Travailler chez Wiggle

Vous souhaitez rejoindre l'équipe Wiggle ?

Vous souhaitez rejoindre l'équipe Wiggle ?

Nous recherchons en permanence des personnes talentueuses qui sont passionnées par leur travail. Nous proposons certaines des meilleures offres de carrière dans le monde du sport, de l'e-commerce et du développement IT. Nous encourageons le travail dans un environnement décontracté qui favorise l'innovation et le développement personnel.

Nous adorons le sport. Nous avons un objectif mondial et nous nous développons rapidement dans le but de devenir le vendeur en ligne pour le sport le plus important au monde. Si cet objectif vous intéresse, alors jetez un œil à nos offres d'emploi !

Notre histoire

Notre histoire

Wiggle a débuté sous le nom de Butlers Cycles, un petit magasin de vélo indépendant à Portsmouth, Royaume-Uni, en 1920. En 1999, Butlers Cycles s'est connecté à InterneT avec le lancement de wiggle.co.uk.

Avec comme principal objectif un service client de qualité, Wiggle s'est rapidement développé dans d’autres pays que le Royaume-Uni. Nous sommes maintenant devenus une entreprise leader sur le marché en ligne des équipements pour le cyclisme, le running et la natation dans plus de 70 pays, dans 10 langues et 14 monnaies.

Notre hangar occupe une surface de près de 7 900 m² avec plus de 2 millions d'articles en stock !

Travail et sport chez Wiggle

Travail et sport chez Wiggle

Chez Wiggle, nous comprenons l'importance de garder un style de vie sain et équilibré. Nous travaillons dur mais dans un environnement décontracté qui encourage nos employés à faire du sport.

Nous nous entraînons régulièrement ensemble, avec nos groupes de running et de cyclisme pendant les pauses déjeuner ou après le travail. Nous participons également à des événements ensemble comme des courses cyclo-sportives et des compétitions de running.

Si vous êtes passionné(e) par votre travail, mais que vous prenez le temps de faire du sport, Wiggle vous attend !

Candidature

Candidature

Nous aimerions beaucoup vous connaître et savoir ce qui vous donne envier de travailler chez Wiggle !

Nous aimerions pouvoir répondre individuellement à chaque e-mail que nous recevons, mais compte tenu du volume que nous recevons, ce n'est malheureusement pas possible. Si vous n'avez pas eu de réponse de notre part dans les 14 jours suivant l'envoi de votre CV, veuillez comprendre que votre candidature n'a pas été retenue.

Nous vous remercions pour l'intérêt que vous portez à Wiggle.

Portsmouth: Technical Customer Services Advisor (Various Opportunities)

Technical Customer Services Advisor (Various Opportunities)

Our Mission at Wiggle is to inspire everybody, everywhere and every day to experience the joy of sport!

We have are hiring full time, part time and temporary Technical Customer Services Advisors.  You will reporting to one of the Customer Service Team Leaders using your knowledge of bikes and parts to help, assist and advise customers with technical questions via Live Chat and Email with the highest degree of courtesy and professionalism.

Roles and Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

 Knowledge, Skills and Experience: 

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Good Stuff!

Portsmouth: Replenisher

Replenisher

 Are you an analytical problem solver with an excellent attention to detail? Do you have the ability to manage and co-ordinate and confidently make decisions? Then this is a fantastic opportunity for you!

The role of Replenisher involves working closely with Buying & Merchandising team in order to deliver department sales and stock targets by optimising inventory and service levels. The Replenisher will also support Head of Stock Optimisation in achieving team and company’s objectives.

A successful candidate will work well under pressure, have the ability to manage and co-ordinate changing priorities, be flexible and able to multi-task.

Sounds like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.com we are for the #goodstuff

Roles and Responsibilities:

  • Ensure cleanliness of SO99+ Supplier and SKU data
  • Maintain replenishment parameters in SO99+
  • Review & Approve SO99+ order proposals
  • Create POs (both SO99+ and any manual POs) with accurate PO Line Costs
  • Schedule new Range/Season deliveries in line with Critical Path
  • PO Management
  • Work closely with B&M and EU sourcing team to ensure that stock & availability is optimised
  • Extract proposals from SO99+ to use in calculation of Supplier Forward orders / EU Planning orders
  • Review & action Business reports
  • Monitor & manage Supplier Performance
    • Resolve all Supplier delivery issues (overages, shortages, missing items, extra items)
    • Regular meetings to share forecasts, identify opportunities to improve ways of working and to optimise the Supply Chain
    • Monitor Supplier OTIF rates, and manage with Buyer/Merch
    • Manage Supplier compliance (delivery presentation, use of Supplier Portal, SKU tolerance etc)
  • Input into weekly Trade reports (Stock, Availability, Intake, OTIF)

Personal Specification:

  • Attention to detail
  • Analytical
  • Good problem solving skills
  • Ability to demonstrate strong communication skills and liaise with & engage all levels of seniority.
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi tasking
  • Confident decision maker with the ability to nail actions and get stuff done

Portsmouth: Pricing Manager

Pricing Manager

This role is essential to the growth of our business, at a time when we are expanding quickly and as we evolve, we need to bring in experienced talent to make sure that we maintain our position in the marketplace.  As part of the Marketing Department, you will work closely with teams across Commercial, Marketing, International and Finance to evolve our pricing strategy within Wiggle’s overall customer proposition.

Accountabilities:

  • Understand the marketplace
  • Review, record and update the business on competitor pricing and promotional activity
  • Monitor the impact of commercial tactics employed and recommend adjustments
  • Continuously improve team processes to remain competitive on price, mitigate risks, and maintain resource efficiencies
  • Support the business in the transition to a new pricing system
  • Coach and develop a strong team of analysts

Knowledge, Skills and Experience:

  • Minimum 2:1 degree
  • Highly analytical with strong data manipulation skills and advance Excel knowledge
  • Ability to break down complex problems, often involving large amounts of data
  • Commercial awareness to support prioritisation and communication at a senior level
  • Familiarity with and interest in internet shopping and tri-sports clothing and equipment

Competencies:

  • Confident decision maker with the ability to nail actions and get stuff done
  • Strong collaboration skills able to build trust and confidence across functions
  • Ability to solicit guidance and input from senior business leaders

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the Good Stuff!

Portsmouth: Reporting Analyst

Reporting Analyst

We have an exciting opportunity for an experienced Reporting Analyst to join our growing Wiggle team!  We have embarked on a significant systems investment over the past year, upgrading to the latest Oracle technology throughout our back and middle office processes, and need a talented Analyst to drive this forward.

As Reporting Analyst, you will work alongside the BI Manager to support the development and adoption of Oracle BI technologies as the single version of the truth throughout Wiggle.  You will have experience of developing reporting and analysis solutions with a BI tool, preferably Oracle. 

What you will do as our Reporting Analyst:

  • Support the BI Manager in making new data available for the business to analyse.
  • Support the business super-users in the development of approved reports and visualisations.
  • Support the BI Manager in the setup of a formal BI governance process, ensuring consistency across reporting.
  • Work with and challenge the business on the purpose of reporting requests, ensuring publish reports deliver clear actionable insight.
  • Assist the data governance team with reporting and presentation of data quality statistics.
  • Help to maintain and develop the business wide KPI hierarchy.
  • Support with the design of key trading reports, like the weekly trading pack and daily sales.
  • Manage and maintain BI publisher reports used for operational reporting in B&M and Finance functions.
  • Support in OBIA (finance BI tool) report writing and publishing.
  • Support the BI manager in the development of a BI competency centre within Wiggle.
  • Act as a reporting subject matter expert for new systems implementations (Oracle HCM and Oracle RightNow).

What you will need:

  • Strong analytical skills
  • Report writing skills
  • Commercially numerate
  • IT skills in key Microsoft packages

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Brand Manager (Services)

Brand Manager (Services)

We have an exciting opportunity for a commercially savvy individual to join our Marketing Department!  Your focus will be to develop and manage our ambitious marketing plans for our customer facing services and propositions.  You will see multi-channel campaigns through to implementation to drive sales across Insurance, Legal, Cycle to Work, App and any new propositions launched.

Roles and Responsibilities:

  • Marketing plan development for both Wiggle & where relevant Chain Reaction Cycles services
  • Implementation & activation of the marketing plans utilizing mainly owned and earnt channels with limited budget for paid channels
  • Creation of relevant content with a focus on copy-writing for web, blogs, guides, social media advertising & emails
  • Monitoring, reporting and evaluation of activities 
  • Agency & external resource management
  • Budget management

Knowledge, Skills and Experience:

  • Significant experience in marketing role, preferably for ecommerce focussed businesses
  • Ability to translate business objectives into practical marketing plans
  • Demonstrable experience of utilising digital marketing to achieve business growth 
  • Demonstrable experience creating engaging and impactful content for use in digital marketing, especially social media and email
  • Strong copy-writing skills
  • Experience working on brands & businesses with limited budget, able to demonstrate creative solutions to maximise marketing potential of assets
  • Ability to leverage customer data and insights to drive brand and campaign decisions
  • Knowledge of and experience in Insurance desirable

 Key Competencies:

  • Customer centric with an empathetic consumer mindset
  • Strong attention to detail
  • Ability to manage and coordinate changing priorities
  • Ability to lead individuals and teams and ‘take others with you’
  • Capable of building and maintaining strong stakeholder relationships.
  • Ability to take a lead role and own project delivery
  • Demonstrate a strong commercial acumen
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Comfortable working in a fast-paced environment with a degree of ambiguity.
  • Willingness and ability to travel required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Brand Sponsorship & Partnership Manager

Brand Sponsorship & Partnership Manager

We are hiring an experienced PR and Marketing professional to join our Wiggle team as Brand Sponsorship & Partnership Manager.  If you are looking for a new challenge in a fast-paced retail environment, this could be the role for you!

In this key role, you will develop and manage marketing partnerships designed to strengthen our brand and deliver business growth.  You will focus on growing brand salience, awareness and customer sentiment designed to recruit new customers and retain existing customers.

Roles & Responsibilities:

  • Day to day management of the key partnership relationships
  • Marketing plan development
  • Implementation & activation of the marketing plans 
  • Creation of relevant content
  • Agency & external resource management
  • Budget management
  • Monitoring, reporting & evaluation of activities

 Knowledge, Skills and Experience:

  • Significant experience in sponsorship marketing utilising PR, social media, digital & experiential marketing channels
  • Experience managing athletes/celebrities in sponsorship agreements
  • Digital marketing savvy with demonstrable success in the consumer environment
  • Knowledge and experience of utilising PR to drive awareness of sponsorship assets
  • Demonstrable experience creating engaging and impactful content for use in digital marketing
  • Experience working on brands with limited budget, able to demonstrate creative solutions to maximise marketing potential of assets
  • Ability to leverage customer data and insights to drive brand and campaign decisions
  • Experience in managing agency relationships to optimise budgets and campaign delivery
  • Ability to negotiate commercial arrangements
  • Knowledge of and experience in brand tracking and campaign evaluation with a focus on ROI (desirable)

 Key Competencies:

  • Customer centric with an empathetic consumer mindset
  • Strong attention to detail
  • Ability to manage and coordinate changing priorities
  • Ability to lead individuals and teams and ‘take others with you’
  • Ability to build and maintain strong stakeholder relationships
  • Ability to take a lead role and own project delivery
  • Strong commercial acumen
  • Strong communication skills and ability to liaise with all members of the business including Senior Managers and Directors
  • Comfortable working in a fast paced environment with a degree of ambiguity
  • Willingness and ability to travel required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Marketing Assistant

Marketing Assistant

We are hiring a Marketing Assistant, based at our Head Office in Portsmouth! This is an exciting opportunity for an individual who is looking to build a career in Marketing, in a fast-paced retail environment!

As Marketing Assistant, your focus will be to assist the Brand Marketing team to deliver our ambitious marketing activity plans.  You will work closely with our Brand Marketing Manager and will provide administration associated with planning and implementing campaigns. 

 Roles & Responsibilities:

  • Co-ordination of logistics & arrangements for product shoots
  • Admin support to provide samples to PR agency & other external agencies
  • Preparation of marketing reports
  • Co-ordination of marketing communication across the company
  • Co-ordination of team meetings

 Knowledge, Skills and Experience:

  • Experience working in a business environment
  • Personable, professional self-starter with collaborative team working approach
  • Self-motivated to meet customer & stakeholder needs
  • Strong attention to detail with a strive for excellence in delivery
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Comfortable working in a fast-paced environment with a degree of ambiguity
  • Enthusiasm for developing a career in Marketing
  • A love of sport is highly desirable

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: German Customer Services Advisor (Maternity Cover)

German Customer Services Advisor (12 month Maternity Cover)

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in German and English? Then we have a great opportunity for you!

The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers, assisting and advising our German and English customers via Live Chat and emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

 Roles & Responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back  service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast: Design Engineer

Design Engineer

At WiggleCRC, we are growing at a phenomenal rate as a result we are recruiting for a Design Engineer to join our team, the successful candidate will be responsible for sourcing, designing, modeling, testing and producing sports related products using Solidworks. You will also be responsible for conducting research and devising design proposals for multiple projects.

Our commercial offices are located in Mallusk, Northern Ireland

Key responsibilities:

  • Creation of working 3D models for each project using Solidworks CAD software and implementing drawing control for individual projects
  • Researching new developments and innovations both inside and outside of the cycle industry
  • Working within the R&D team to design and verify technical designs for the appropriate products
  • Work in partnership with manufacturers to co-develop products and verify or modify existing open mould products
  • Resolving manufacturing issues in the early stages of product design and development
  • To liaise as necessary with all the relevant internal company departments.

The ideal person:

To be considered for this position some of the key requirements include a third level qualification in Mechanical or Product Design Engineering or equivalent, advanced experience in the use of 3D CAD for product design preferably through the use of Solidworks software. The ideal candidate must have a proven knowledge of the manufacturing process and be able to produce accurate model drawings they must have a proven ability to met strict deadlines and work across a range or projects simultaneously.

Closing date for is Friday 10th February at 12 noon

Interested candidates should email jobs@chainreactioncycles.com to request an application pack

 

Portsmouth: Clothing Developer

Clothing Developer

We have an exciting opportunity for a creative Product Developer to join our Own Brand team!  Our WiggleCRC brand vision is to 'develop the best own brand portfolio from an online sports retailer.'  Our own Brands portfolio covers all aspects of Cycle and Tri sports including bikes, clothing, components and accessories, growing our unique and desirable propriety brands including Vitus, Nukeproof and DHB!  You will work closely with our Design and Buying teams to develop innovative products for our own brand ranges. 

What will I be doing?

  • Build innovative and good quality products for our target customer, ensuring maximised profit margins.
  • Manage supplier performance against agreed projects and agreed KPI’s
  • Negotiate costs with suppliers on an ongoing basis, for overall garments and value engineering as development progresses.
  • Liaise with all aspects of the team over pattern, design translation, specific product details, as well as maintain aesthetics and commercial viability.
  • Manage individual projects with supporting documentation, sampling & testing to a critical path for timely launch.
  • Follow Critical Paths, from Inception to Factory Gate, ensuring all parties are updated with any divergence.
  • Ensure all relevant samples are available in good time for sign off meetings and Go/No-Go decisions
  • Create and grade size charts for bulk production - Creating and maintaining initial spec for garments, grading garments, fitting proto samples, size sets, and approving PP samples.
  • Organise fit review meetings with design and sample measurements ensuring standardisation of size throughout the brand and specs maintained through the process.
  • Build and maintain blocks for all silhouettes across the brand.
  • Advise on-site content team on fit detailing and material specification for ranges.
  • Selecting and approving trims
  • Support the factory on technical aspects by ensuring that all sample garments are properly progressed and proven fit for customer's requirements.
  • Liaise with Suppliers regarding minimum quantities, lead-times, fabric and trim availability
  • Technically develop and engineer garments to maximise the manufacturing capabilities.
  • Communicate with factories to ensure that production garments are fit for purpose
  • Be responsible for colour continuity across each range, approving lab dips across supply base.
  • Add value to products with packaging details, technical improvements, detailing, style or innovation.
  • Support development of the supply base providing clear communication at all times.
  • Develop & maintain global testing manuals.
  • Review customer feedback across site to incorporate in future products.
  • Review faulty/returned products to reduce any design/production related faults.
  • Have a keen awareness of relevant sports brands

 Knowledge, Skills and Experience:

  • Experience in a technical product developer role, with a proven background of taking commercially strong products to market. Previous experience working with a sportswear brand would be an advantage
  • Knowledge of garment technology, industrial production procedures, pattern cutting and grade would be advantageous but not essential
  • Knowledge and understanding of production and design, including fabrics, patterns cutting, size specifications and garment construction
  • Proven experience of using Adobe Illustrator and Microsoft office
  • A keen awareness of relevant sports brands
  • Degree in a relevant field
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers
  • Strong negotiation skills
  • Experience of working/communicating with Far Eastern cultures
  • Ability to travel
  • Strong attention to detail with a strive for excellence in delivery 
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Ability to be flexible
  • Creative flair
  • Interest in either Cycling, Running or Swimming is desirable
  • Experience/knowledge of Far East business culture is an advantage
  • Ability to speak Italian or Chinese as an additional language to English is an advantage
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Country Marketing Manager (Spain & Italy)

Country Marketing Manager (Spain & Italy)

We are hiring a Country Marketing Manager to join us in our International Marketing team!  In this exciting role, you will help us support our business growth by shaping our global proposition and trading strategy.  You will have your own P&L and budget ownership for the Southern Europe region.  You will focus on Spain and Italy in this role, so you will be fluent in Spanish, Italian and English.

This is a fantastic opportunity for a consumer focussed individual who thrives in a collaborative and diverse environment!

What you will be doing:

  • Develop and maintain comprehensive territory trading plans on which to base weekly promotional activity
  • Manage the localisation of Wiggle and ChainReactionCycles’ global marketing campaigns within target countries
  • Monitor ongoing business performance (daily, weekly, monthly) and develop tactical responses utilising all available tools to optimise performance against KPIs
  • Maintain accurate view of expenditure against budget for each channel and territory
  • Review, record and update the business on competitor pricing and promotional activity
  • Provide input on local market developments, range expansion and forecasting sales volume
  • Work with Group functions (Buying and Merchandising, Marketing, Pricing, Operations, etc.) to tailor WiggleCRC’s proposition to local markets
  • Monitor customer feedback to identify and implement needed improvements to the onsite customer journey
  • Conduct market research to evaluate the group’s proposition vs. its peers and develop or refine plans to improve the customer experience and increase loyalty
  • Oversee Wiggle and ChainReactionCycles’ country websites to ensure they meet the highest standards of content and user experience
  • Build business cases to quantify and articulate the benefits of propositional improvements
  • Work with the Online Marketing Team to build effective campaigns across PPC, PLA, Social, Email, and Affiliates in agreed territories
  • Develop Wiggle, ChainReactionCycles, and own brand awareness with the help of third party partnerships for PR, Sponsorship, Events and ATL Marketing

 Knowledge, Skills and Experience:

  • Experience working in consumer-focused business
  • Experience of working in Spanish or Italian region
  • Experience in online retail is preferred
  • Degree in a relevant field
  • Ability to generate and share innovative insights from analysis, and translate these into simple, clear actionable plans
  • Excellent influencing skills
  • Commercial awareness to support prioritisation and communication at a senior level
  • Ability to speak fluent Spanish, Italian and English essential
  • Entrepreneurial spirit
  • Ability to manage a diverse agenda by prioritising efforts
  • Confident decision maker
  • Strong collaboration skills
  • Ability to solicit guidance and input from senior business leaders
  • Flexibility
  • A love of sports!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Translator

Translator & Proofreader (Japanese)

We have a vacancy within the translation team for a Translator & Proofreader (Japanese). As a Wiggle translator, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Japanese as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Demonstrate experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Strong communication skills
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Designer

Designer

We have an exciting opportunity for an experienced Designer to join our Own Brand team!  Our WiggleCRC brand vision is to 'develop the best own brand portfolio from an online sports retailer.'  Our own Brands portfolio covers all aspects of Cycle and Tri sports including bikes, clothing, components and accessories, growing our unique and desirable propriety brands including Vitus, Nukeproof and DHB!

As a WiggleCRC Designer, you will work with our Product Manager and Developers to design, develop and manufacture ranges of products in line with our range strategy. You will use your creative flair and love of sport to ensure originality and effectiveness of all products through design and development.

What will I be doing?

  • Design and develop great quality products for our target customer, ensuring maximised profit margins, in line with agreed strategy for each range.
  • Present all ranges for sign off, and then subsequently all key sample approval points.
  • Form strong working relationships with product managers, developers and factories
  • Work within cost parameters with suppliers on an ongoing basis, for overall garments and also value engineering as development progresses, working with Product Developers.
  • Manage individual projects with supporting documentation, to a critical path, ensuring all products and ranges are launched on time.
  • Work with developer and factories and partners to design products in all aspects from trim to fit to fabric.
  • Maintain full design records to protect Wiggle copyright and to ensure no conflicts with other designers and competitors.
  • Maintain knowledge in developing markets, technologies and design to ensure Wiggle Own Brands remain at the front of product developments
  • Review customer feedback and roll this into constant product review and improvement.

Knowledge, Skills and Experience:

  • Degree in a relevant field
  • Established experience with a sportswear brand or a similar role.
  • Knowledge of garment production
  • Technical garment creation skills
  • Strong creative design skills
  • Adobe Illustrator and Microsoft Office skills
  • Commercially numerate
  • Strong negotiation skills
  • Excellent presentation writing and delivery skills
  • Italian or Chinese as additional languages to English is desirable
  • A love of sport!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: IT Software Engineers (Various Opportunities)

IT Software Engineers (Various Opportunities)

We are hiring IT Software Engineers from Junior level to through to Lead to join our IT Solutions team in Portsmouth!

This is an exciting time to join Wiggle as a Developer and you will get involved with working on small to large projects across Wiggle.  You will work in close collaboration with all Wiggle business functions, developers at all levels are encouraged to use new and existing technology to provide these solutions.

This is a great opportunity to grow your IT development career with a leading online sports retailer!

What you will need:

  • A Computing related degree
  • An enthusiasm to grow with the role
  • A passion to make a difference within a fast paced organisation

 Juniors should have:

  • Commercial experience working with C#.Net

Mid-Level Engineers should have:

  • Commercial experience working with C#.Net, MVC.Net, MS/SQL

Lead Engineers should have:

  • Significant commercial experience working with C#.Net, MVC.Net, MS/SQL
  • As a Lead you will be responsible for a team of Engineers with varying experience and will be require to guide and mentor other team members

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Campaign Manager

Campaign Manager

We're looking for a Campaign Manager to join us in our Commercial Marketing Team!  

Our Commercial Marketing team make sure all marketing activity and decision-making is rooted in customer insight and positions us ahead of the competition!

In this exciting role you will drive sales worldwide on our websites by developing engaging and relevant trading campaigns and activating them across Wiggle’s channels. You will work closely with our Category and Product Marketing Managers, ensuring we are presenting our customers with the most engaging and relevant messages and offers at the right time.

What you will be doing:

  • Own the campaign planning process and working closely with team members to develop this
  • Flat planning the Wiggle website ensuring that we have the correct mix of customer and commercial messages at all times in keeping with the IMP
  • Manage the Wiggle Integrated Marketing Plan
  • Drive the email marketing plan
  • Work with the wider team to ensure that this fits with the Wiggle brand and tone of voice
  • Work with Design to create customer focused and engaging creative

Knowledge, Skills and Experience:

  • Degree in marketing or equivalent
  • Significant experience of working in a marketing role
  • Experience of planning and executing marketing campaigns
  • Strong presentation skills (written and verbal)
  • Strong influencing skills with evidence of managing key senior stakeholders effectively
  • Experience of working within cycling/triathlon/run/swim
  • Very commercially driven with revenue focus, budget and cost awareness
  • A highly analytical approach and the ability to propose and deliver effective campaigns based on evidence and insight
  • A creative eye and the ability to deliver innovative concepts
  • Capability to think and act globally
  • Ability to engage stakeholders at the highest level
  • Pro-active self starter and confident decision maker
  • Ability to re-prioritise to get the job done
  • Highly organised with the ability to manage constantly changing priorities
  • An enthusiastic and driven team player
  • A passion for cycling is an advantage!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast: Category Marketing Manager (Hard Goods)

Category Marketing Manager (Hard Goods)

We are hiring a commercially driven Category Marketing Manager to join us during a very exciting period of growth!  You'll join our Commercial Marketing team where we make sure all of our marketing activity and decision-making is rooted in customer insight to position us ahead of the competition!

In this exciting role, you will focus on Hard Goods and will be responsible for driving the best bike and components trading activity through our Wiggle and Chain Reaction Cycles retail brands. You will be working closely with our WiggleCRC teams to ensure that we have the best range, using insights to understand the customer and working with key stakeholders to ensure we drive both the best customer experience and category sales and profitability at all times.

What you will be doing:

  • Be the key marketing stakeholder in Buying & Merchandising seasonal range reviews by category, by ensuring that we have the right products to meet the customers needs, identifying opportunities and driving marketing plans, and working closely with team member to drive this
  • Be responsible for the Hard Goods contribution to the overall Integrated Marketing Plans
  • Work closely with Campaign Managers, key brands and other key stakeholders to ensure all trading opportunities are maximised
  • Build an understanding of the customer, and work with stakeholders to develop and activate opportunities as a result
  • Work with the User Experience (UX) team to optimise the customer journeys for Hard Goods

Knowledge, Skills and Experience:

  • Degree in Marketing or equivalent
  • Established experience of working in a marketing role
  • Experience of planning and executing marketing campaigns
  • Strong presentation skills
  • Strong influencing skills with evidence of managing key stakeholders effectively
  • Experience of working within the sports industry would be an advantage
  • Very commercially driven with revenue focus, budget and cost awareness
  • A highly analytical approach and the ability to propose and deliver effective campaigns based on evidence and insight
  • A creative eye and the ability to deliver innovative concepts
  • Capability to think and act globally
  • Ability to engage stakeholders at the highest level
  • Pro-active self starter and confident decision maker
  • Ability to re-prioritise to get the job done
  • Highly organised with the ability to manage constantly changing priorities
  • An enthusiastic and driven team player
  • A passion for cycling is an advantage!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: IT Database Administrator

IT Database Adminstrator

We are hiring a Database Administrator to join us in our IT Production Services Team!  

Our Production Services Team, ensures that IT can meet all SLAs for incidents, requests and up time for any services that are time dependant.  In this diverse role, you will be responsible for the day to day management of all database service across WiggleCRC. 

What you will be doing:

  • Day to day management of operational database environments.
  • Mentor and Share technical expertise with junior members of the team.
  • Manage and Liaise with developers and third party to ensure standards and architectural principles are applied as appropriate.
  • Work with the business to capture and analyse requirements, providing technical input in a clear well-communicated manner. Create suitable design documentation and / or data models for others (including 3rd party offshore suppliers) to work from.
  • Develop an excellent understanding of one or more systems, how these systems support the business, how these systems interact with other corporate (and 3rd party) applications, and their place in the overall IT architecture.
  • Analyse systems proactively to identify problems and trends and propose technical solutions and recommend changes to optimise system performance and usability.
  • Create documentation to support future maintenance of system and to support operational requirements.
  • Ensure agreed OLA’s are adhered to.
  • Manage incidents, service requests and minor change within Production Services Team.
  • Manage, track and trouble-shoot issues, change controls, bespoke project roll-outs and live fault escalations.
  • Maintain a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.
  • Provision of out of hours support.
  • Improve system & automating repetitive jobs.

Knowledge, Skills and Experience:

  • Significant experience in database development and support in Microsoft SQL Server (MSSQL) environments.
  • Experience and knowledge of supporting and maintaining an enterprise Database platform with a main focus on SQL Server 2005/2008/2012.
  • Experience and knowledge of supporting Wintel and Linux Operating systems required for database operations.
  • Experience and knowledge of database Integration Services
  • Experience and knowledge of using and configuring enterprise database monitoring solutions
  • Experience in troubleshooting and resolving MSSQL integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
  • Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
  • Ability to detect and troubleshoot database related CPU, memory, I/O, disk space and other resource contention.
  • Knowledge of database backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
  • Experience in implementing MSSQL operational automation.
  • Knowledge of how MSSQL indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
  • Knowledge of MSSQL management tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs)
  • SSRS – Backup Failures/Job Failures/ Instance Status/Service Status and Mirroring Synchronisation using remote T-SQL Queries via MS-DTC/RPC.
  • A passion for IT and how it can drive and facilitate business
  • Active with technology and the web outside work Initiative and ability to work in high change environments
  • Ability to work to tight deadlines
  • Excellent written and verbal communication (to technical and business)
  • Strong team and collaboration skills
  • Good planning and estimating
  • Able to work autonomously and learn quickly
  • Good problem solving skills
  • Experience working closely with teams of developers to design systems and resolve issues.

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Merchandiser

Merchandiser

We are hiring an experienced Merchandiser to join our team!  This is a key role during an exciting period of growth, and you will ensure that our products appear in the right place at the right time through analysis of the market and sales.  You will work closely with our Buyer’s to forecast trends to enable us to deliver the best products for our customers.  You will also own the overall Department P&L, and will be responsible for modelling price promotions and clearance activities, and keeping the range performing within the agreed parameters.

What you will be doing:

  • Develop and sign off the pre-season Department Budget
  • Design and sign off the Department Assortment Plan
  • Use historical analysis and market trends effectively to justify forward plans
  • Identify the required sourcing strategy for the Department
  • Manage the in-season reforecasting process
  • Manage the range within the agreed parameters (width of range, clearance at end of lifecycle etc)
  • Sign off Supplier Deals and Terms
  • Communicate key information to the wider business

Knowledge, Skills & Experience:

  • Experience in a Mechanising role
  • Experience of operating within a budgeted framework
  • Experience of creating a buying framework and operating within this
  • Excellent numerical skills
  • Ability to analyse and propose solutions
  • Sound IT skills, including MS Excel and Powerpoint.  Experience of Oracle Retail is an advantage
  • Ability to work to tight deadlines
  • Excellent organisation skills
  • Excellent negotiation skills

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast or Portsmouth: CRM Manager

CRM Manager

We are looking for a passionate and experienced CRM Manager to join our growing marketing team.You will work closely with our data and insights teams to bring to life a range of opportunities that exist within our database. Such opportunities include developing a range customer life cycle campaigns based on statistical modelling that aims to influence customer behaviour toward specific outcomes desired by the business. You will also work hand-in-hand with different channel owners to oversee the delivery and ongoing optimization of CRM campaigns.

Key responsibilities: (Please refer to the job description and personnel specification for full details)

  • Work closely with Insights, Technical Analytics, and Digital Analytics teams to understand customer behavior and subsequently use this knowledge to inform the group CRM strategy

  • Create and own the individual brand CRM roadmaps

  • Being obsessed with detail when using data to develop customer journeys to ensure opportunities are realised to their full potential and ROI projections are accurate

  • Own the ongoing review and optimisation of all automated email campaigns

  • Act as the key point of contact for CRM across departments ensuring stakeholders have a clear understanding of current / upcoming activity in the roadmaps along with performance of launched campaigns

  • Work with Business Analysts from IT when requiring significant development projects delivered

  • Some travel will be required between offices. Note our current offices are in Portsmouth, Mallusk and Belfast

The ideal person: To be considered for this position some of the key requirements include having a degree in marketing, communication, business or other related fields. You must have relevant CRM experience within the retail sector, working with large volumes of customer numbers, be experienced in using RFM models and customer segmentation to deliver successful marketing campaigns. We require someone with strong analytical skills with the ability to prioritise and meet deadlines in a fast paced environment. If you believe you meet these requirements please apply via the below.

Closing date for applications is Wednesday 31st May at 12 noon

Interested candidates should visit the dedicated careers section of the CRC website http://www.chainreactioncycles.com/customer-service/careers-with-crc to apply

or email jobs@chainreactioncycles.com with any queries.

Chain Reaction Cycles in an Equal Opportunities Employer

 

Portsmouth: Environments Manager

Environments Manager

We have an exciting opportunity for an IT ‘cloud’ expert to join us as an Environments Manager.  This is a brand new role, reporting in to the Head of IT Solutions, and you will be responsible the provision and support of non production WiggleCRC Azure based environments (Route-to-Live, Dev, QA & PIE).  You will also be responsible for a team of DevOps who control our application cloud environments, remaining the technical expert in this area.

What you will be doing:

  • Liaising with Release Manager to schedule change/releases across available environments
  • Accountability for the creation or provision of environments as requested by project management
  • Responsible for constant improvements of systems provision and allocation
  • Provides and reports on the cost of non production systems passing  required information to budget owners
  • Accountable for system data refreshes and dependencies based on requirements
  • Escalation point for system or integration issues
  • Publishes systems availability schedule
  • Define and maintain environment build process 

Knowledge, Skills and Experience:

  • Hands-on technical experience of cloud hosting environments, specifically Microsoft Azure
  • Proven experience of working within a similar Environment Analyst / Environment Lead position
  • Experience of interfacing with client hosted legacy environments
  • Experience with both hosted and on premise deployments - SaaS and Standalone
  • Strong stakeholder management skills
  • Strong communication skills
  • Excellent reporting skills
  • Excellent team working skills across multi-disciplined teams
  • Knowledge of code build and deployment platforms, ideally Teamcity & Octopus Deploy (desirable)
  • Knowledge of Oracle Retail suite and or Oracle Fusion (desirable but not essential)
  • Practitioner of best practice of Cloud (Azure) based platforms
  • A keen interest in the latest trends in Cloud PaaS technologies

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Good Stuff!

Portsmouth: Ecommerce Executive

Ecommerce Executive

We are looking for a commercially focused Ecommerce Executive to join our Marketing team!  Reporting in to our Ecommerce Manager, you will manage our customer-facing ecommerce platform to drive change.  As a strong analytical thinker, you will use optimisation tools such as Analytics, MVT and Customer feedback to ensure changes are aligned with site behaviour and improve the customer journey.

What you will be doing:

  • Use Google Analytics and other research tools, regularly analyse the performance of the on-site search tool across channels to identify popular keywords which require tuning to ensure that customers can find the products they are looking for. 
  • Manage an A/B test schedule to ensure that Wiggles Site Score algorithm for product placement on listing pages is running at its best possible performance. Analysing results through significance testing, concluding and presenting findings. Working closely with International Marketing managers to deliver merchandising best practice and generate revenue gains.
  • Use mobile App CMS systems to ensure the wider marketing function is able to peruse every opportunity. Work with the 3rd party agency to action any requests for system updates or UAT.
  • Work across the business to create a view of the customer experience on the web site to ensure that Ecommerce and UX are able to use this insight to ensure the wiggle offer is relevant to our core international audiences.
  • Manage and prioritise marketing IT small tickets using an Agile Kanban process. You will rate how these requests impact the business and mediate between the IT team and the business stakeholders.
  • Monitor and adjust Sales-Force recommendations to ensure product recommendations are directing customers to the most relevant product for them. Report back to the business on results and decisions made.

Knowledge, Skills and Experience:

  • Experience managing a commercial, customer-facing online environment
  • Experience with Google Analytics or similar tools
  • Experience in any aspects of user research
  • Working knowledge of Microsoft Office Suite
  • Experience working as part of an Agile development methodology
  • Strong analytical skills to analyse data, optimise performance and understand results
  • Excellent communication skills, and ability to liaise with all members of the business including Senior Managers and Directors
  • Demonstrate experience of working in a fast past office environment as part of a professional team

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Chinese Translator (Maternity Cover)

Translator & Proofreader (Chinese)

We have a vacancy within our International team for a Chinese Translator to cover a period of maternity leave, until January 2018.  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Chinese as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Italian Translator

Translator & Proofreader (Italian)

We have an exciting opportunity for an experienced Italian translator to join our team!  As a Wiggle Translator & Proofreader, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

What you will be doing:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Italian as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing skill will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast: Product Manager (House Brands Road Bikes)

Product Manager (House Brands Road Bikes)

In your role as Product Manager you will be responsible for the development of the House Brands Road Bike portfolio including Vitus road bikes, in order to maximise the House Brands share of sales and profitability. As part of the WiggleCRC group the House Brands team will develop a world class range of products to enhance overall performance.

Key responsibilities:

  • Developing the 3 year product strategy for House Brand road bikes.
  • Research market structures, retail dynamics and consumer trends that influence line direction.
  • Building seasonal line plans to meet consumer needs, brand positioning, sales targets, margin targets,
  • Work with R&D team to define technology and performance direction.
  • Work with R&D team in development and costing to manage new products in line with the seasonal critical path.
  • Developing world class relationships across the industry to develop relevant product ranges that build needs and opportunities into the product line to maximise sell in and sustained growth.
  • Attend tradeshows, events and visit our suppliers across the industry in order to develop relationships and keep projects moving at pace.
  • Work with House Brands marketing team to define marketing direction, target channels and tools that will drive sell in and sell out of the product line.

The ideal person: To be considered for this position some of the key requirements include having a proven ability to initiate profitable product and marketing ideas. The ideal candidates must have experience within a commercial setting where they have developed sound analytical and negotiation skills. Some key competencies of a Product Manager include having strategic vision, excellent communication both written and verbal and have the ability to manage and deliver different projects successfully and on time.

Closing date is Monday 1st May 2017 at 12 noon

Interested candidates should visit the dedicated careers section of the CRC website http://www.chainreactioncycles.com/customer-service/careers-with-crc to apply

or email jobs@chainreactioncycles.com with any queries.

 

Portsmouth: Senior IT Systems Administrator

Senior IT Systems Administrator

We are hiring a Senior IT Systems Administrator to join us in our Production Services Team! 

You will have a key role in our team supporting the maintenance and upkeep of existing IT infrastructure, IT applications, IT equipment and Telecoms services. You will also form an essential part of our new technical guidance team, where you’ll be guiding and advising our management team on future and current technical initiatives, strategy and best practices.

What you’ll be doing:

  • Fulfilling a senior role in the Production Services team, providing support and knowledge-transfer to colleagues in their daily work and activities.
  • Deputising for the Production Services Manager where required
  • Providing proactive day to day support and administration for all infrastructure and services, including servers, storage and networks.
  • Managing incidents, service requests and minor change for Production Services team.
  • Managing, tracking and trouble-shooting issues, change controls and live fault escalations.
  • Maintaining a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.
  • Improving process development, documentation and knowledge dissemination.
  • Provision of out of hours support on a rota.
  • Improving systems & automating repetitive jobs.
  • Liaise closely with internal/external contacts to monitor and maintain current infrastructure while driving new technical projects forward.

Knowledge, Skills and Experience:

  • Experience and Knowledge of supporting and maintaining an e-commerce platform including Windows, IIS, .Net framework, Certificate management etc.
  • Experience and Knowledge of supporting and maintaining an Active Directory-based Wintel environment including Group Policy, DNS, DHCP, DFSR and so forth.
  • Experience and Knowledge of supporting and maintaining an enterprise Network, including load balancers, firewalls, VPN, Cisco routers and switches.
  • Experience supporting messaging systems such as Exchange and Office 365
  • Experience and Knowledge of supporting and maintaining VMware estates
  • Ability to manage priorities within small team
  • Experience and Knowledge of using and configuring enterprise monitoring solutions
  • Experience and Knowledge of supporting and maintaining various RDBMS systems, Including Oracle and SQL Server.

Competencies:

  • Initiative and ability to work in high change environments
  • Ability to work under pressure and to tight deadlines
  • Excellent written and verbal communication skills (to technical and business)
  • Strong team and collaboration skills
  • Excellent planning skills
  • Ability to work autonomously
  • Excellent problem solving skills
  • Smart and attentive to detail
  • Motivated by difficult challenges

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: IT Desktop Support Analyst

IT Desktop Support Analyst

Our IT Desktop Support Team is an extension to our IT Service Desk who act as a single point of contact for all Wiggle IT users to report an incident, request or change control. In this varied role, you will manage tickets that the IT Service Desk Team cannot progress for desktop hardware and software including phones and printers. You will play a key role in providing an excellent personal service and will ensure that we take a proactive role in supplying solutions to the needs of our IT users.

What you'll be doing:

  • Perform first time fix on incidents and requests raised to the team.
  • Support the warehouse operations team.
  • Manage third party relationships and suppliers.
  • Provide first line telephone, face to face and ticket based IT and application support to the Wiggle business
  • Provide cover for the Citadel IT Zone between the hours of 7am-7pm as part of a shift rota
  • Perform service requests raised to the team including accounts set up, software installations and physical desk moves.
  • Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability.
  • Renew or procure services on behalf of the IT department where required by following the purchase order process
  • Assist in transition process from either an internal or external IT development team into IT support.
  • Create and maintain IT support documentation where missing or incorrect.
  • Assist in identifying and implementing Service Improvements for the Citadel distribution centre
  • Support users at offices in various geographical locations for which travel may occasionally be required.

Knowledge, Skills and Experience:

  • Windows XP and Windows 7 and 10 administration experience.
  • Windows 8, Linux and Apple Mac exposure would be an advantage
  • SCCM and desktop/laptop build processes.
  • Experience with RDT units
  • Thermal Label and standard A4 printing
  • Telephony and PBX systems
  • Mobile phone management
  • Kaspersky antivirus
  • Basic network and / or database skills
  • Active Directory and Office 365 exposure
  • Sharepoint
  • Knowledge and understanding of ITIL
  • Excellent customer service skills and a willingness to deal directly with users either by phone or face to face
  • Excellent written skills
  • Evidence of process improvement to increase efficiency must be shown
  • Commercially driven
  • Strong attention to detail
  • Demonstrated experience of working in a fast past office environment as part of a professional team
  • Good planning and estimating skills
  • Ability to multitask and prioritise
  • Ability to self-manage where needed

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

Portsmouth: Swedish Customer Service Advisor

Swedish Customer Service Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Swedish and English? Then we have a great opportunity for you!

In this exciting role, you will be the first point of contact for our customers, ensuring their queries are answered promptly and completely. Your responsibilities will include answering questions from customers, assisting and advising our Swedish and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism.

What you will be doing:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitor, respond to and resolve customer queries on Social media
  • Monitor and respond to customer reviews across various platforms
  • Call customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Swedish and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth: Category Marketing Manager (Focus Sports)

Category Marketing Manager (Focus Sports)

We are hiring a commercially driven Category Marketing Manager to join us during a very exciting period of growth!  You'll join our Commercial Marketing team where we make sure all of our marketing activity and decision-making is rooted in customer insight to position us ahead of the competition!

In this exciting role, you will lead on Focus Sports and drive the best run, swim, triathalon and outdoor trading activity through our Wiggle and Chain Reaction Cycles retail brands. You will be working closely with our WiggleCRC teams to ensure that we have the best range, using insights to understand the customer and working with key stakeholders to ensure we drive both the best customer experience and category sales and profitability at all times.

What you will be doing:

  • Be the key marketing stakeholder in Buying & Merchandising seasonal range reviews by category, by ensuring that we have the right products to meet the customers needs, identifying opportunities and driving marketing plans, and working closely with team member to drive this
  • Be responsible for the run, swim, triathalon and outdoor contribution to the overall Integrated Marketing Plans
  • Work closely with Campaign Managers, key brands and other key stakeholders to ensure all trading opportunities are maximised
  • Build an understanding of the customer, and work with stakeholders to develop and activate opportunities as a result
  • Work with the User Experience (UX) team to optimise the customer journeys for Focus Sports

Knowledge, Skills and Experience:

  • Degree in Marketing or equivalent
  • Established experience of working in a marketing role
  • Experience of planning and executing marketing campaigns
  • Strong presentation skills
  • Strong influencing skills with evidence of managing key stakeholders effectively
  • Experience of working within the sports industry would be an advantage
  • Very commercially driven with revenue focus, budget and cost awareness
  • A highly analytical approach and the ability to propose and deliver effective campaigns based on evidence and insight
  • A creative eye and the ability to deliver innovative concepts
  • Capability to think and act globally
  • Ability to engage stakeholders at the highest level
  • Pro-active self starter and confident decision maker
  • Ability to re-prioritise to get the job done
  • Highly organised with the ability to manage constantly changing priorities
  • An enthusiastic and driven team player
  • A passion for cycling is an advantage!

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!