunities
  • Work with the digital projects manager and marketing insights team to deliver audiences to online marketing team for use in display advertising channels
  • Work with social teams to co-ordinate audiences, advertising timings, products and subsequent marketing actions
  • Identify and trial new growth channels within display advertising
  • Lead integration of CRM systems and audiences with advertising platforms
  • Create automations for search and display advertising, including links with Facebook, GoogleAnalytics and other APIs as required

Knowledge, Skills and Experience

  • Previous experience in a similar marketing role within digital display advertising
  • Previous experience within a retail or ecommerce environment
  • Proven track record of creating, co-coordinating and delivering display and social media advertising campaigns across multiple sites
  • Exposure to the latest digital marketing & social media techniques
  • Technically up to speed with automated marketing tools and CRM
  • Ability to programme in Python, .js or AWQL
  • A confident self-starter
  • Knowledge of FacebookAPI and GoogleAnalytics
  • A highly analytical approach and the ability to propose and deliver effective campaigns based on evidence and insight
  • Highly organised with the ability to manage constantly changing priorities
  • Experience of coordinating and managing a team and liaising with internal and external stakeholders to ensure the delivery of marketing campaigns

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

ERP Business Analyst

ERP Business Analyst

Portsmouth

Competitive Salary & Benefits Package

 

Are you an experienced Business Analyst looking to broaden your horizons?

We are looking for an experienced Business Analyst with knowledge of ERP systems and processes and experience of business analysis within a software development environment.

What will you be doing?

You will be working with world class E-commerce, ERP, Finance and Logistics software as part of an Agile team and will be responsible for project specification and delivery across all of our systems. You will design functional business solutions and work with IT stakeholders to define and implement timely solutions to business problems.

Knowledge, Skills and Experience

  • Experience of business analysis in a software development environment
  • Experience of working to project plans and handling change controls
  • Strong analytical skills with the ability to evaluate large volumes of data leading to data migration projects
  • The ability to produce business process and technical documentation to a very high standard
  • An understanding or ERP systems is desirable but not essential
  • Experience of SQL query and execution is desirable but not essential
  • Knowledge of Agile development methodology experience is desirable.

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

 

Finance Manager

Finance Manager

Portsmouth

Competitive Salary & Benefits Package

 

Do you understand the importance of an outstanding Finance function?

Following the merger with Chain Reaction Cycles, we are looking for an outstanding Finance Manager to further develop our Accounts Payable and Treasury functions to be the best in class by increasing operational efficiency and quality of output.

What will you be doing?

Reporting to the Financial Controller you will have overall responsibility for effective cashflow management and smooth operation of our Accounts Payable and Treasury functions. You will work closely with managers in these sections to drive process efficiency, ensuring all KPI and SLAs are met and ensuring that the working capital of the Group is effectively managed.

Personal Specification and competencies

  • Professional finance qualification in relevant area (ACA, ACCA, CIMA, CTP)
  • Experience of working in a corporate Treasury and Accounts Payable function
  • Proven track record of change management and process improvement
  • Experience of managing a team, developing junior staff and getting the best out of under-performers
  • Strong verbal and written communication skills
  • Advanced excel skills

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

 

Fulfilment Shift Manager

Fulfilment Shift Manager

Wolverhampton

Competitive Salary & Benefits Package

 

Are you seeking an extraordinary Shift Manager with a proven track record in driving operational performance improvements and E-Commerce?

We are looking for a dynamic, strategic minded operational manager to drive performance and operational efficiency in our E-commerce processing function. You will have accountability of ensuring all operations are carried out in accordance with the business processes and procedures, from receipt of inbound goods, through to final despatch to the customer in an accurate & timely manner

What will you be doing?

On a daily basis, you will ensure that the management, resourcing and control of key operational areas including replenishment, picking and packing of customer orders and despatch.  You will be responsible for managing teams effectively be it permanent or temporary to meet the operational needs of the site.

Roles and Responsibilities

  • Play a leading role and fully support all business change initiatives
  • Attend operational meetings to exchange information with other departments and adopt a positive ‘ways of working’ culture in sustaining a unified team approach
  • Working with Site management team to support other areas of the operation & being flexible with resource
  • Monitoring product standards and implementing quality-control initiatives throughout the operation
  • Working with all managers to implement the company's policies and goals.
  • Maintain HS&E standards within the site including all Risk Assessment reviews and COSHH information
  • Plan and manage adequate staff resources in line with business activity and requirements
  • Produce analytical reports to highlight performance trends
  • Manage agency attendance and performance and ensure shortfalls/issues are documented and communicated
  • Daily/ weekly reporting of budget set KPI performance vs targets
  • Support and be fully involved in key initiatives including change and culture projects.

Personal Specification

  • Warehousing, logistics and people management experience is mandatory
  • Working in a fast pace environment & can effectively prioritise
  • Problem solving and capability of identifying root causes
  • Able to develop strategic plans to target underperforming areas
  • High level communication skills. Ability to communicate at different levels with differing audiences
  • Strong levels of attention to detail and planning
  • Can think strategically and support broader business objectives
  • Good knowledge of HS&E methods and monitoring
  • Analytical and a creative thinker in driving innovative and productive change
  • Commercial acumen especially in delivery exceptional service to our customers
  • Strong people person with effective communication and development skills
  • Strong systems knowledge especially in desk top systems and WMS

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

 

Onine Marketing Manager (Europe)

Onine Marketing Manager (Europe)

Portsmouth

Competitive Salary & Benefits Package

 

Are you a talented Online Marketing Manager looking to progress in 2018?

We are looking for an Online Marketing Manager to take overall responsibility for all European markets across Wiggle CRC. You will be responsible for setting strategy, leading innovation and managing a team to maximise profitability and drive new customer acquisition.

What will you be doing?

Working with the Global Online Marketing Manager you will take the lead on creating, developing and owning the overall on-line marketing strategy. This role requires management and development of four direct reports as well as working closely with other Regional Onlline Marketing Managers.

Roles and Responsibilities

  • Own the strategy across all channels for Wiggle CRC’s European markets
  • Responsible for the budget and KPI targets across Paid Search, Remarketing, Affiliates, Display and other channels as appropriate
  • Manage and lead a team of four direct reports to improve knowledge, skills & performance
  • Maximise sales and profitability across European markets
  • Identify opportunities across all digital channels to achieve revenue growth targets and drive new customer acquisition
  • Grow market share in relevant tri sports markets
  • Overall responsibility for territory campaigns
  • Execution and evaluation of campaigns across ROE markets
  • Create business cases for new opportunities and engage key stakeholders
  • Work closely with Country Managers and Translators to ensure maximisation of traffic generating opportunities
  • Close working relationship with Wiggle CRC Group Team to ensure latest technologies and best practices are adopted
  • Create and refine bidding strategy in accordance with Group Paid Media Manager
  • Regular analysis of campaign performance against targets and report back to the team / wider business
  • Other work as required by the team

Personal Specification

  • 3-4 years online marketing experience required, working in a multi-site enterprise role an advantage
  • Having European language skills is an advantage but not essential.
  • Experience of managing online marketing teams (across non centralised teams an advantage)
  • Has worked across multiple online channels
  • Experience of managing large budgets across different channels
  • Target driven
  • Has demonstrated history of improving direct reports
  • Experience of working with bid management platforms is an advantage
  • Retail or e-commerce experience desirable 
  • An interest and knowledge in tri-sports are also desirable
  • Be able to work effectively with minimal direction

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

 

Senior UX Designer

Senior UX Designer

Portsmouth / Belfast

Competitive Salary & Benefits Package

 

Are you an experienced UX designer with a big vision looking for progression in 2018? Are you ready for a fresh challenge?

We are looking for a motivated and enthusiastic Senior UX Designer who is passionate about improving the user experience by understanding and empathising with the people we are designing for. We’re looking for someone who approaches work with curiosity and a high degree of attention to detail. 

What will you be doing?

We put users at the heart of what we do, and you’ll be creating engaging digital experiences that are loved by our customers and deliver real business growth. The role will see you working in a highly collaborative, multi-disciplinary environment, to research and understand user problems by developing and crafting user personas, goal and task analysis, user scenarios, conceptual sketches, wireframes and prototypes

Knowledge skills and experience

  • We are looking for a UX Designer with a solid understanding of UX best practice and web standards, and who has experience working in an Agile project environment.
  • We are looking for self-motivated, creative people with strong communications skills that can drive real change for our customers.

Do you have?

  • 4+ years previous experience in a UX role.
  • Experience of responsive web design
  • Ability to present research findings and illustrate innovative solutions
  • A passion for usability and accessibility standards
  • Proficient in prototyping tools such as Axure/Adobe XD/InVision/Marvel etc
  • Demonstrable knowledge and experience of various user-centric research methods
  • Experience of refining solutions through testing and iteration.

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

 

SEO & Partner Strategist

SEO and Partner Strategist

Portsmouth

Competitive Salary & Benefits Package

 

Are you a Search Engine Optimisation guru looking to progress your career?

We are looking for a dynamic and talented SEO and Partner Strategist with experience of creating and delivering a strong and well aligned SEO strategy to improve traffic referrals to Wiggle and Chain Reaction Cycles websites.

What will you be doing?

Reporting directly to the Digital Strategy Manager, you will be responsible for creating organic traffic work plans and working with the sales promotion team to help deliver the right content to support campaigns and audience development, whilst also working with the wider marketing team to help ensure that traffic generating opportunities are maximised.

Roles and Responsibilities

  • Management of organic performance of Wiggle and Chain Reaction Cycles sites in all territories
  • Ownership of website optimisation plans for both brands
  • Ownership of organic content plans for both brands
  • Work with e-commerce / IT teams in both brands to deliver plan
  • Work with e-commerce / IT teams in both brands to ensure organic best practice / risk reduction is applied to all website development
  • Work with online marketing managers to deliver local variations and assure organic best practice is being followed
  • Work with content + translation teams from both brands to ensure best practice is applied to content creation
  • Grow awareness of organic principles through the business
  • Work with online marketing managers to deliver local variations and assure best practice is being followed
  • Additionally, will be required to do some top-level work with affiliate providers to ensure uniformity of service, best practice for Online Marketing Managers.

Personal Specification

  • 3+ years organic experience, preferably in multi-site enterprise role
  • Strong analytics skills (experience of using Google Analytics is an advantage)
  • Ability to work on and deliver a number of projects at any one time
  • Ability to create and deliver marketing plans
  • Additional language skill is an advantage
  • Interest and knowledge on online sports market is desirable
  • Be able to work effectively with minimal direction

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

 

Software Developer

Software Developer

Portsmouth

Competitive Salary & Benefits Package

 

WiggleCRC the world’s #1 online cycling and multisport retailer is currently seeking an enthusiastic and dynamic Software Developer to join our IT Solutions Department.

A career in Software Engineering at Wiggle involves much more than just writing code. You’ll be involved in the creation and deployment of features to help us continue our growth whilst working on internal software that keeps the business running.

We’re always improving our customer facing website, releasing every fortnight and prioritizing features directly with the business with a value/effort focus. Using a number of javascript frameworks, a variety of UIs, internal and external exist on JQuery, Angular and Knockout. Built around a SQL server backend, we use a variety of DB access techniques depending on the requirement. You’ll be supporting SPs, nHibernate stacks and writing green field code using Dapper or another lightweight ORM. Injection is covered by Spring.net, being refactored to Autofac.

Why do this job?

  • You’ll be exposed to a range of .NET applications, ranging from long lived internal Webforms to a high traffic website serving around 25% of the UK cycling market and presenting millions of page views every day.
  • You’ll be challenged daily to find answers to problems using initiative and innovation.
  • We have a significant application footprint meaning that tasks are rarely repetitive.
  • E-Commerce is a competitive environment, and you’ll be comfortable in a variety of project situations, from well-defined requirements to nebulous goals with freedom to experiment.
  • Most happy in an agile environment you want to increase the value our ceremonies provide and take opportunities to make suggestions to improve our techniques, processes and tools in and out of regular retrospectives.
  • You’ll be analytical, a good communicator, both technical and non-technical, and happy explaining ideas and architectures on a whiteboard.
  • You’ll be confident in your code going live to millions of people because it was written with SOLID principles in mind, you’ve unit tested it, it’s been reviewed, QA’d and UATed and you know it’s efficient from your profiler run results.
  • You enjoy the opportunity to improve using online resources including a PluralSight subscription and innovating genuine value in 10% time along with participating in Friday Fun knowledge sessions where engineers showcase new technologies and techniques to their peers in informal presentations.

What we look for

  • C# .NET 3.5 - 4.5
  • Web tech - MVC 3+, HTML5 and CSS, JavaScript and frameworks
  • Testing frameworks, i.e. NUnit, Moq, MSpec
  • SOLID
  • SQL, NServiceBus, ORMs
  • Good problem-solving skills
  • Good communication skills
  • Ability to liaise with colleagues of all levels across the business

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

 

Technical Customer Service Advisors

Technical Customer Service Advisors

Belfast

Competitive Salary & Benefits Package

 

Job Purpose

As a Customer Service Technical Advisor you will be representing Chain Reaction Cycles, assisting and advising customers via Phone, Live Chat, and Email with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues.

Context

Working as part of the customer service team you will be responsible for helping maintaining Chain Reaction Cycle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

  • The role will have a rotating shift pattern, including weekend work.
  • There is also a performance based bonus which is paid monthly.

Responsibilities and Duties

Duties

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Chain Reaction Cycles product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

KPIs

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Knowledge, Skills and Experience

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.