Travailler chez Wiggle

Vous souhaitez rejoindre l'équipe Wiggle ?

Vous souhaitez rejoindre l'équipe Wiggle ?

Nous recherchons en permanence des personnes talentueuses qui sont passionnées par leur travail. Nous proposons certaines des meilleures offres de carrière dans le monde du sport, de l'e-commerce et du développement IT. Nous encourageons le travail dans un environnement décontracté qui favorise l'innovation et le développement personnel.

Nous adorons le sport. Nous avons un objectif mondial et nous nous développons rapidement dans le but de devenir le vendeur en ligne pour le sport le plus important au monde. Si cet objectif vous intéresse, alors jetez un œil à nos offres d'emploi !

Notre histoire

Notre histoire

Wiggle a débuté sous le nom de Butlers Cycles, un petit magasin de vélo indépendant à Portsmouth, Royaume-Uni, en 1920. En 1999, Butlers Cycles s'est connecté à InterneT avec le lancement de wiggle.co.uk.

Avec comme principal objectif un service client de qualité, Wiggle s'est rapidement développé dans d’autres pays que le Royaume-Uni. Nous sommes maintenant devenus une entreprise leader sur le marché en ligne des équipements pour le cyclisme, le running et la natation dans plus de 70 pays, dans 10 langues et 14 monnaies.

Notre hangar occupe une surface de près de 7 900 m² avec plus de 2 millions d'articles en stock !

Travail et sport chez Wiggle

Travail et sport chez Wiggle

Chez Wiggle, nous comprenons l'importance de garder un style de vie sain et équilibré. Nous travaillons dur mais dans un environnement décontracté qui encourage nos employés à faire du sport.

Nous nous entraînons régulièrement ensemble, avec nos groupes de running et de cyclisme pendant les pauses déjeuner ou après le travail. Nous participons également à des événements ensemble comme des courses cyclo-sportives et des compétitions de running.

Si vous êtes passionné(e) par votre travail, mais que vous prenez le temps de faire du sport, Wiggle vous attend !

Candidature

Candidature

Nous aimerions beaucoup vous connaître et savoir ce qui vous donne envier de travailler chez Wiggle !

Nous aimerions pouvoir répondre individuellement à chaque e-mail que nous recevons, mais compte tenu du volume que nous recevons, ce n'est malheureusement pas possible. Si vous n'avez pas eu de réponse de notre part dans les 14 jours suivant l'envoi de votre CV, veuillez comprendre que votre candidature n'a pas été retenue.

Nous vous remercions pour l'intérêt que vous portez à Wiggle.

Portsmouth: Technical Customer Services Advisor (Various Opportunities)

Technical Customer Services Advisor (Various Opportunities)

Our Mission at Wiggle is to inspire everybody, everywhere and every day to experience the joy of sport!

We have are hiring full time, part time and temporary Technical Customer Services Advisors.  You will reporting to one of the Customer Service Team Leaders using your knowledge of bikes and parts to help, assist and advise customers with technical questions via Live Chat and Email with the highest degree of courtesy and professionalism.

Roles and Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

 Knowledge, Skills and Experience: 

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Good Stuff!

Portsmouth: French Customer Services Advisor

French Customer Services Advisor

Location: Portsmouth

Role: 40 hours pw / Permanent

Are you a native French speaker with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great opportunity for you!

The purpose of the role is to ensure that customer queries are answered promptly and completely via email or another communication channel requested by the customer, to offer alternative solutions where appropriate in order to achieve customer satisfaction, assist other teams when required by the business, and many more!

A successful candidate will have strong written and verbal communication skills in both English and French, attention to detail and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. The working week will comprise of 5 shifts per week, working every other weekend.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Customer Service Advisor - Maternity Cover

Customer Service Advisor - Maternity Cover

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great job opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

A successful candidate will have strong attention to details and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. Please note this is a part-time role comprising of 20 hours per week and may involve working evenings and weekends.

Please note this role is for the 12 month fixed term period.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk.

We are for the Good Stuff!

Australia: Japanese and English Customer Services Advisor

Japanese and English Customer Services Advisor

Are you a pro-active individual with a drive for customer services? Can you speak fluent Native Japanese? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Then we have a great job opportunity for you!

The purpose of this role is to ensure Japanese customer queries are answered promptly and completely via email or via the preferred communication channel requested by the customer. Responsibilities will include answering ad hoc questions from customers, assisting and advising customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

A successful candidate will have strong attention to details and aiming for the excellence in delivery, as well as demonstrate experience of working in a fast paced office environment as part of a professional team. Training will be provided to give you the skills, confidence and knowledge to exceed in your job. Please note this role is based in our Sydney office and will comprise of 40 hours per week which may involve working evenings and weekends.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk.

We are for the Good Stuff!

Portsmouth: Mid Software Developer

Mid Software Developer

 What is the job?

A career in Software Engineering at Wiggle involves much more than just writing code. You’ll be involved in the creation and deployment of features to help us continue our growth. You’ll be working on internal software that keeps the business running. We’re always improving our customer facing website, releasing every fortnight and prioritizing features directly with the business with a value/effort focus. Using a number of javascript frameworks a variety of UIs, internal and external exist on JQuery, Angular and Knockout. Built around a SQL server backend, we use a variety of DB access techniques depending on the requirement. You’ll be supporting SPs, nHibernate stacks and writing green field code using Dapper or another lightweight ORM. Injection is covered by Spring.net, being refactored to Autofac.

 Why do this job?

You’ll be exposed to a range of .NET applications, ranging from long lived internal Webforms to a high traffic always up website serving around 25% of the UK cycling market and presenting millions of page views every day. You’ll be challenged on a daily basis to find answers to problems using initiative and innovation, we have a significant application footprint meaning that tasks are rarely repetitive. E-Commerce is a competitive environment, and you’ll be comfortable in a variety of project situations, from well-defined requirements to nebulous goals with freedom to experiment. Most happy in an agile environment you want to increase the value our ceremonies provide and take opportunities to make suggestions to improve our techniques, processes and tools in and out of regular retrospectives. You’ll be analytical, a good communicator, both technical and non-technical, and happy explaining ideas and architectures on a whiteboard. You’ll be confident in your code going live to millions of people because it was written with SOLID principles in mind, you’ve unit tested it, it’s been reviewed, QA’d and UATed and you know it’s efficient from your profiler run results.

You enjoy the opportunity to improve using online resources including a PluralSight subscription and innovating genuine value in 10% time along with participating in Friday Fun knowledge sessions where engineers showcase new technologies and techniques to their peers in informal presentations.

Am I suitable?

If you’re a programmer for fun outside of your day job, and know C# intimately (and probably another couple of languages, ruby/python/java) then read on.

  • C# .NET 3.5 – 4.5
  • Web tech - MVC 3+, HTML5 and CSS, JavaScript and frameworks
  • Testing frameworks, i.e. NUnit, Moq, MSpec
  • SOLID
  • SQL, NServiceBus, ORMs

 

So, are you made of the #goodstuff? Send us your CV, telling us how passionate you are to jobs@wiggle.co.uk

Portsmouth: Brand Manager (Services)

Brand Manager (Services)

We have an exciting opportunity for a commercially savvy individual to join our Marketing Department!  Your focus will be to develop and manage our ambitious marketing plans for our customer facing services and propositions.  You will see multi-channel campaigns through to implementation to drive sales across Insurance, Legal, Cycle to Work, App and any new propositions launched.

Roles and Responsibilities:

  • Marketing plan development for both Wiggle & where relevant Chain Reaction Cycles services
  • Implementation & activation of the marketing plans utilizing mainly owned and earnt channels with limited budget for paid channels
  • Creation of relevant content with a focus on copy-writing for web, blogs, guides, social media advertising & emails
  • Monitoring, reporting and evaluation of activities 
  • Agency & external resource management
  • Budget management

Knowledge, Skills and Experience:

  • Significant experience in marketing role, preferably for ecommerce focussed businesses
  • Ability to translate business objectives into practical marketing plans
  • Demonstrable experience of utilising digital marketing to achieve business growth 
  • Demonstrable experience creating engaging and impactful content for use in digital marketing, especially social media and email
  • Strong copy-writing skills
  • Experience working on brands & businesses with limited budget, able to demonstrate creative solutions to maximise marketing potential of assets
  • Ability to leverage customer data and insights to drive brand and campaign decisions
  • Knowledge of and experience in Insurance desirable

 Key Competencies:

  • Customer centric with an empathetic consumer mindset
  • Strong attention to detail
  • Ability to manage and coordinate changing priorities
  • Ability to lead individuals and teams and ‘take others with you’
  • Capable of building and maintaining strong stakeholder relationships.
  • Ability to take a lead role and own project delivery
  • Demonstrate a strong commercial acumen
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Comfortable working in a fast-paced environment with a degree of ambiguity.
  • Willingness and ability to travel required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: German Customer Services Advisor (Maternity Cover)

German Customer Services Advisor (12 month Maternity Cover)

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in German and English? Then we have a great opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising our German and English customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

 Roles & Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back  service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Dutch Translator

Translator & Proofreader (Dutch)

We have an exciting opportunity for an experienced Dutch translator to join our  team!  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Dutch as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast: Category Marketing Manager (Hard Goods)

Category Marketing Manager (Hard Goods)

We are hiring a commercially driven Category Marketing Manager to join us during a very exciting period of growth!  You'll join our Commercial Marketing team where we make sure all of our marketing activity and decision-making is rooted in customer insight to position us ahead of the competition!

In this exciting role, you will focus on Hard Goods and will be responsible for driving the best bike and components trading activity through our Wiggle and Chain Reaction Cycles retail brands. You will be working closely with our WiggleCRC teams to ensure that we have the best range, using insights to understand the customer and working with key stakeholders to ensure we drive both the best customer experience and category sales and profitability at all times.

What you will be doing:

  • Be the key marketing stakeholder in Buying & Merchandising seasonal range reviews by category, by ensuring that we have the right products to meet the customers needs, identifying opportunities and driving marketing plans, and working closely with team member to drive this
  • Be responsible for the Hard Goods contribution to the overall Integrated Marketing Plans
  • Work closely with Campaign Managers, key brands and other key stakeholders to ensure all trading opportunities are maximised
  • Build an understanding of the customer, and work with stakeholders to develop and activate opportunities as a result
  • Work with the User Experience (UX) team to optimise the customer journeys for Hard Goods

Knowledge, Skills and Experience:

  • Degree in Marketing or equivalent
  • Established experience of working in a marketing role
  • Experience of planning and executing marketing campaigns
  • Strong presentation skills
  • Strong influencing skills with evidence of managing key stakeholders effectively
  • Experience of working within the sports industry would be an advantage
  • Very commercially driven with revenue focus, budget and cost awareness
  • A highly analytical approach and the ability to propose and deliver effective campaigns based on evidence and insight
  • A creative eye and the ability to deliver innovative concepts
  • Capability to think and act globally
  • Ability to engage stakeholders at the highest level
  • Pro-active self starter and confident decision maker
  • Ability to re-prioritise to get the job done
  • Highly organised with the ability to manage constantly changing priorities
  • An enthusiastic and driven team player
  • A passion for cycling is an advantage!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Chinese/English Customer Services Advisor

Chinese/English Customer Services Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Chinese and English? Then we have a great opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising our Chinese and English customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

 

Roles & Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back  service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Chinese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Merchandiser

Merchandiser

The Merchandiser is the overall owner of the range framework, ensuring full analysis has been considered, in line with any known future trends to design an overall plan to enable the Buyer to deliver an edited range of the best products for each customer segment.  This must be done within the overall Department budgeted parameters, and controlled / re-forecast in season, with full communication to the wider business.  The Merchandiser owns the overall Department P&L, and is responsible for modelling price promotions and clearance activities, and keeping the range performing within the agreed parameters (Budget / agreed re-forecasts).

The Merchandiser role is to analyse past and current sales, trends and the overall category market to define a customer balanced range framework for the Buyer to select products against.  They must manage this within the overall budgeted parameters, and react in season to re-balancing the range if required, and clear the products efficiently at the end of their lifecycle, and take ownership of the Department P&L / trading numbers.  

What you will be doing:

  • Input and owner of Department Budget and Forecast
  • Sales Volume, Value, COGS, Stock, Intake and Gross Profit
  •  Creation of balanced range framework (attribute and spend balance)
  •  Owner of in season trading numbers (P&L)
  •  Forecast, model and track price promotions and clearance activity
  •  Propose sourcing objectives (speed / cost balance)
  •  Develop and sign off the pre-season Department Budget
  •  Design and sign off the Department Assortment Plan
  •  Use historical analysis and market trends effectively to justify forward plans
  •  Identify the required sourcing strategy for the Department
  •  Manage the in-season reforecasting process
  •  Manage the range within the agreed parameters (width of range, clearance at end of lifecycle etc)
  •  Sign off Supplier Deals and Terms
  •  Communicate key information to the wider business (e.g. Marketing, Operations, Finance etc)

Knowledge, Skills & Experience:

Past experience of Merchandising within a similar retailer, or highly performing individual from within the business looking to progress.  Must be highly numeric with good skills in Excel and Powerpoint, with Oracle Retail an advantage.  Have good commercial understanding of the product set, with wider market knowledge.  Understand the principles of balanced attribute range building, and able to construct and operate within a budgeted framework.

Competencies:

  • Analyses issues and proposes solutions
  • Seeks to understand our strategies, markets, customers and suppliers
  • Operates in a timely and organised manner
  • Able to create buying framework and manage the Buyer to operate within this
  • Experienced negotiation skills

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast or Portsmouth: Personalisation Manager

Personalisation Manager

We are looking for a Personalisation Manger to join our growing CRM & Customer Insight team and help us shape our use of Big Data and Machine Learning to drive personalisation and relevancy across our marketing and customer experiences. 

You will work closely with our Data, Marketing and Engineering teams to build the capability to deliver personalisation across all channels and touch points.  With over 2.5m customers, across more than 70 territories this role will be highly visible in the organisation and requires a candidate who is comfortable working with retail consumer data at scale and has a solid understanding of digital channels, web and email.  We work in a matrix structure and you should be confident in your communication skills and your ability to influence other teams to work with you to execute your campaigns

What you will be doing:

  • Act as product owner for personalisation across all channels for Wiggle and Chain Reaction Cycles
  • Work with our Data and Engineering teams to ensure we build the right data platform for personalisation
  • Work with our Data and Engineering teams to ensure we make this data platform available to all channels
  • Work with our Digital Marketing and Customer Experience teams to ensure we leverage our data to ensure customer messages and experiences are relevant and engaging
  • Own the Wiggle and Chain Reaction Cycles CRM roadmaps
  • Own the CRM optimisation process from hypothesis > testing > learning > hypothesis…
  • Some travel will be required between offices in Portsmouth, Mallusk and Belfast.

Knowledge,Skills and Experience:

  • Experience of using Big Data platforms and Machine Learning to create data driven segments and prediction models
  • Ecommerce CRM experience within the retail sector, working with large volumes of customer numbers
  • Solid understanding of digital marketing channels
  • Experience using customer segmentation to deliver successful marketing campaigns
  • Excellent communication and interpersonal skills
  • Highly numerate with an excellent attention to detail
  • Strong analytical and quantitative skills, ability to use data to develop and measure marketing campaigns.
  • Ability to prioritise workload and meet deadlines in a fast-paced environment.

 Desirable:

  • Experience in multivariate testing processes and providers (e.g. Qubit, Maxymiser)
  • Understanding of developments within machine learning and AI
  • Understanding of big data platforms
  • Understanding of how prediction algorithms can be used in CRM

            Based in either Portsmouth or Mallusk

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Good Stuff!

Portsmouth: Swedish Customer Service Advisor

Swedish Customer Service Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Swedish and English? Then we have a great opportunity for you!

In this exciting role, you will be the first point of contact for our customers, ensuring their queries are answered promptly and completely. Your responsibilities will include answering questions from customers, assisting and advising our Swedish and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism.

What you will be doing:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitor, respond to and resolve customer queries on Social media
  • Monitor and respond to customer reviews across various platforms
  • Call customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Swedish and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Wolverhampton, Bilston - Seasonal Temporary Warehouse Operatives

Warehouse Operative - Wolverhampton

Are you a passionate, pro-active and hardworking individual who is flexible to work shift patterns and keen to build an exciting career? Wiggle are a dynamic, fast paced company who, following an exciting period of growth, are expanding our warehousing operation in Bilston.

This will be for the seasonal period, starting from mid October on a temporary/fixed term contract until mid January.

Job Purpose

Reporting to your line manager, you will be responsible for taking part in all warehouse activities and functions. These area's include processing, goods in, returns and stock control.

Dimensions

- Receiving of supplier deliveries in a high volume warehouse environment

- Fllow company procedure on the correct way to receipt stock into the warehouse locations

- Work to standard operating procedures in line with company policy

- Ensure stock received is checked for quality and quantity

- Ensure stock received is booked in promptly and correctly

- The ability to pick and pack customer orders to customers around the world

- Aim to hit pre agreed targets set daily by your Team Leader or Line Manager

- Put improvement suggestions forward where appropriate

- To action any other elements to fulfill the operational needs of the business, along with any other reasonable duties allocated by your Team Leader/Line Manager

- To take part in any training which will gain valuable experience of the operation

- Always abide to the company rules within the Health & Safety policy

- Ensure the economic and efficient use of Red Prairie RDT

- Ensure all stock is handled correctly and that procedures are being adhered to

- Assist with and understanding the part you play in highlighting any Health & Safety concerns & report to your Team Leader/Line Manager for resolution

- Understand & demonstrate that you can perform realistically to achieve Budget Company set targets

- Being able to perform in a performance monitored environment where constructive feedback is given from your line manager.

- Be expected to receive performance reviews whilst on probationary period and Bi annually.

Ensure the 'Clean as you go' policy is adhered to at all times

Context

The Warehouse Operative has the responsibility of ensuring activities/functions where they work are maintained to an acceptable standard & quality of output on a daily basis whilst operating in a performance monitored environment.

Accountabilities

- Performing to an agreed standard set by the company, this involves effective use of budgeted Units per hour and cost per unit parameters being used

- Identify any further training needs being required to achieve the required output standard

- Being prepared for a bi annual performance and new starter probationary review on a 1-1 level with your Line Manager

- Working with management to implement and support the company's policies and goals

- Maintaining H&S standards within department and warehouse

KPI's

- Daily performance targets set which include UPH

- Attendance levels

- Performance & Accuracy

- Stock control & quality standards maintained

- Full health & safety compliance

- Red Prairie RDT user

Knowledge, skills & experience

- Warehous experience advantageous

- Being receptive to managerial feedback

- Learn to have good communication skills

- Good level of numeracy

- Attention to detail

- Ability to remain calm under pressure

- Basic IT skills to be used in the warehouse environment

Competencies

- Have suitable levels of numeracy & literacy

- Have a desire for continuous improvement taking Wiggle to the next level

- A competent level of English language spoken

- A willingness and passion to join a fast paced growing organisation & ideally some engagement with the Wiggle brand

- Enthusiasm & drive to commit to a task within a performance managed environment

Does this sound like the perfect role ? Fantastic! Please send your CV and a covering letter stating why you are interested in the role and the shift pattern you would like to work and we will be in touch for an inital chat. Send your CV to citadeljobs@wiggle.com

Portsmouth:Customer Service Product Expert Nights

Customer Service Product Expert (Nights)

Our Mission at Wiggle is to inspire everybody, everywhere and every day to experience the joy of Sport!

We have a full-time opportunity as a Customer Service Product Expert working on a night shift basis for 40 hours per week between 22:00-06:00 Tuesday to Saturday or Sunday to Thursday.

You will be reporting to one of our Customer Service Team Leaders using your knowledge of bikes and parts to help, assist and advise customers wih technical questions via Live Chat and Email with the highest degree of courtesy and professionalism.

What you will be doing?

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on he whole Wiggle product range, with the objective of ensuring customer satisfaction
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering aternative solutions where appropriate with the objective of ensuring customer satisfaction
  • Monitoring, responding and resolving customer queries on Social Media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer Service related task

 

Knowledge, Skills and Experience:

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both wirtten and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Ability to demonstrate strong communication skills and liaise with all membrs of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel will be required

 

Sound like the perfect role for you? Fantastic! Send your cv to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

 

 

Portsmouth:Technical Digital Developer

Technical Digital Developer

Our Demand Conversion Team drive profitable relationships between WiggleCRC and our customers. We are now hiring a creative Technical Digital Developer to join our team to help us ensure our customers experience positive digital marketing programs.

In this exciting role you will collaborate across teams, using your skills in HTML. css. JavaScript and SQL to develop first class digital marketing solutions.

What you will be doing:

  • The Technical Digital Developer will execute and manage Wiggle's suite of customer marketing activity through all our digital platforms.
  • From concept to delivery, you will use your technical skill and knowledge of data to develop first class customer led solutions.
  • Connecting and utilising data for customer facing content, you will collaborate with teams across the business to deliver changes and improvements to our content customer led campaigns, as well as new projects
  • The post-holder will be exposed to a range of marketing activity in a fast-paced eCommerce environment.
  • Using techncial skills in HTML, CSS, JavaScript and SQL to develop and support customer marketing activity
  • Develop advanced enhancements for our customer programs to drive customer engagement and agreed business targets
  • Work across multiple teams, ensuring projects are delivered on time and on budget
  • Collaborate with both Wiggle and internal staff and Wiggles's selected external development teams to reach desired end goals
  • Technical solution development of new Digital Campaigns across our chosen marketing channels, primarily Salesforce Marketing Cloud
  • Automating customer programmes and processes, track customer behaviour and implement necessary changes to these programs
  • Work as part of a team to manage the techncial process of automating customer campaigns. Including content development and delivery, ensuring consistemcy with existing work and in line with Wiggle's band principles
  • Build on our day to day supplier relationship wth our Marketing Cloud solution partically focussing on techncial resolutions
  • Act in partnership wth multiple teams and channels to develop the customer base, and improve customer engagement
  • Provide a Marketing Service to the business, working collaboratively with the various marketing and IT functions of the business to improve everything we do

Knowledge, Skills & Experience

  • Advanced understanding of technical code and fundamentals of code structure
  • Development skills in SQL, Javascript, HTML, CSS
  • Knowledge of advanced digital customer systems (personalisation or segmentation systems or code), that create conditions that govern the presentation of content to customers
  • Hardworking approach to all tasks, committed to developing the best solution and providing the best customer experience
  • A keen interest in coding technical solutions and developing what we have today
  • A creative approach - committed to innovation and a flair for problem solving
  • A keen interest in eCommerce and Digital Marketing
  • A Pro-active personality with a can-do attitude
  • Sound organisation and planning skills with an eye for detail
  • You will be adaptable, with the ability to manage multiple work plans and to prioritise work within an agreed timeframe
  • Ability to work in a close team in a dynamic working enviornment
  • An open attitude to working in a collaborative environment and sharing knowledge
  • Learn and support the business thrive during fast periods of growth and change
  • Educated to degree level or equivalent
  • Ability to explain techncial solutions to non-technical bsuiness users
  • Excellent communication skills
  • A passion for Wiggle's mission to inspire everybody, everywhere, everyday to experience the joy of sport

Desirable:

  • Experience in leading customer marketing and/or customer systems experience (Oracle, Salesforce, Adobe, Silverapp or similar level)
  • Development skills in Salesforce AMP language
  • Practical first-handed experience of digital customer systems in a business
  • A keen appreciation for the delivery of a service to other functions of the business
  • Experience with marketing technology and understanding of best practices

 

Sound like the perfect role for you?Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

 

 

 

Belfast:Group Affiliate Organic Content Executive

Group Affiliate Organic Content Executive

Our Mission at Wiggle is to inspire everybody, everywhere and every day to experience the joy of sport!

We have a full time opportunity as a Group Affiliate Organic Content Executive to work within our Marketing Department. Reporting to the Group Sales Promotion Lead your role will be to ovesee the delivery of affiliate marketing campaigns across all brands and territories in the group and to establish and maintain group best practice, performance and reporting. You will also identify and roll out new affiliate opportunities as well as work alongside the group sales promotion team to establish and maintain consistency of approach to affiliate marketing and messaging whilst working with the wider sales promotion team to deliver affiliate campaigns for each brand and country.

What you will be doing:

  • Responisble for affiliate channel budget and performance
  • Work with affiliate providers to ensure best positioning for all brands in group, making sure that team has access to most advanced options available to increase sales through channel
  • In co-ordination with digital projects manager, ensuring delivery of brand and commercial campaigns through affiliate channel
  • Working with digital projects manager /design teams / agencies to deliver consistent creative to online marketing team for use in affiliate channels in all territories
  • Working with insights team / online marketing managers to analyse campaign performance and feed back to brand, category and design stakeholders
  • Work with group display manager to negotiate and deliver tenancy agreements under most advantageous payment terms
  • Work with commercial teams to identify specific offers and prices to communicate to affiliates, driving sales
  • Identify and trial new growth channels within affiliate portfolio

Knowledge, Skills and Experience: 

  • 2+ years affiliate marketing experience, preferably some in multi-site enterprise role
  • Experience of creating, co-ordinating and delivering affiliate marketing campaigns
  • Experience of co-ordinating others (direct reports or otherwise) in delivering local versions of same marketing campaigns
  • Experience of negotiating tenancy and digital advertising placements
  • Able to communicate with social, design, data and buying team stakeholders
  • Good Google analytics skills
  • Good analytical skills
  • Good writing ability 
  • Ability to understand and communicate with commercial teams
  • Able to explain and educate about complex campaign performance metrics and their importance to a non-technical audience

 

Sound like a perfect role for you? Fantastic! Send your CV along with a note highlighting what salary you are lookng for to jobs@wiggle.co.uk 

Portsmouth:Customer Service Supervisor

Customer Service Supervisor

 

Customer Service Supervisor

Wiggle are looking to hire a Customer Services Supervisor to join our fast paced, growing Customer Services Department.

In this exciting role, you will use your passion for the customer experience to lead and develop our team of Customer Service Advisors.  You will support the Team Leader  in helping the advisors to ensure our customers receive a first class service through pre-sale, during-sale, and after-sale queries relating to all products, brands and services across Wiggle.

Working as part of our Customer Services team, you will drive a high-performance culture within the team, ensuring that everybody achieves their full potential. You will also cover all tasks belonging to a team leader should they not be in the office and support a multi-disciplinary and multi-lingual team across shift patterns, including weekends and Bank Holidays, to maintain service KPIs for global customers.

What you will be doing:

  • Managing & understanding current email SLA and being able to put resource in areas that need it most.
  • Sending morning target emails to the team with a schedule for the day ahead and results from the previous day.
  • Providing passwords, authorizing discounts and creating vouchers for team members via the Team Leader inbox
  • Dealing with escalations.
  • Managing the call-back log, ensuring all calls are distributed within the team.
  • Managing absentee inboxes by assigning amongst the team on a daily basis
  • Follow up and investigate customer complaint cases and resolve these ina timely manner

Knowledge, Skills and Experience:

  • The ideal applicant must have experience of working in Customer Service in a Contact Centre environment
  • Previous experience of managing a team in a busy and challenging environment
  • Strong written and spoken communication skills
  • The ability to deal professionally with Wiggle staff at all levels
  • Highly organised and personally productive
  • Positive attitude
  • Organisation
  • Problem solving
  • Self-motivation
  • Approachable
  • Computer literate

Sound like a perfect role for you? Fantastic! Send your CV along with what salary you are looking for to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Travel Coordinator

Travel Coordinator

 

Our Mission at Wiggle is to inspire everybody, everywhere and every day to experience the joy of sport!

An exciting new position has arisen for a Travel Coordinator based in the WiggleCRC Head Office. WiggleCRC is a fast paced and dynamic business. In this role you will have the freedom to make the job your own and the opportunity to continually develop.  

Roles and Responsibilities:

·  Responsible for all travel arrangements: scheduling and managing domestic and international flights, hotel accommodation, car hires for all WiggleCRC employees.

·  Building strong relationships with corporate travel agencies and ensuring the best price

·   Order stationary, keeping costs low whilst maintaining quality

·   Assist the CEO’s Personal Assistant as and when required

·   Raise Purchase orders when necessary

 Knowledge, Skills and Experience: 

·    Previous experience coordinating travel

·    Proficient in Microsoft Office

·    Experience with Oracle (not essential)

·    Excellent verbal and written communication skills, ability to communicate on all levels of the business

·    Excellent time management skills

·    Ability to manage shifting priorities

·    Administration and heavy work load experience, ability to work in fast-paced environment Ability to attend other sites for which travel may be required

 Key Competencies:

 The successful candidate must be ….

·  Well-organised

·  Friendly and polite

·   Efficient

·   Flexible

·   Self-motivated

·    A strong communicator

·    Able to prioritise

·    Work well under pressure

·    Have good attention to detail

Sound like a perfect role for you? Fantastic! Send your CV along with what salary you are looking for to jobs@wiggle.co.uk

We are for the #Good Stuff!

Clothing Graphic Designer

Clothing Graphic Designer 

The House brand team is undergoing expansion and now requires a graphic designer to help support this growth. Based in the Portsmouth office the Graphic Designer will work within the design team and alongside other departments and is responsible for taking products from design stages through to delivery.

The Clothing Graphic Designer will work within the design team and alongside the Development team, to design, develop and manufacture graphics for a range of products in line with range strategy and profit requirements of Wiggle. To ensure originality and effectiveness of all products through design.

Roles and Responsibilities:

  •  Build innovative and good quality products for our target customer, ensuring maximised profit margins.
  •  Manage supplier performance against agreed projects and agreed KPI’s
  •  Understand costs with suppliers on an ongoing basis, for all techniques and value engineering as development progresses.
  •  Liaise with all aspects of the team over pattern, design translation, specific product details, as well as maintain aesthetics and commercial viability.
  •  Manage individual projects with supporting documentation, sampling & testing to a critical path for timely launch.
  •  Follow Critical Paths, from Inception to Factory Gate, ensuring all parties are updated with any divergence.
  •  Ensure all relevant samples are available in good time for sign off meetings and Go/No-Go decisions
  •  Advise on-site content team on detailing and specification for ranges.
  •  Selecting and approving trims
  •  Support the factory on technical aspects by ensuring that all sample garments are properly progressed and are fit for purpose
  •  Liaise with Suppliers regarding minimum quantities, lead-times and trim availability
  •  Communicate with factories to ensure that production garments are fit for purpose
  •  Add value to products with packaging details, technical improvements, detailing, style or innovation.
  •  Review customer feedback across site to incorporate in future products.
  •  Review faulty/returned products to reduce any design/production related faults.
  •  Have a keen awareness of relevant sports brands

 Knowledge, Skills and Experience: 

  •  Experience in a clothing graphics role, with a proven background of taking commercially strong products to market. Previous experience working with a sportswear brand would be an  advantage
  •  Knowledge of sports prints and techniques
  •  Knowledge and understanding of production and design, including fabrics, garment construction
  •  Proven experience of using Adobe Illustrator and Microsoft office
  •  A keen awareness of relevant sports brands
  •  Degree in a relevant field
  •  Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers
  •  Experience of working/communicating with Far Eastern cultures
  •  Ability to travel
  •  Strong attention to detail with a strive for excellence in delivery 
  •  Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  •  Ability to be flexible
  •  Creative flair
  •  Interest in either Cycling, Running or Swimming is desirable
  •  Experience/knowledge of Far East business culture is an advantage
  •  Ability to speak Italian or Chinese as an additional language to English is an advantage
  •  A love of sports!

 Key Competencies:

  • Graphic Design
  • Trim market knowledge
  • Creative design capability
  • Commercially numerate
  • IT skills in relevant software packages
  • Presentation writing and delivery skills

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Good Stuff!

 

Central Merchandising Analyst

Central Merchandising Analyst

The Central Merchandising Analyst will support the Central Merchandising Manager in delivering a robust forecast, working closely with all the other B&M teams. To produce high quality information that supports short and long-term forecasting, standardise ways of working and improve processes across the WiggleCRC Merchandising teams.

Roles and Responsibilities:

  • Supporting the WiggleCRC Merchandising teams to produce a robust forecast by analysing trends and challenging assumptions
  • Delivering a Forecast suitable for the Operation and Finance Teams to plan with, as well as helping set Department Sales and Stock Targets
  • Delivering standardised reports across the WiggleCRC business to ensure improved ways of working are capitalised on by all the B&M teams
  • Maintaining the integrity of SO99+ by managing system parameters and data feeds (such as New Product information and Promotion Planning activities as provided by the Merchandisers)
  • Communicating Forecast updates to the Operations and Finance teams in a timely manner, ensuring that it is suitable for their needs
  • Producing high quality Forecast Accuracy analysis and relevant financial analysis
  • Undertaking markdown and promotion costings, calculating the impact on stock, sales and margin
  • Analysing the past performance of promotions to enhance the modelling of future ones in SO99+
  • Ensuring SO99+ contains all the business planning inputs such as new product information and promotions for relevant products
  • Supporting the Merchandising Teams in conducting demand management activities basis through exception alerts in SO99+
  • Collaborating with the Replenishment Teams to conduct root cause analysis on Availability, Overstocks and Understocks driven by Forecast Variability and Performance
  • Carrying out ad-hoc analytics exercises for business planning

 Knowledge, Skills and Experience:

  • Advanced skills in MS Excel including the use of Macros
  • Knowledge of SQL desirable
  • MS Outlook
  • MS Word
  • Understands and can explain the principles of root cause analysis
  • Working knowledge of basic forecasting principles and methodologies. Understands and can explain level, trend and seasonality
  • Understands and can explain following terms: lead time, safety stock and OTIF
  • Working knowledge of mainstream ERP or SCM Systems such as SAP (desired) 

 Key Competencies:

  • Analytical Individual with the ability to recognise areas for process improvement
  • Independently solves problems and develops new ways of working.
  • Able to work independently, balance multiple tasks and prioritize competing demands accordingly in a fast-changing environment
  • Excellent communication skills with the ability to liaise at all levels across the business

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Good Stuff!

 

Portsmouth: Merchandising Manager (9 Month Fixed Term Contract)

 Merchandising Manager (9 Month Fixed Term Contract)

 

The Buying & Merchandising Team are currently looking for a Merchandising Manager to join Wiggle on a fixed term contract basis for 9 months.

The Merchandising Managers role will be to support, coach and train the merchandising team and to develop their skills and capabilities with regard to range and stock management, ensuring the overall commercial strategy for each relevant market is delivered on plan. You will also play a key role in supplier negotiations and relationship management building the commercial advantage of the business and maximising customer engagement.

Roles and Responsibilities:

·           To coach and develop the merchandisers and trading assistants to enhance range development and management to the advantage of the customer. To capture these developments within the          

            review process.

·           To review trade on a regular basis and write reports to present at appropriate level – weekly, monthly etc

·           To play a core role in the creation of category budgets and forecasts against which category performance is formed and managed

·           Manage stock to ensure flow, availability and sell through is managed in accordance with the category plan, driving sales, managing stock investment over time.

·           To oversee price management processes to ensure customer value for money, balanced in relation to supplier and brand sensitivities

·           To oversee the category strategic development over time, managing the review process and driving range reviews in line with the critical path for that category, in partnership with the Buying

             Manager

 

    Knowledge, Skills and Experience:

·         Experience at a suitable level to role, in a comparable company and similar merchandising role.

·         Likely educated to degree level.

·         Managerial experience, including performance management

·         High level commercial numeracy

·         IT skills in key software packages

·         Analytical skills

·         Experienced negotiation skills

·         Presentation writing and presenting skills

·         Report writing skills

·         Sports business experience

·         Sports participation

 

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Good Stuff!

 

 

Portsmouth: Logistics Analyst

Logistics Analyst

As a Logistics Analyst you will be working as an integral part of an industry leading ecommerce logistics team and will be responsible for supporting the team in maintaining the smooth flow and performance of the customer facing logistics functions across the Wiggle Ltd group. Working with Order Management, carrier allocation, manifesting and reverse logistics systems to ensure that the customer order lifecycle is as seamless as possible. Alongside this, any preparation and support required to roll-out change as a result of the many logistics initiatives to be completed across 2017 and beyond.

What you will do:

  • Support both the Logistics and wider Ops Management teams with specification and design of all reporting requirements
  • Ensure the smooth completion of the group carriage spend requisition process, from invoice checking to analyzing monthly spend

  • Show infinite enthusiasm for continuously improving how the business operates and what can be done analytically for the benefit of our business and customer activities
  • Input into the analysis, definition and mapping of business processes to recommend improvements that can be made at a strategic and work floor level with the ultimate aim to “Get the ‘best service’ at the ‘best value’ for Wiggle”
  • Work cross functionally across the business to deliver change management where required

 

Knowledge, Skills and Experience:

  • Strong attention to detail with a strive for excellence in delivery

  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking

  • Demonstrate a solution focused approach to analysing challenges and issues as they arise – think “Out the Box” if a tangible benefit can be gained

  • Analytical Individual
  • Process driven and able to hit deadlines without fail

  • Good working knowledge of MS Office, specifically excel

  • Previous experience from a data entry or clerical role, with preference towards undertaking further analysis activities

  • Independently solves problems and develops new ways of working.
  • Able to work independently, balance multiple tasks and prioritize competing demands accordingly in a fast-changing environment.
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

 

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Bilston, Wolverhampton - Fulfilment Shift Manager

Fulfilment Shift Manager

Job Purpose:

Reporting to the Site General Manager, you will be responsible for all site operations during core hours. You will be accountable for the management, resourcing and control of key operational areas including replenishment, picking and packing of customer orders and despatch. You will be responsible for managing teams effectively be it permanent or temporary to meet the operational needs of the site.

Dimensions:

  • Weekly forecasting & the creation of capability plans. (S&OP)
  • Ambassadors in compliance to HS&E and site/business culture
  • Stakeholder in all relevant business and continuous improvement initiatives
  • Attend and input into daily walk & talk operational meetings
  • Setting and maintaining standards throughout the warehouse including 5S auditing
  • Performance Managing individuals and team performance to ensure that departmental targets are at a minimum met
  • Ensure all internal and external service levels are maintained including daily fulfilment
  • Effective management of operational teams including Team Leaders, Co-ords, permanent & temporary operational staff
  • Working as part of the site leadership team to manage all key performance indicators on a weekly/monthly basis
  • Responsible for controlling department costs & wage spend to protect budgeted CPU targets

Context:

The Shift Manager has the accountability of ensuring all operations are carried out in accordance with the business processes and procedures, from receipt of inbound goods, through to final despatch to the customer in an accurate & timely manner

Accountabilities:

  • Reviewing team performance and ensuring any performance related issues are managed professionally and in accordance with the employee handbook
  • Identifying training needs and opportunities for enhancing staff development
  • Ensure all staff receive a bi-annual performance and development review and all new starters receive a probationary review at 13 weeks which is fully documented
  • Play a leading role and fully support all business change initiatives
  • Attend operational meetings to exchange information with other departments and adopt a positive 'ways of working' culture in sustaining a unified team approach
  • Working with Site management team to support other areas of the operation & being flexible with resource
  • Manage and oversee all MHE equipment and vehicles within the site to a safe and operational standard
  • Monitoring product standards and implementing quality-control initiatives throughout the operation
  • Working with all managers to implement the company's policies and goals
  • Maintain HS&E standards within the site including all Risk Assessment reviews and COSHH information
  • Plan and manage adequate staff resources in line with business activity and requirements
  • Produce analytical reports to highlight performance trends
  • Manage agency attendance and performance and ensure shortfalls/issues are documented and communicated
  • Daily/weekly reporting of budget set KPI performance vs targets
  • Support and be fully involved in key initiatives including change and culture projects

KPIs:

  • Manage all Operations KPI performance dashboard and ensure up to date with accurate information in a timely manner
  • Control all unit and cost performance metric against agreed budget targets
  • Review and manage agency performance and communicate appropriately
  • Working in conjunction with the appropriate resources ensure accurate wage, holiday & absence declarations
  • All areas of HS&E compliance are reported correctly in accordance with agreed standards
  • Team performance targets are met in all areas and mitigating reasons are known when the targets have not been met
  • Shortfalls in capacity are managed daily and every effort is made to hit agreed throughput levels
  • Stock is available for all to meet all internal and external SLAs (Priority/Next day) customer orders
  • Manage and report on investment requirements in delivering development and culture projects
  • Inventory controlled in line with capacity plans
  • Red Prairie management and reporting

Knowledge, Skills and Experience:

  • Warehousing, logistics and people management experience is mandatory
  • Working in a fast paced environment and can effectively prioritise
  • Problem solving and capability of identifying root causes
  • Able to develop strategic plans to target underperforming areas
  • High level communication skills. Ability to communicate at different levels with differing audiences
  • Strong levels of attention to detail and planning
  • Can think strategically and support broader business objectives
  • Good knowledge of HS&E methods and monitoring
  • Analytical and a creative thinker in driving innovative and productive change
  • Commercial acumen especially in delivering exceptional customer service to customers
  • Strong people person with effective communication and development skills
  • Strong systems knowledge especially in desktop systems and WMS

Competencies:

  • Self-motivated and ambitious leader with a passion to deliver operational excellence and cost performance
  • Ability to deliver leadership skills and develop your team
  • Able to manage multi skilled teams and understand the flexibility required to achieve excellence in conjunction with your fellow managers
  • Demonstrate experience of working in a fast-paced environment and the agility to change to meet the requirements of our customers
  • World Class ethos with a passion to be the best
  • Confident decision maker with the ability to implement action plans effectively
  • Strong communication skills at all levels including Senior Managers and Directors
  • Ability to be flexible with work duties and hours to meet the needs of the site and business, including weekend and shift work